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How Hydra Health is Transforming the Hospital Gift Shop

Retail TouchPoints

Marie Kloor and her firm, Hydra Health , are focused on changing that. Our mission is to transform spaces that have traditionally been kind of an afterthought and turn them into beautiful, customer-centric and revenue-generating spaces, ” Kloor said in an interview with Retail TouchPoints.

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How Sephora’s new stores bridge the gap between online and in-person retail

Inside Retail

After unveiling its renovated Melbourne Central store earlier this month, French beauty giant Sephora is now gearing up to open the doors to its new store in Sydney’s Westfield Miranda shopping centre. It strives to stay at the forefront of beauty retail with its fully integrated omnichannel shopping experience.

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Why retailers view CX as a ‘nice-to-have’ rather than a core driver of revenue

Inside Retail

In an industry where 86 per cent of consumers are willing to pay more for a great experience, yet only 22 per cent feel that retailers truly understand their needs, the gap between expectation and execution is massive. In 2025, retail is definitely a battleground where the customer experience (CX) can make or break a brand.

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What Bapcor can learn from Bain’s long track record of PE bids

Inside Retail

Consumer confidence levels over the next 18 months will be crucial to the future of financially embroiled and not-so-financially embroiled businesses within the retail industry. ASX-listed beauty and wellness company BWX acquired a 50.1 million in revenue and an EBITDA of $11.6 million in in FY21.

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Analysis: Why rethinking demographics leads to better segmentation

Inside Retail

In fact, it can be quite challenging to group consumers into segments that are both accurate and valuable. We need the segments to capture enough of the similarities and differences across consumers to be valuable, without creating so many distinct segments that there are too many to feasibly target.

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Why local retail communities are important, and how retail design can encourage community retailing.

Retail Focus

Many brands have been particularly attentive to strengthening their community relations during and after the global health crisis (COVID-19). Other brands, such as LuluLemon or Huda Beauty, have invested in the power of digital to grow a following and establish an engaged community.

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RangeMe Recap of the 2021 Global Market: Fall Experience

Rangeme

Plus, attendees got to join live educational sessions from top leaders and experts in the consumer packaged goods (CPG) and retail industry. Generation Z was a hot topic during Global Market, as retailers have started recognizing their influence on consumer spending. Here are seven to take note of: Gen Z, the “Zoomers”.