article thumbnail

Ikea Australia lets customers buy second-life products

Inside Retail

A new ‘ As-Is Online ’ section on the Ikea website lets customers access discontinued items, used showroom display items as well as pre-loved goods returned through the business’ Buy Back service. Once reserved online, customers can make the purchase by visiting their selected store’s As-Is area, located near the checkout area.

article thumbnail

2024 Industry Trend Guide

Storis

So, buckle up, home furnishings retailers; we’re ready to accelerate. The State of the Home Furnishings Industry With abundant opportunity, let’s explore how market and consumer behavior position retailers for success. These positive indicators can support a successful year for home furnishings retail.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Digital Shopping Carts

Storis

Even if you are a home furnishings retailer that converts most of your revenue in your physical stores, your website plays a critical role in driving store traffic. So how can you make the checkout process on your furniture eCommerce website as convenient as possible to drive your conversion rate higher? DigitalCommerce360).

article thumbnail

Leverage Tech in the 5-Step Selling Process

Storis

Written for the Home Furnishings Association’s Educational Series In a world before showroom technology , it was inefficient to track non-purchasing guests. If they are a returning guest, review a snapshot of their history to personalize the conversation. First-party data is increasingly important.

article thumbnail

A Retail Employee’s Dilemma

Storis

As a former retail employee in the home furnishings industry, I learned the ins and outs of delivering both positive and negative customer experiences firsthand. We were required to have the piece at checkout, even though it often returned to the warehouse until the customer could come to pick it up.

article thumbnail

(Some of) the Technology that is Empowering the Customer Channel in Physical Retail

Retail Next

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. . I think not.

article thumbnail

Cross-Channel Home Décor Retailing: 5 Take Away Lessons from The Game Changers

RETAIL MANAGEMENT SOFTWARE

While brick and mortar stores still play a strategic role in this market vertical, online shopping has skyrocketed, and with $294 billion expected in online home furnishing sales by 2022, retail store owners can no longer afford to miss out on the opportunity to ramp up their cross-channel game plans.