Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. However, we’re seeing some retailers that had never before considered a janitorial program now looking at them. Cleanliness will be looked at in an entirely different lens going forward.

Management 164

Management Loss Prevention ATS Store Operations 164

Retail TouchPoints

DECEMBER 13, 2023

Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation. customer experience). Gonzalez: The community-driven aspect is a big part of it. You can add to the stickiness of a brand, but also empower others to do good.

Loss Prevention 269

Loss Prevention Visual Merchandising Sporting Goods Store Operations 269

Retail TouchPoints

OCTOBER 27, 2021

Kimberly Melvin, Global Leader of Marketing at Sensormatic Solutions, outlines key takeaways from the report and how retailers can best adapt and respond during the holiday season and beyond. RTP: It seems like consumer priorities fall into two main buckets: ease/convenience and health/safety.

Consumer 254

Consumer Loss Prevention Fulfillment Store Layout 254

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge.

Social Commerce 207

Social Commerce Loss Prevention Customer Experience Customer Retention 207

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 211

Payment Services Inventory Management Checkout Loss Prevention 211

Retail TouchPoints

NOVEMBER 17, 2023

The devices “have high-quality cameras on them, and we’re instructing our associates to take pictures of the overheads at an appropriate cadence,” throughout the day, said Hari Ramamurthy, a Technology Fellow at The Home Depot in an interview with Retail TouchPoints.

Loss Prevention 204

Loss Prevention Visual Merchandising Store Operations Fulfillment 204

Indigo 9 Digital

MAY 2, 2022

By Tricia McKinnon and Ben Rudolph When speaking about when Apple first launched the Apple store Ron Johnson, Apple’s former SVP of retail said : “when we launched retail [at Apple], I got this group together, people from a variety of walks of life.” “As But of course: the concierge desk at a hotel isn’t selling anything; it’s there to help.”

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

A1 Retail

APRIL 15, 2024

Flip (stand 6K38 ) – An employee experience platform, retailers including McDonald’s use Flip ’s white-label app to reach and rally their retail workforce, from head office to the shop floor, to improve operations and customer experience.

Loss Prevention 59

Loss Prevention Clienteling Customer Experience Outdoor 59

Retail TouchPoints

JUNE 11, 2020

ThirdChannel , a retail execution and in-store customer experience solution provider, has released a real-time safety auditing system that has been developed using the latest guidance from the CDC, WHO and state and local guidelines.

Loss Prevention 149

Loss Prevention Customer Experience Store Operations ATS 149

Retail TouchPoints

APRIL 2, 2024

Using Machine Learning and LLMs to Detect Infringements As with many other types of loss prevention, much of the activity takes place behind the scenes. Use of tools like large language models (LLMs), which “excel at handling complex competitive tasks, allow us to stay ahead of new and emerging bad actors,” said Smith.

Loss Prevention 211

Loss Prevention Accounting Apparel Consumer 211

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Retail TouchPoints

OCTOBER 2, 2023

Photo courtesy Mall of America “Body cameras are becoming the industry standard in law enforcement, and we’re seeing it bleed over to security,” said Will Bernhjelm, VP of Security at Mall of America in an interview with Retail TouchPoints. Mall of America also works with intelligence analysts to proactively look for threats.

Loss Prevention 229

Loss Prevention Accounting Location Store Operations 229

Retail TouchPoints

NOVEMBER 24, 2021

This technology has helped make shopping a more frictionless experience for shoppers, but retailers that choose to implement these solutions must place a heavier focus on security technology as well. Access control has always been important, but the COVID-19 pandemic drove home its value at a time when limiting store capacity was critical.

Loss Prevention 244

Loss Prevention Checkout Store Operations Shopping 244

VMS

DECEMBER 29, 2021

The recently published 2021 NRF Retail Security Survey revealed that almost 7 in 10 (69%) retail loss prevention and asset protection professionals said the pandemic has resulted in an increase in overall risk for their organization. Send your press releases to VMSD at vmsd.com. SUBMITTING PRESS RELEASES.

Loss Prevention 52

Loss Prevention Visual Merchandising Store Layout Customer Experience 52

Cisco Retail

JUNE 7, 2021

It is a future where customer experience is the new differentiator and empowered associates are the drivers of brand loyalty. Technology’s role in this future will be on full display at NRF Retail Converge, taking place virtually, June 21-25. and visionaries from across the globe.

Loss Prevention 88

Loss Prevention Customer Experience Location Shopping 88

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. Often, merchandising includes things like creating a pricing strategy, display design and layout, loss prevention, and store upkeep. Customers want to feel important.

Visual Merchandising 146

Visual Merchandising Loss Prevention Customer Experience Promotions 146

Cisco Retail

MARCH 8, 2022

Let’s explore three ways that energy companies engage their customers. Then we’ll look at how Cisco technology and services can ensure this experience is optimized for the needs of both sides in the transaction. Here are a few references: Customer Experience Management. Distribution and Fulfillment.

