Retail TouchPoints

JUNE 5, 2025

For todays consumers especially younger generations sustainability is increasingly a priority. The more retailers can support consumers desire to live more sustainably, the more loyalty theyll generate. Imagine a loyalty app that, when opened, displays a dashboard that lets consumers monitor their sustainable purchase activity.

Grocer 162

Grocer Consumer Promotions Marketing 162

Retail TouchPoints

JULY 22, 2025

Part of the explanation for the longer season is that consumers are searching for value, on the alert for promotions and, increasingly, willing to buy secondhand, both to save money and, hopefully, save the planet. With shoppers…becoming more cautious with spending, promotions must break through the wait-and-see mentality.”

Consumer 147

Consumer ATS Apparel Promotions 147

Retail TouchPoints

JANUARY 6, 2025

While policymakers often champion tariffs as a mechanism to protect domestic industries, their ripple effects are far-reaching, inflating costs, disrupting supply chains and, ultimately, burdening consumers. Price-sensitive products suffered a drop in demand as consumers struggled to shoulder the rising cost of tariff-stricken goods.

Apparel 278

Apparel Consumer Payment Services Promotions 278

Wiser

OCTOBER 31, 2024

With inflation impacting purchasing power and digital technology reshaping the way consumers shop, it’s never been more essential for brands and retailers to adapt their promotional strategies. Understanding the Impact of Inflation on Consumer Behavior Inflation has significantly shifted how consumers approach spending.

Promotions 78

Promotions Consumer Shopping Brand Management 78

Retail Focus

NOVEMBER 26, 2024

Consumers commonly invest in the product recommendations of their chosen influencer; others are turned away by what they deem inauthentic content. This paradox signals a growing trend: influencers can both entice and deter consumers. “In Influencer Red Flags For The Consumer: Beware of ‘Over-Sponsored’ content.

Consumer 246

Consumer Promotions Advertising Marketing 246

Retail Focus

JANUARY 8, 2025

Fewer orders, bigger baskets Although total orders were down by 15% compared to 2023, the higher AOV demonstrated consumers willingness to spend more strategically and free shipping thresholds, loyalty programmes, and bundle offers encouraged shoppers to increase basket sizes.

Consumer 148

Consumer Home Furnishings Drop-Shipping Beauty and Health 148

Retail TouchPoints

NOVEMBER 27, 2024

But consumers are demanding in other ways, too. According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop. Digital channels are alive with opportunities to dazzle consumers. But where does that leave your marketing strategies for the humble shop floor?

Consumer 277

Consumer Marketing Customer Experience Promotions 277

Inside Retail

NOVEMBER 10, 2024

“During the quarter, promotional intensity lifted across the sector as customers became increasingly value conscious,” said Steve Donohue, Endeavour Group MD and CEO. The company ended the quarter with 1725 stores after opening three new BWS stores and closing six.

Promotions 261

Promotions Accounting Consumer Shopping 261

Retail TouchPoints

MAY 2, 2025

To develop the offering, Visa has partnered with Anthropic , IBM , Microsoft , Mistral AI , OpenAI , Perplexity , Samsung , Stripe and others, promising a new way to buy, same trusted way to pay in a video promoting the service. Each consumer sets the limits, and Visa helps manage the rest.

Merchant Services 173

Merchant Services Payment Services Consumer Checkout 173

Retail TouchPoints

MARCH 11, 2025

By offering participants a chance to win a fun prize through this type of consumer promotion, you can create excitement for your brand, attract new customers and keep existing consumers coming back for more. Sweepstakes are often used by brands to promote products and create buzz. Increase website traffic?

Promotions 246

Promotions Fulfillment Consumer Advertising 246

Retail TouchPoints

NOVEMBER 7, 2024

In fact, 54% of marketers planned to activate their 2024 holiday campaigns in Q3. But consumers have spoken, and 89% think pre-October is “too early” for brands to launch their Christmas marketing campaigns, according to new data from brand tracking company Tracksuit. RTP: Consumers are especially mindful of value this year.

Marketing 278

Marketing Promotions Consumer Advertising 278

Inside Retail

FEBRUARY 27, 2025

Australian retail is evolving at pace, and consumer expectations are higher than ever. Wunderkind s 2025 Australia Consumer Insights Report provides a deep dive into whats shaping online retail this year, based on responses from 500 Australian consumers. Gen Z and Millennials (46 per cent) are highly driven by customer reviews.

