Retail TouchPoints

NOVEMBER 8, 2022

Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. . As the fourth -largest online retailer of home furnishings in the U.S., 30, 2022, and customer count dropping 22.6%.

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Home Furnishings Returns Marketing Consumer 271

Retail TouchPoints

MARCH 28, 2023

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

Returns 270

Returns Home Furnishings Supply Chain Management Consumer 270

Retail TouchPoints

DECEMBER 16, 2022

The decline occurred despite muted inflation of just 0.1% , according to the Bureau of Labor Statistics’ Consumer Price Index (CPI). decline, furniture and home furnishings stores reported a 2.6% Additionally, the online return rate fell from 20.8% to return fraud. billion ( 10.3% ) of those returns fraudulent.

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Returns Home Furnishings Department Stores Customer Experience 286

Retail TouchPoints

MAY 2, 2022

The company was founded to simultaneously fulfill a consumer need and do good in the world by giving a second chance to traditionally short-lived baby gear, and it handles everything from pickups to confirming the quality of items prior to selling. “I Baby gear is one of those categories.

Home Furnishings 273

Home Furnishings Returns Accessories Apparel 273

Storis

JANUARY 22, 2024

So, buckle up, home furnishings retailers; we’re ready to accelerate. The State of the Home Furnishings Industry With abundant opportunity, let’s explore how market and consumer behavior position retailers for success. economy is driven by consumer spending and a thriving job market.

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Home Furnishings Payment Services Merchant Services Fulfillment 52

Retail TouchPoints

JANUARY 24, 2023

Profitability is the Name of the Game Retailers will be looking for strong returns on investment throughout the enterprise, which means potentially putting projects with a longer-term payback — like the metaverse — on the back burner. Measurement needs to grow up in retail media, especially for CPG [products] given the frequency of purchase.

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Home Furnishings Advertising Consumer Customer Experience 277

Retail TouchPoints

JULY 27, 2021

That means more consumers are venturing out into the world — and going back into stores. Research from Springboard points to similar results: the company’s latest Retail Consumer Survey indicated that 56% of consumers were “very” or “completely comfortable” visiting brick-and-mortar destinations, a steady increase from the 50% figure in May.

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Beauty and Health Shopping Consumer Home Furnishings 279