Loss Prevention 98

Loss Prevention Fulfillment Wholesale Customer Experience 98

Retail TouchPoints

OCTOBER 31, 2023

That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras? What are the most customer-friendly ways to protect high-value items from smash-and-grabs? Here are three possible areas of focus.

Loss Prevention 252

Loss Prevention Sporting Goods Customer Experience Store Layout 252

Wiser

JUNE 18, 2019

These questions—and many more—are at the heart of the debate surrounding facial recognition. Security and Loss Prevention. Many police departments and government agencies use facial recognition to support their security efforts, including at sporting events, political rallies, and public facilities. Better Consumer Data.

Consumer 74

Consumer Loss Prevention Checkout Kiosk 74

365 Retail

JANUARY 4, 2023

A process that might seem perfectly logical to a Developer may not deliver the expected benefits to customers and store teams in real-life scenarios. To achieve successful implementation, retailers must ensure that they involve store teams in the new technology journey and customer experience design, right from the get-go.

Loss Prevention 71

Loss Prevention Customer Experience Inventory Management Point of Sale 71

Cisco Retail

MARCH 8, 2022

Let’s explore three ways that mining companies engage their customers. Then we’ll look at how Cisco technology and services can ensure this experience is optimized for the needs of both sides in the transaction. Customer Experience Management. Loss Prevention and Fraud Detection. Value Added Services.

Loss Prevention 52

Loss Prevention Wholesale Fulfillment Customer Experience 52

A1 Retail

OCTOBER 12, 2021

By Ofri Ben Porat, Chief Executive Officer at Edgify. As counterintuitive as it is, we all know losses are an accepted norm in retailing. Factored into the bottom line, as sales increase for stores, so will the losses of product inventory. Loss prevention teams call this inevitable outcome “external shrinkage”.

Shrinkage 40

Shrinkage Loss Prevention Checkout Supermarket 40

Retail Focus

APRIL 23, 2024

Meaningful change begins with one action, and many of our retail customers are taking stronger stances on eco-friendly initiatives. This new label can give retailers another easy, accessible way to do their part to protect the planet and move the needle on helping reduce environmental impact while maintaining precision loss prevention.”

Loss Prevention 147

Loss Prevention Shipping Customer Experience Management 147

Cisco Retail

JUNE 21, 2021

There’s no going to back to “the way things were”, but at the same time it’s encouraging and even exciting the road we are paving for the future ahead. The session takes place at 10:45 am PT / 1:45 pm ET on June 21, but will be available on demand. The technological possibilities don’t end there. and visionaries from across the globe.

Employee Engagement 87

Employee Engagement Loss Prevention Returns Fulfillment 87

Retalon

APRIL 27, 2021

In the analytics-driven paradigm, advanced analytics software forecasts true customer demand for each SKU, in each store — based on hundreds of input variables. It can analyze billions of data points and predict demand at a level of granularity that’s simply impossible to reach using Excel. Order fulfillment automation.

Fulfillment 41

Fulfillment Markdowns Promotions Returns 41

Inside Retail

AUGUST 17, 2023

Customer theft has long been recognised as retailers’ primary source of loss, accounting for about half of all crime-related losses. As a result, substantial investment and effort have been dedicated to this issue by Loss Prevention (LP) teams. What deters shoplifters?

Loss Prevention 130

Loss Prevention Customer Experience Management Accounting 130

Retail TouchPoints

NOVEMBER 20, 2023

Chamber of Commerce indicates that 75% of all employees have stolen from their employer at least once. Questions could include what they would do if they saw a coworker stealing or what they would do if they noticed they had extra money in their till at the end of a shift. Throughout his retail career, loss prevention remained a focus.

Payment Services 311

Payment Services Sporting Goods Inventory Management Loss Prevention 311

365 Retail

APRIL 23, 2024

Meaningful change begins with one action, and many of our retail customers are taking stronger stances on eco-friendly initiatives. This new label can give retailers another easy, accessible way to do their part to protect the planet and move the needle on helping reduce environmental impact while maintaining precision loss prevention.”

Loss Prevention 52

Loss Prevention Shipping Customer Experience Management 52

Retail TouchPoints

NOVEMBER 26, 2021

The cloud opens the doors to new efficiencies and reduced loss, especially when you consider the retail operations that include hundreds (if not thousands) of stores across a distributed network of stores and corporate headquarters. Get More: Elevating the Customer Experience.

Loss Prevention 242

Loss Prevention Operating Expenses Customer Experience Checkout 242

I Vend

DECEMBER 10, 2023

Here we take a look at how retail technology can help to streamline the top 10 key retail processes, and how a unified retail POS pulls them all together into a single, highly optimized retail operations platform. Inventory management – ‘the right goods, in the right place, at the right time’ sums up the core of retail.

Shrinkage 87

Shrinkage Inventory Management Store Layout Checkout 87

365 Retail

MAY 5, 2023

This level of interactivity and personalization enhances the overall shopping experience, making it more enjoyable and efficient for customers while increasing sales and brand loyalty for retailers. Retailers can analyze facial expressions to gain insights into customer emotions and reactions to products, displays, and store layouts.

Store Layout 81

Store Layout Promotions Inventory Management Advertising 81