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Overstock Teams with UPS to Tackle Home Furnishings Returns

Retail TouchPoints

Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. . As the fourth -largest online retailer of home furnishings in the U.S., 30, 2022, and customer count dropping 22.6%.

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Devising an Optimal Returns Policy for Your Business

Retail TouchPoints

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

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Retail Sales Drop 0.6% in November, but NRF Expects Flat Return Rate Despite Higher Sales

Retail TouchPoints

The decline occurred despite muted inflation of just 0.1% , according to the Bureau of Labor Statistics’ Consumer Price Index (CPI). decline, furniture and home furnishings stores reported a 2.6% Additionally, the online return rate fell from 20.8% to return fraud. billion ( 10.3% ) of those returns fraudulent.

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Opinion: Don’t make your returns problem an experience problem

Inside Retail

Many retailers are also seeing a spike in product returns accompanying this change, with Accenture research showing returns of online purchases can reach three times the number of returns for products bought in-store. However, this approach is short-sighted and ignores the clear message that returns are sending us.

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Wesfarmers to merge back ends of Target, Kmart businesses

Inside Retail

Listed conglomerate Wesfarmers is merging its store networks Target and Kmart into a singular $10 billion business in a bid to boost returns and bring better value to customers. Kmart will continue to be price-driven and Target largely centred on affordable apparel and soft home furnishings, he added. “I

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A Generational Analysis of Today’s Home Improvement Customers

Retail TouchPoints

During the pandemic, the relationship between homeowners and their homes fundamentally changed, as lockdowns, social distancing guidance and quarantine protocols left many consumers with an abundance of time to stare at their own four walls. This makes them a great target audience for brands in the home improvement space.

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The winners of NSW’s reopened retail: CBA

Inside Retail

Luggage sales were also up 830 per cent, with many Australians preparing for a potential return to international and domestic tourism. And, potentially the biggest winner out of the entire lockdown-related shift in consumer spending, home furnishing, also saw strong growth at 245 per cent.