Retail TouchPoints

FEBRUARY 19, 2025

As part of Loblaws plans to invest $2.2 billion (Canadian) this year, the supermarket retailer will open 80 new stores under a variety of banners, with approximately 50 of these stores being hard discount locations. million-square-foot facility located in East Gwillimbury, Ontario.

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Planning Discount Store Supermarket Location 173

Inside Retail

NOVEMBER 19, 2024

Hairdressing franchise Just Cut has introduced a brand revamp as part of its efforts to improve customer experience. The new design, built in collaboration with creative firm The General Store, incorporates a “Salon of the Future” idea that will be implemented throughout Just Cuts locations across the country.

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Kiosk Customer Experience Location Planning 262

Retail TouchPoints

OCTOBER 13, 2023

Netflix is reportedly planning to open permanent brick-and-mortar stores, beginning in 2025 with two in the U.S. Dubbed “Netflix House,” the stores will offer dining, live experiences and retail options related to the streaming service’s shows, including a Squid Game -themed obstacle course.

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Location Planning Wholesale Consumer 264

Retail TouchPoints

OCTOBER 30, 2024

Tablets and mobile devices put customer data at employees’ fingertips, allowing them to provide a personal shopping experience while reducing wait times. Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment.

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Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

DECEMBER 13, 2024

Primark plans to put even more time and money into its U.S. The retailer plans to open stores in: Castleton Square Mall in Indianapolis, Ind.; expansion in 2025. The apparel and accessories retailer has signed five new leases for stores throughout the Southern and Midwest U.S., after already investing more than $90 million in 2024.

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Planning Location Accessories Apparel 263

Retail TouchPoints

DECEMBER 12, 2024

Suppliers can use this data to view 3D planograms that optimize store visits from their sales teams by sending associates to locations that need the most help. Chemist Warehouse plans to use the rich data captured at the product and store levels to create greater inventory efficiencies and reduce costs.

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Promotions Planning Location Management 269

Retail TouchPoints

NOVEMBER 7, 2024

Instacart also is planning to extend pick-to-light to its Caper Carts smart carts, which will enable customers to have shelf labels flash for items — whether from their shopping list or an ad or coupon they see — directly from their cart. “We locations in August 2024.

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Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

APRIL 10, 2025

Sams Club has laid out an ambitious growth plan that includes creating a pipeline of 15 new stores per year and doubling its membership over the next eight to 10 years. Sams Club Cites Healthy Membership Metrics The Sams Club plan for doubling its membership over the next decade starts from a solid base.

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Location Advertising Planning Marketing 147

Inside Retail

MAY 20, 2025

Since its inception, Camilla has evolved into a globally-known print house and luxury brand sold in over 55 countries, with over thirty physical stores spread across Australia and the US, including locations in Florida, New Jersey, California and, more recently, New York. Stay curious, stay tuned, and all will be revealed.

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Planning Boutique Apparel Wholesale 130

Retail TouchPoints

DECEMBER 17, 2024

billion in Chile, with plans to build 70 new stores across all formats and add a ninth distribution center (DC) in the countrys remote southern region. The five -year investment plan will create 4,000 new jobs in the country. Walmart will invest $1.3

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Location Planning Store Operations Customer Experience 244

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Retail experiences work all year round. Gymshark, for instance, offers gym classes, a running club and personal training at its flagship location in London.

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Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

MARCH 6, 2023

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona. The new facilities will be approximately 5,750 square feet and will be located inside Walmart Supercenters. With 90% of the U.S.

Location 306

Location Planning Shopping Store Operations 306

Inside Retail

FEBRUARY 3, 2025

The Adore store experience Jars of Tim Tams and free samples with purchase are a staple in the new stores, a nod to the beauty retailers signature perks, but the in-store customer experience will offer much more than a brief sugar rush. He plans to travel to three states this week to sign off on additional locations.

