Clienteling Location Returns Shipping 
Retail TouchPoints
JUNE 9, 2023
When delivering goods, luxury retailers can also reduce their carbon footprint by offering BORIS, BOPIS and BOSS (buy online, return in-store, buy online, pick up in-store, and buy online, ship to store) options. There is also a significant intersection of sustainability with customer preference data.
Small Biz Trends
DECEMBER 2, 2021
What happens when a customer returns an item they’ve purchased? Maybe the store will offer credit, or just maybe they will refuse the return entirely. If the store has a return policy, then the terms of any returns or exchanges are laid out clearly in advance, eliminating questions in the minds of customers and staff.
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Retail TouchPoints
JANUARY 20, 2022
For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. But that’s only part of the story. What about enhanced health and safety measures?
Retail Focus
NOVEMBER 28, 2022
Brands ensure a frictionless journey “from and to”, at any time, from any location and through any device or touchpoint. . Many brands have taken one step further to focus on clienteling services to offer personalized experiences. Acknowledging the power of technology .
Retail TouchPoints
FEBRUARY 18, 2021
For it to be the right approach, it would need to surpass other conveniences that have taken over in the past year, such as online shopping with fast shipping or BOPIS.” Ultimately, the customer must feel at ease within the space, or they will be reluctant to return. Is the store limited in space?
365 Retail
NOVEMBER 28, 2022
Brands ensure a frictionless journey “from and to”, at any time, from any location and through any device or touchpoint. . Many brands have taken one step further to focus on clienteling services to offer personalized experiences. Acknowledging the power of technology .
Retalon
JULY 30, 2019
The world’s most successful retailers don’t just choose one, they leverage a combination of strategies, based on the needs of their clientele: 1. Buy online pick up in store (BOPIS). BOPIS allows shoppers to purchase their item online and then pick it up in person at a brick-and-mortar location. 3. Drop shipping.
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