article thumbnail

Overstock Teams with UPS to Tackle Home Furnishings Returns

Retail TouchPoints

Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. . As the fourth -largest online retailer of home furnishings in the U.S., 30, 2022, and customer count dropping 22.6%.

article thumbnail

Retail Sales Drop 0.6% in November, but NRF Expects Flat Return Rate Despite Higher Sales

Retail TouchPoints

decline, furniture and home furnishings stores reported a 2.6% The National Retail Federation (NRF) and Appriss Retail projected that the 2022 returns rate will remain at 16.5%, nearly even with the 16.6% Additionally, the online return rate fell from 20.8% to return fraud. Department stores saw a 2.9% Another 41.4%

Returns 276
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Devising an Optimal Returns Policy for Your Business

Retail TouchPoints

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

Returns 254
article thumbnail

Opinion: Don’t make your returns problem an experience problem

Inside Retail

Many retailers are also seeing a spike in product returns accompanying this change, with Accenture research showing returns of online purchases can reach three times the number of returns for products bought in-store. However, this approach is short-sighted and ignores the clear message that returns are sending us.

Returns 246
article thumbnail

Ikea Australia lets customers buy second-life products

Inside Retail

A new ‘ As-Is Online ’ section on the Ikea website lets customers access discontinued items, used showroom display items as well as pre-loved goods returned through the business’ Buy Back service. Ikea Australia has launched an online platform allowing customers to browse and reserve second-life Ikea furniture and homeware products.

article thumbnail

Wesfarmers to merge back ends of Target, Kmart businesses

Inside Retail

Listed conglomerate Wesfarmers is merging its store networks Target and Kmart into a singular $10 billion business in a bid to boost returns and bring better value to customers. Kmart will continue to be price-driven and Target largely centred on affordable apparel and soft home furnishings, he added. “I It’s quite the opposite.”

article thumbnail

Pier 1 Returns as Revamped Ecommerce Retailer

Retail TouchPoints

Pier 1 Imports has officially been relaunched as an internet-first retailer selling home furnishings and accessories online.