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Marketing Fashion Customer Experience Location 250

Retail Focus

APRIL 15, 2025

GAILs Bakery , renowned for bringing chef-quality sourdough bread to neighbourhoods across the UK, has partnered with Verkada , a leader in cloud-based physical security, to streamline its security and operational processes across its more than 170 locations. We could finally manage all our locations in one place, which was a game changer.

Location 113

Location Store Layout Management Customer Experience 113

Inside Retail

JANUARY 14, 2025

But for Jeff Warren Macys vice president of selling and customer experience, and one of the key people involved in reinvigorating the department stores relationship with its customers sticking with the status quo is not an option. Were really investing in the places where the customer has told us we failed in the past.

Planning 130

Planning Department Stores Customer Experience Point of Sale 130

Retail TouchPoints

MARCH 11, 2025

Simultaneously, retail executives and practitioners ramp up their travel plans, venturing to major events like the NRF Big Show and Shoptalk, to generate buzz around their major plans and priorities. But how can brands and retailers create these experiences, using compelling content and creative, at scale?

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Social Commerce Customer Experience Consumer Location 205

Retail TouchPoints

MARCH 27, 2025

Old Navy has partnered with Radar , a solution combining RFID, AI and computer vision technology designed to track and locate in-store inventory in real time and with a high level of accuracy. Old Navy plans to do a phased rollout of the technology following pilots in select stores, part of parent company Gap Inc.

Location 147

Location Fulfillment Planning Management 147

Retail TouchPoints

DECEMBER 12, 2024

The home improvement retailer also plans to open 10 to 15 stores per year for the next several years. The retailer is working with both new sellers and existing suppliers to populate its new marketplace, with plans to include products at a range of price points designed to appeal to both value-oriented and more affluent customers.

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Fulfillment Planning Location Store Operations 287

Inside Retail

JUNE 12, 2024

A recurring theme at Day two of NRF’s Retail’s Big Show Asia in Singapore on Wednesday was clearly the understanding among retailers of the need to deliver a great customer experience to succeed. The post Day 2 at NRF Asia: It’s all about customer experience appeared first on Inside Retail Australia.

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Customer Experience ATS Boutique Wholesale 264

Retail TouchPoints

OCTOBER 22, 2024

Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience (CX) strategies to match their current growth stage. While tactics differ, all businesses must consider each customer’s lifetime value (LTV) and how that will be affected as they scale.

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Payment Services ATS Customer Experience Boutique 264

Retail TouchPoints

JULY 12, 2024

For larger-scale retailers, the ability to develop an accurate forecast only gets complicated, and re-complicated, as they strive to correctly place and price inventory in multiple locations so they can maximize sell-through with minimum discounting.

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Planning Customer Experience Shipping Location 276

Retail TouchPoints

APRIL 30, 2025

In fact, during the companys Q1 earnings call with analysts, the companys Executive Chairman and Principal Executive Officer Marcus Lemonis announced plans to open four Overstock stores and one BuyBuy Baby location. Lemonis said on the call that the Bed Bath Home concept was launching in a very, very low CapEx way, [i.e.

Planning 147

Planning Returns Fulfillment Customer Experience 147

Retail TouchPoints

JANUARY 23, 2025

this month, with plans to add locations in New York, Pennsylvania and Delaware in February. Regional grocery chain Wegmans has partnered with Uber Eats to offer on-demand delivery from stores in Massachusetts, Maryland, Virginia, North Carolina, New Jersey and Washington, D.C.

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Supermarket Location Planning Marketing 276

Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

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Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

JULY 2, 2024

Photo credit: KPF) Located at the intersection of the Plaza and Grand Central Districts, 570 Fifth Avenue will be a 1,000,000 -square-foot mixed-use commercial building and marks the largest development on Fifth Avenue in more than 60 years. Rendering of 570 Fifth Avenue, which will feature an office tower and ground-level Ikea.

