ATS Customer Experience Fast Fashion Social Commerce 
Retail TouchPoints
NOVEMBER 14, 2023
The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. House of Representatives for alleged human rights abuses at supplier companies and evasion of import tariffs. Temu is taking its fight against impostors and “cybersquatters” to the courts. 16, 2023 in the U.S.
Retail TouchPoints
JUNE 22, 2023
And despite having an incredibly loyal customer base, Anthropologie has focused on expanding its reach, especially among consumers in their late 20s through early 40s — and a few more as well. In addition to rental and resale, the brand also offers various buy now, pay later services, including Klarna and Afterpay.
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Retail TouchPoints
FEBRUARY 7, 2023
“Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints. At Alibaba’s recent 11.11
Retail TouchPoints
NOVEMBER 9, 2022
“I think what we’re seeing happen is that people are on mobile, and they’re showing indications of how that behavior is changing with the burden of inflation hitting their wallets,” said Lexi Sydow, Head of Insights at data.ai in an interview with Retail TouchPoints. Mobile Retailing Requires a ‘Mindset Shift’.
Retail TouchPoints
JUNE 15, 2022
The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital, to seeing that it’s the role of the store that is changing — and a vital one at that. Still, many retailers are opening fewer and often smaller stores with increasing expectations for top-notch experiences.
Retail TouchPoints
DECEMBER 21, 2023
The latter had always been based on a marketplace model, and Shein added a marketplace in May to expand its reach beyond fast fashion. Some retailers, such as PUMA and 1-800-FLOWERS , have eagerly tested gen AI capabilities to create more personalized customer experiences at scale. Alicia Esposito 7.
Retail Geek
OCTOBER 6, 2022
We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others). Scot: [1:14] Huh figures you never know where it’s going to come at you. Episode 297 of the Jason & Scot show was recorded on Tuesday October 4, 2022.
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