Consumer 130

Consumer Checkout Shipping Promotions 130

Retail TouchPoints

OCTOBER 31, 2024

Earlier this year, Google added compelling new features to Google Wallet to help consumers get more out of their mobile wallet passes. With this update , developers can send wallet notifications, letting consumers receive notifications about any updates to cards or passes stored in their mobile wallet.

Marketing 297

Marketing Customer Experience Consumer Point of Sale 297

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 This grocery hopping trend has become especially prevalent thanks to consumer-friendly technology like curbside pickup, home delivery and online ordering. stores to cross every item off their lists.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Inside Retail

NOVEMBER 18, 2024

The ACCC’s lawsuit against Coles and Woolworths for allegedly misleading consumers about the price of essential products has now been spun into a class action lawsuit by the Gerard Malouf and Partners law firm. The unspoken pact is clear: Give consumers what they want at a fair price, and we’ll tolerate the massive profits you rake in.”

Supermarket 246

Supermarket Promotions Consumer Accounting 246

Retail TouchPoints

JANUARY 23, 2025

In the early 2010s, technology forecasters and business analysts painted a compelling picture of the future of customer service: chatbots would dramatically cut labor costs and transform how consumers interacted with brands. While chatbots were promoted as a more efficient solution, they often create friction in the customer service process.

Customer Retention 274

Customer Retention Consumer Promotions Customer Experience 274

Retail Focus

MARCH 25, 2025

Inflation has an impact on nearly every aspect of the economy, including raw material costs, wages, transportation, and, ultimately, the prices consumers pay for goods and services. Rising costs and shifts in consumer behaviors have a significant impact on the retail industry.

Consumer 130

Consumer Drop-Shipping Shipping Store Layout 130

Retail TouchPoints

JUNE 2, 2025

For example, sensors tracking foot traffic and in-store behavior can influence the content shown on digital displays, delivering highly relevant messages to consumers. If a particular section of the store sees more traffic, a digital display could promote items from that section, creating a tailored shopping experience.

Inventory Management 251

Inventory Management Store Layout Promotions Store Operations 251

Retail TouchPoints

JANUARY 29, 2025

John Ferdinand: The changes in technology and consumer behavior, and the exponential growth in online sales activity for all products but particularly in fashion have all contributed. RTP: Weve heard a lot recently about dupe culture, particularly when the dupes are being promoted by influencers on social media.

Marketing 264

Marketing Consumer Promotions Apparel 264

Inside Retail

NOVEMBER 25, 2024

Although there were early signs that the economy is starting to improve, these were not enough to encourage consumers to spend more during the quarter, Young continued. The next few weeks are critical for retailers with key sales periods, including the Black Friday sales and Christmas promotions.

Consumer 130

Consumer Supermarket Promotions 130

Retail TouchPoints

JANUARY 9, 2025

The store serves not only as a place for product sales and services but as a base camp that should equip and inspire consumers for exploration, said Martina Cerletti, Retail Marketing Director for The North Face EMEA in an interview with Retail TouchPoints.

Outdoor 278

Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

NOVEMBER 29, 2024

Certain categories seem to work best with social commerce: Consumer packaged goods (CPG), fashion, beauty, and health and wellness. Promotional efforts such as coupons and discounts work well in social commerce, too, as do flexible payment terms. Cultivating KOCs (key opinion consumers, a.k.a.

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Retail TouchPoints

DECEMBER 11, 2024

The gist of the redesign was a renewed focus on product selection and layout , essentially bringing the stores more in line with core grocery tenets: more than 2,000 national and private label products were added, prices were lowered, promotions were increased, signage was refreshed and made clearer. That said, 180 million U.S.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Inside Retail

MARCH 26, 2025

Strategic shifts G-Star appears intent on crafting a seamless and thoughtful reintroduction to Australian consumers. This cautious approach was deliberate, providing ample time to understand the subtle shifts in consumer behaviour post-pandemic. Good Products & Co is the distributor of G-Star Raw in Australia and New Zealand.

Returns 265

Returns Fashion Consumer Marketing 265

Inside Retail

MARCH 24, 2025

Personalisation is already an important factor in cultivating customer loyalty among Gen Z and millennial consumers, and they will be even more critical of Gen Alphas as their influence grows. The post The consumer preferences driving the next generation of e-commerce appeared first on Inside Retail Australia.

