Retail TouchPoints

DECEMBER 16, 2022

The decline occurred despite muted inflation of just 0.1% , according to the Bureau of Labor Statistics’ Consumer Price Index (CPI). decline, furniture and home furnishings stores reported a 2.6% Additionally, the online return rate fell from 20.8% to return fraud. billion ( 10.3% ) of those returns fraudulent.

Returns 278

Returns Home Furnishings Department Stores Customer Experience 278

Inside Retail

AUGUST 15, 2021

Many retailers are also seeing a spike in product returns accompanying this change, with Accenture research showing returns of online purchases can reach three times the number of returns for products bought in-store. However, this approach is short-sighted and ignores the clear message that returns are sending us.

Returns 246

Returns Home Furnishings Customer Experience Fashion 246

Retail TouchPoints

MARCH 17, 2022

During the pandemic, the relationship between homeowners and their homes fundamentally changed, as lockdowns, social distancing guidance and quarantine protocols left many consumers with an abundance of time to stare at their own four walls. This makes them a great target audience for brands in the home improvement space.

Home Furnishings 281

Home Furnishings Shipping Outdoor Consumer 281

Retail TouchPoints

JANUARY 24, 2023

Profitability is the Name of the Game Retailers will be looking for strong returns on investment throughout the enterprise, which means potentially putting projects with a longer-term payback — like the metaverse — on the back burner. Measurement needs to grow up in retail media, especially for CPG [products] given the frequency of purchase.

Home Furnishings 271

Home Furnishings Advertising Consumer Customer Experience 271

Retail TouchPoints

FEBRUARY 17, 2021

The jump in consumer spending after three consecutive months of declines is largely attributed to the $600 stimulus payments shoppers received as part of the $900 billion package passed by Congress in December 2020 to counteract the economic impact of the ongoing pandemic. increase from December 2020, according to the U.S. Census Bureau.

Home Furnishings 147

Home Furnishings Returns Customer Experience Consumer 147

Storis

JANUARY 22, 2024

So, buckle up, home furnishings retailers; we’re ready to accelerate. To accelerate, “the architectural makeup of retail systems must work in harmony across all platforms to accommodate customers. These frontrunners align with the need for compelling campaigns to entice customers. YoY, as reported by Adobe Analytics.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

Hyken

JULY 4, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Top AI Trends in Customer Service by Zendesk. EnterpriseAI) Ever-evolving technology is constantly changing how customer service is done. 4 Strategic Approaches to Customer Journey Mapping by Jennifer Torres.

Customer Experience 59

Customer Experience Home Furnishings Returns Consumer 59