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Data-Driven Sustainability: How Supply Chain Efficiency and Clienteling Drive More Sustainable Operations and Customer Choices

Retail TouchPoints

When delivering goods, luxury retailers can also reduce their carbon footprint by offering BORIS, BOPIS and BOSS (buy online, return in-store, buy online, pick up in-store, and buy online, ship to store) options. There is also a significant intersection of sustainability with customer preference data.

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15 Return Policy Examples

Small Biz Trends

What happens when a customer returns an item they’ve purchased? Maybe the store will offer credit, or just maybe they will refuse the return entirely. If the store has a return policy, then the terms of any returns or exchanges are laid out clearly in advance, eliminating questions in the minds of customers and staff.

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Skittle Place attracts high-end retailers in Sydney

Inside Retail

Additionally, office workers are returning to the CBD as Covid-19 restrictions are lifted, which is driving a recovery for local retailers from market loss last year due to the lockdown, said Michael Charlton, Crown Group general manager of commercial and retail. “Our

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CallisonRTKL releases its Retail 2022 Forecast

Retail Focus

Retailers are already redesigning brick-and-mortar locations to accommodate product distribution, converting retail stores into micro-fulfilment spaces and offering curb side pick-up and return services, many large stores are also looking to distribute essential customer services across a small network of physical locations.

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#RIC20 Roundtable Recap: How Stores Can Still Amaze Shoppers

Retail TouchPoints

With consumer and shopper priorities changing, the new mission of retail is more about essentials, getting in and out quickly, convenience and multi-tasking in one place rather than going to several locations. The main messages: Lean in to clienteling, partnerships and regional ambassadors.

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The Handbag Clinic Debuts in Fenwick, York with Range of Restoration Services

Retail Focus

The integrated offering of ‘Buy, Sell, Restore, Authenticate’ will enable its Yorkshire-based clientele to enjoy fashion more consciously by prolonging the life of their luxury handbags, shoes, luggage, and leather clothing whilst boosting the region’s circular economy through its pre-owned resale service.

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Does Procurement Play a Role in Retail Recovery?

Retail TouchPoints

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. But that’s only part of the story. What about enhanced health and safety measures?