Consumer 130

Consumer Shipping Returns Target Market 130

Retail Focus

FEBRUARY 24, 2025

The Fast-Moving Consumer Goods (FMCG) industry is no stranger to challenges. AI image recognition FMCG is a technology that transforms how brands manage shelves, track inventory, and understand their consumer behavior. Real-Time Shelf Monitoring Manual shelf checks are time-consuming and prone to errors.

Management 130

Management Consumer Store Layout Customer Experience 130

Retail TouchPoints

JANUARY 9, 2025

To me this illustrates both how powerful gen AI-based solutions can be, but also the preparatory and ongoing work required to make them truly useful to both consumers and retailers. Influencers can amplify this problem by promoting products that may or may not be the genuine article.

Social Commerce 289

Social Commerce Consumer Promotions Shipping 289

Retail TouchPoints

JANUARY 7, 2025

If the events of 2024 taught us anything, its that value can mean many different things depending on a consumers demographics, psychographics and cultural context. Holiday sales data from Mastercard, Visa and Salesforce pointed to improving consumer confidence. Question 1: What does my target consumer value?

Advertising 278

Advertising Merchant Services Loss Prevention Consumer 278

Inside Retail

NOVEMBER 5, 2024

The Australian Competition and Consumer Commission (ACCC) will live stream its upcoming public hearings for the supermarkets enquiry, scheduled from November 7 to 22. The public hearings will examine how retail prices relate to wholesale and farmgate prices, aiming to address the impact of these practices on consumers and suppliers alike.

Supermarket 264

Supermarket Wholesale Retailing Pricing Promotions 264

Retail TouchPoints

JULY 10, 2025

But with both brands’ and consumers’ wallets tightening in response to current economic turbulence, a high-quality TV spot that helps a company stand out from the noise can be invaluable. These campaigns took different paths and strategies, but all drove measurable consumer engagement that signals intent and powers future business growth.

Apparel 247

Apparel Consumer Marketing Promotions 247

Retail TouchPoints

JANUARY 9, 2025

Michelle Wlazlo, formerly the Chief Merchandising and Supply Chain Officer of JCPenney, has been promoted to Brand CEO of JCPenney. Our relationship with more than 60 million customers and the deep data we have create a compelling consumer value proposition across our brands, said Rosen.

Apparel 290

Apparel Inventory Management Outdoor Fashion 290

Retail TouchPoints

DECEMBER 2, 2024

Online sales saw an even bigger bump, with Adobe Analytics reporting a new milestone for ecommerce on Black Friday as consumers spent a record $10.8 That is more than double what consumers spent just a few years ago in 2017, when Black Friday drove a little over $5 billion in online spend. retail sales (excluding automotive) up 3.4%

Merchant Services 279

Merchant Services Jewelry Apparel Beauty and Health 279

Retail TouchPoints

NOVEMBER 22, 2024

While events like Black Friday and Cyber Monday are still expected to attract crowds and drive online traffic, competition for consumers’ carefully guarded share of wallet will be fiercer than ever. To maximize holiday sales, joining established external loyalty programs can be a strategic move for retailers.

Marketing Spend 277

Marketing Spend Target Market Returns Marketing 277

Retail TouchPoints

FEBRUARY 14, 2025

Thats especially important when todays media-savvy consumer understands the difference between paid-for promotions and editorial reviews. In fact, according to a recent study more than half (53%) of consumers do not trust influencer content. For the beauty industry, staying authentic isnt a nice idea, its a business imperative.

Beauty and Health 232

Beauty and Health Consumer Promotions Planning 232

Inside Retail

OCTOBER 18, 2024

The energy, the passion, the excitement for sports, is so prevalent in Australia that we think it’s a market that we can really grow and speak to consumers in and then in terms of the kind of the presence and the product full portfolio that we have as a brand,” said Cai. “In

ATS 246

ATS Consumer Marketing Promotions 246

Retail TouchPoints

FEBRUARY 25, 2025

For retailers primarily targeting Gen Z and millennial consumers which now make up over 40% of the population applying gen AI in the research phase of the purchase journey is a good place to focus attention. Price has been a top driver for many consumers for decades.

Accessories 179

Accessories Returns Promotions Consumer 179

Inside Retail

NOVEMBER 25, 2024

This seamless, integrated customer experience has redefined Australian consumers’ expectations, making it harder for traditional retailers to compete with their slower and more costly fulfilment methods. billion, Temu’s growth has been meteoric, largely fuelled by its competitive pricing and frequent promotional events.

Fast Fashion 246

Fast Fashion Fashion Consumer Marketing 246