Retail TouchPoints

OCTOBER 27, 2021

The shops will focus on providing inspiration and smart home solutions for city living as part of IKEA’s efforts to better meet the needs of its California customers. Shoppers will be able to book appointments with design specialists to help with both planning and ordering home furnishings. Understanding that many L.A.-area

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Retail TouchPoints

MARCH 17, 2022

During the pandemic, the relationship between homeowners and their homes fundamentally changed, as lockdowns, social distancing guidance and quarantine protocols left many consumers with an abundance of time to stare at their own four walls. 283% more likely to say a home improvement purchase is in their near future.

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Retail TouchPoints

DECEMBER 9, 2020

The digital version debuted in 2000, and at its peak in 2016, 200 million copies were distributed in 69 different versions, in 32 languages and to more than 50 markets. Turning the page with our beloved catalog is in fact a natural process since media consumption and customer behaviors have changed. in a statement.

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Retail TouchPoints

APRIL 11, 2023

In true Ikea form, the service is priced affordably, starting at $99 for consumers and $299 for businesses. Source: Ikea) The design process starts with a questionnaire: customers describe their wish list and dream space and are then paired with a designer based on region.

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Retail TouchPoints

SEPTEMBER 16, 2022

These benefits are being offered on top of existing rewards such as special product offers, exclusive access to events and workshops, and a complimentary coffee or tea at the IKEA restaurant. This latest push by IKEA U.S. In May 2022, IKEA franchisor Ingka Group revealed its plan to invest more than €3 billion ( $3.16 in a statement. “By

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Inside Retail

AUGUST 15, 2021

Retailers confronted with a substantial number of online returns need to approach the problem not from a cost and logistics perspective, but from the vantage point of an end-to-end customer experience. Your returns process is part of your customer experience.

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Retail TouchPoints

APRIL 15, 2021

YoY; Furniture and home furnishings stores: Up 5.9% Supermarkets and similar retailers avoided lockdowns and benefited from customers stocking up, which negatively skewed March 2021 results. Conversely, categories like apparel skewed positive last month due to retailers mostly being closed at this time in 2020.

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Retail TouchPoints

SEPTEMBER 17, 2020

“Over the past several months, consumers have responded well to federal relief measures that have supported the recovery, so it comes as no surprise that they would take a pause on spending as some of these programs tapered off at the end of July.”. unadjusted year-over-year; Furniture and home furnishings stores : Up 2.1%

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Retail TouchPoints

JANUARY 24, 2023

For example, almost all businesses will need to have a marketplace strategy, according to the CEO of BigCommerce, who previously worked at eBay and PayPal: “My philosophy when it comes to marketplaces, for brands and even some retailers, is that you’re unwise to think of them as the competition. You need to think of them as an opportunity.

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Inside Retail

MAY 13, 2021

Global Retail Brands Australia (GRBA) is making an aggressive push into the home furnishings market with the launch of a new brand, House – Bed & Bath. The average size of a House store is 150-160 metres, we’re looking at [growing that to] about 200.”. We’re definitely looking for larger footprints.

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Retail TouchPoints

DECEMBER 31, 2021

For a very long period, the last 20 to 30 years , real wages in retail were flat,” said Dr. Michael Mandel, Chief Economic Strategist at the Progressive Policy Institute in an interview with Retail TouchPoints. FaceTime and texting are becoming the way that retail employees will provide customer service to customers,” she noted.

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Storis

JUNE 11, 2025

But with a unified system that manages sales, inventory, deliveries, and customer experience in one place, small retailers are reclaiming time, trust, and control. Something as simple as miswritten SKU numbers or mistyped orders can create major inventory discrepancies, causing frustration for both customers and employees.

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Retail TouchPoints

OCTOBER 9, 2020

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience. “Our

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Storis

JANUARY 22, 2024

So, buckle up, home furnishings retailers; we’re ready to accelerate. To accelerate, “the architectural makeup of retail systems must work in harmony across all platforms to accommodate customers. Retail is positioned for a transformative reinvention of the guest experience.

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Storis

JUNE 4, 2025

The Big-Box Challenge for Mid-Sized Furniture Retailers Mid-size home furnishings retailers face a unique challenge: competing against national chains that seem to have limitless buying power, inventory, and marketing reach. Deliver an Exceptional Customer Experience When you can’t outspend your competitors, out-service them.

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Storis

FEBRUARY 4, 2025

The rise of cyber-attacks across industries has elevated cybersecurity from a background consideration to a mission-critical priorityespecially for home furnishings retailers. Brand Damage: Customers lose trust when personal data is compromised, and rebuilding loyalty takes time and resources.

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Retail TouchPoints

JULY 2, 2020

When COVID-19’s stay-at-home orders halted most physical retail and boosted e-Commerce, it wasn’t just the brick-and-mortar retailers that were forced to make quick and decisive shifts. people in operations, customer service and its live chat recommendations teams to keep up. The company hired more than 500.

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Retail TouchPoints

MARCH 15, 2021

Alex Richardson, Chief Technology and Digital Officer at haircare retailer Frederic Fekkai Brands , noted during the presentation that “Even though we only have about 20 SKUs, we found a lot of customers didn’t know quite which product to use, since you can just walk into Target or Ulta Beauty and look at the shelves of products.

