Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 230

Payment Services Inventory Management Checkout Loss Prevention 230

Retail TouchPoints

DECEMBER 13, 2023

Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation. customer experience). Nothing is more difficult than seeing the problem from another’s vantage point — this is where the executive sponsor plays a critical role.

Loss Prevention 289

Loss Prevention Visual Merchandising Sporting Goods Store Operations 289

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. However, we’re seeing some retailers that had never before considered a janitorial program now looking at them. Cleanliness will be looked at in an entirely different lens going forward.

Management 166

Management Loss Prevention ATS Store Operations 166

Retail TouchPoints

OCTOBER 31, 2023

That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras? What are the most customer-friendly ways to protect high-value items from smash-and-grabs? Here are three possible areas of focus.

Loss Prevention 273

Loss Prevention Sporting Goods Customer Experience Store Layout 273

365 Retail

JANUARY 4, 2023

A process that might seem perfectly logical to a Developer may not deliver the expected benefits to customers and store teams in real-life scenarios. To achieve successful implementation, retailers must ensure that they involve store teams in the new technology journey and customer experience design, right from the get-go.

Loss Prevention 71

Loss Prevention Customer Experience Inventory Management Point of Sale 71

A1 Retail

OCTOBER 12, 2021

By Ofri Ben Porat, Chief Executive Officer at Edgify. As counterintuitive as it is, we all know losses are an accepted norm in retailing. Factored into the bottom line, as sales increase for stores, so will the losses of product inventory. Loss prevention teams call this inevitable outcome “external shrinkage”.

Shrinkage 40

Shrinkage Loss Prevention Checkout Supermarket 40

Retail TouchPoints

NOVEMBER 20, 2023

Chamber of Commerce indicates that 75% of all employees have stolen from their employer at least once. Questions could include what they would do if they saw a coworker stealing or what they would do if they noticed they had extra money in their till at the end of a shift. Throughout his retail career, loss prevention remained a focus.

Payment Services 312

Payment Services Sporting Goods Inventory Management Loss Prevention 312