Planning 279

Planning Home Furnishings Location Customer Experience 279

Inside Retail

JUNE 8, 2025

Marking the brand’s 145th store nationally, and its 34th in Victoria, the new two-storey location brings a fresh approach to in-store design and customer experience. The Athlete’s Foot plans to roll out more of the concept stores in other Australian cities this year.

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Customer Experience Planning Location Consumer 165

Retail TouchPoints

JANUARY 2, 2024

On the heels of its 40th anniversary, Mango Fashion Group has revealed plans to open 500 new stores in key markets, including Canada, France, the UK and U.S., India, Italy and Spain are the other store “homes” planned for the coming years. through 2026. Mango also entered three new U.S. states — California, Georgia and Texas — in 2023.

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Planning Fashion Location Marketing 262

Retail TouchPoints

DECEMBER 2, 2024

The striking Art Deco building is complemented by an interior floor plan that embraces contrasts. The store is meant to be a temporary destination as the brand’s historic Fifth Avenue flagship undergoes a three -year renovation process.

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Fashion Location Planning Shopping 297

Retail TouchPoints

NOVEMBER 26, 2024

Lapic also plans to ramp up the collaborations, in particular with more unexpected brands like Baggu, as a way to grow the Hanna community even further. “We’re Millennial and Gen Z moms are a big focus for us in terms of growth, so we’re experimenting with a lot of different ways to access them.”

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Boutique Apparel Customer Experience Shopping 289

Retail TouchPoints

MARCH 26, 2025

stores this year, moving toward a goal of adding at least 100 new locations through 2027. The retailer, which currently operates nearly 4,800 stores, was closing locations as recently as November 2024, but its footprint optimization efforts have concluded and the retailer is ready to return to growth mode.

Planning 147

Planning Customer Experience Location Returns 147

Retail TouchPoints

APRIL 23, 2025

ORC groups also generate fake returns in bulk, creating fake names, addresses and email addresses to apply to counterfeit receipts to be used at multiple locations. Similarly, clever criminals recreate email order confirmation messages and receipts to use during an online return.

Returns 162

Returns Loss Prevention Planning Payment Services 162

Inside Retail

DECEMBER 16, 2024

LaManna, the 10,000sqm independent supermarket located at Essendon Fields, is rising to the Christmas occasion. In-store, we increase our staffing levels, with extra team members focused on assisting customers in stocking shelves promptly to keep up with demand.

Supermarket 246

Supermarket Department Stores Shopping Planning 246

Retail TouchPoints

JANUARY 22, 2025

But I just did a workshop with a client where we had marketing, communications, operations, a dedicated CX (customer experience) person that we partnered with, and even digital providing representation.

Customer Experience 317

Customer Experience Promotions Visual Merchandising Marketing 317

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. Macy’s, Inc. has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer.

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Location Department Stores Fulfillment Planning 278

Retail TouchPoints

NOVEMBER 20, 2024

Key areas for new pet parents to manage include: Setting up the home; Developing a routine; Preparing for the vet; Finding the appropriate food for nutrition and the owner’s budget; Training; Prioritizing pets’ mental health; and Planning for long-term health and safety, including microchipping and health insurance options.

Location 272

Location Planning Management Shopping 272

Retail TouchPoints

NOVEMBER 3, 2023

The new “Triple Shot” plan builds on the original reinvention strategy introduced by former CEO Howard Schultz at the company’s Investor Day in September 2022. Here are some of the details on how Starbucks plans to continue this momentum in the coming years: Shot #1: Elevating the Starbucks Brand… …through 4% net-new store growth in the U.S.

Planning 278

Planning Returns Marketing Accounting 278

Inside Retail

NOVEMBER 28, 2024

He explained how the brand’s new store in Sydney’s QVB building is a space where beauty meets innovation and the values that have defined Clarins for the past seven decades — care, commitment, and community — manifest into an immersive, personalised and exceptional customer experience.

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Boutique Customer Experience Planning Consumer 246