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Retail TouchPoints

DECEMBER 6, 2021

Additionally, the end result is a set of 2D imagery that can inspire — but that still doesn’t offer quite the same experience as seeing an actual piece on display in a showroom. This approach came naturally to Cloth & Company, which puts technology at the heart of its operation.

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Storis

AUGUST 31, 2020

Not only am I interested in reading reviews of what people thought of these sofas, I also wanted to see what their experience was like shopping with the retailer. Second, I couldn’t find whether or not the sofas were in-stock at either retailer. The eSTORIS website platform provides a consistent experience to online shoppers.

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Retail TouchPoints

MAY 13, 2021

We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. Overall, online physical goods GMV grew 21% YoY in fiscal year 2021, driven primarily by the FMCG [ fast moving consumer goods ] and home furnishings categories.

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Retail Gazette

OCTOBER 7, 2024

Unibail-Rodamco-Westfield UK leasing director Kate Orwin added: “Continuing our commitment to creating best-in-class destinations and exceptional customer experiences, we are delighted to welcome Dunelm to Westfield London. The home furnishings retailer reported sales were up 4.5% during the 26 weeks to 30 December.

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Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

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Storis

JUNE 4, 2025

A Silent Drain on Profitability At first glance, your tech stack might look functional. But under the surface, disconnected systems quietly chip away at your margins, customer experience, and operational efficiency. Customer Experience Suffers Too Operational inefficiencies are one thing. Your POS works.

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Retail TouchPoints

OCTOBER 1, 2024

Ashley has partnered with Samsung Electronics America to launch The Connected Home Experience powered by Samsung SmartThings , an interactive showroom that features on-trend furniture and interactive tech activations. When guests visit the experience at the Ashley flagship store in Brentwood, Tenn., 26, from 10 a.m.

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VMS

DECEMBER 8, 2022

Located at 97 Wooster St., it replaces a New York flagship that closed at the end of last year. Even in the digitalized world, creative and experiential physical retail concepts have an important role as the hearts of brand culture that build awareness, deepen the customer experience and support omnichannel sales.”.

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Retail TouchPoints

OCTOBER 5, 2022

The cornerstone of every pop-up design strategy must be focused on the target customer. One thing that is consistent through all of our pop-ups is the consumer journey,” said Giovanni Zaccariello, SVP of Global Visual Experience at Coach in an interview with Retail TouchPoints. “My Is there a seasonal aspect?

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Retail Dive

JUNE 27, 2025

You can unsubscribe at anytime. Over the last year, we’ve taken a hard look at our retail footprint and made some difficult decisions,” Ait Oufkir said. “We This follows the company’s venture into home furnishings, which started in 2021 with bed frames. You can unsubscribe at anytime. By Daphne Howland • Feb.

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Retail TouchPoints

OCTOBER 9, 2020

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience. “Our

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Home Furnishings Payment Services Promotions Accounting 162

Inside Retail

MARCH 5, 2024

We responded by ensuring affordability was at the forefront for the customer. While the cost of goods increased in the past year, where possible, we did not pass these costs on to customers. Housing affordability is at its lowest in decades and will continue to make the wallets of Australians thinner.

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Retail TouchPoints

DECEMBER 9, 2020

Additionally, through the adoption of 3D printing technology using agricultural waste from corn husks, sugar cane and sugar beet as materials, the company minimizes carbon emissions and toxic byproducts while creating an upcycled collection of sustainable home furnishings. Raub: At Model No., That’s why Model No. Raub: Model No.

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Storis

APRIL 14, 2025

As the Training and Learning Team Lead at STORIS, we heard the feedback of our clients and acted. STORIS Academy – Specialized Training for the Home Furnishings Industry At STORIS, our Learning Management System (LMS) is uniquely tailored for furniture and appliance retailers.

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365 Retail

MARCH 17, 2023

These are some of the findings of a new research report commissioned by creative customer experience marketing agency Gekko and carried out by YouGov. The most popular sectors for retail visits are home improvement (DIY, garden centre) at 22%, fashion (21%), homeware/ home furnishings (16%) and department stores, 14%.

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A1 Retail

MARCH 17, 2023

These are some of the findings of a new research report commissioned by creative customer experience marketing agency Gekko and carried out by YouGov. The sociable modern retail experience The survey also revealed more about the modern retail experience and what shoppers are expecting from their visits to High Streets and Malls.

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Storis

FEBRUARY 18, 2019

Today’s customer journey occurs across multiple channels requiring retailers to provide a seamless personalized experience. This brings us to our third pillar of the Boston Retail Partners 2019 POS/Customer Engagement Survey, seamless customer experience.

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Storis

DECEMBER 12, 2022

A Key Home Furnishings Technology Trend. The rate at which technology is evolving is exponential and it’s not a coincidence. Technology acceleration matters to your home furnishings retail business. Why Does Extensibility Matter to You as a Home Furnishings Retailer?

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Storis

DECEMBER 2, 2024

An intuitive mobile point of sale system is your opportunity to empower your sales team, collect a wealth of data, and elevate the customer experience. Further, it is putting your business at risk because of a host of inefficiencies and security vulnerabilities that modern technology can address.

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