Retail TouchPoints

FEBRUARY 9, 2024

Rakuten has returned to New York Fashion Week and is offering its members exclusive items for pre-sale from the runway shows of designers Prabal Gurung , Sergio Hudson , Patricia Bonaldi ( PatBO ) and Rachel Scott ( Diotima ). The items will be revealed in the designers’ respective shows during NYFW, which kicks off Feb.

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Fashion Returns Shopping ATS 247

Inside Retail

JUNE 8, 2021

“We had to operate on overdrive,” Michelle Yanez-Olivares, Accent Group’s head of customer experience (CX), told Inside Retail. To help the CX team keep up with this increased demand, the company has opened a new CX hub at its head office in Melbourne. The rise of virtual selling.

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Retail TouchPoints

NOVEMBER 8, 2023

Baer believes that Bacos’ expertise in ecommerce, saying in a statement that his “proven track record building products that solve customer needs, passion for fashion retail and strong leadership skills made him the right choice for this important role.”

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Fashion Customer Experience Planning Shopping 242

Retail TouchPoints

OCTOBER 6, 2023

QVC has launched an accessible fashion collection, designed by Isaac Mizrahi, inspired by QVC Brand Ambassador for Accessibility Selma Blair and developed via collaborative efforts with the disability community. 6, 2023 at 1 p.m. The collection’s first assortment, which debuts on QVC on Oct.

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Fashion Apparel Accessories Marketing 276

Retail Focus

OCTOBER 31, 2022

H&M Angel Central “ will create a welcoming, modern and meaningful shopping experience where style, creativity and culture are celebrated,” says H&M UK & IE Expansion Manager, Christopher Clare. With sustainability at the heart of its business model, H&M continues to lead the transition to circular, climate positive fashion.

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Customer Experience ATS Checkout Management 130

Inside Retail

MARCH 11, 2024

Last week a panel of fashion industry experts including Jenny Child, Lesleigh Jermanus, Margie Woods and Şener Besim gathered for the annual 2024 Australian Business Fashion Lunch as part of PMFF programme. I kind of looked at the counterfeits and said, well, it’s relevant out there.

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Fashion Customer Experience Marketing Consumer 130

Retail TouchPoints

SEPTEMBER 19, 2023

At the same time, global consumption of fashion has increased by 400%, while overall usage of products has dropped by about 40%. These are all realities that Coach has had to face head on as one of the top fashion and leather goods brands in the world. In the U.S.

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Fashion Accounting Marketing Social Commerce 240

Inside Retail

APRIL 25, 2024

In recent months, Spanish fashion brand Mango has been hitting the accelerator on its international bricks-and-mortar presence. We began the expansion plan in 2022 with the opening of the Mango flagship store located at 711 Fifth Avenue in New York. In 2024 we aim to open a total of 30 new stores.

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Fashion Planning Marketing Wholesale 130

Retail Focus

SEPTEMBER 12, 2023

Senior Retail Consultant at Univers Retail | Published author | Visiting lecturer. The world of fashion retail is constantly evolving, and premium fashion retail brands find themselves at the forefront of this ever-changing landscape. Therefore, they should be looking at implementing strategies to ensure sustainability.

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Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. The brand could easily take cues from its fashion peers and tap into the growing supply of emerging Y2K-obsessed content creators to drive buzz. The entire Go There campaign was fashioned around consumer insights.

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Fashion Consumer Marketing Fulfillment 230

Inside Retail

DECEMBER 4, 2023

The state of affairs “After eight years at the National Design Centre, we’re so excited to share our new home at a historic shophouse at 77B Neil Road. The post How fine jewellery brand Carrie K is elevating the customer experience appeared first on Inside Retail Australia.

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Customer Experience Fashion Consumer ATS 130

365 Retail

MAY 23, 2022

The upgraded store comes as the retailer steps up investment in both its physical and digital stores, with a renewed focus on the integrated customer experience, as well as sustainability. With sustainability at its core, the new store will also offer H&M’s Garment Collection and Recycling service.

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Customer Experience ATS Boutique Fashion 124

LS Retail

FEBRUARY 8, 2024

In the past, companies could limit expansion in a more controlled fashion to just one market at a time. But with this new approach comes risk: If your customers in one market receive less value than those in another, they perceive your offering differently.

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Customer Experience Fashion Marketing ATS 77

Retail TouchPoints

SEPTEMBER 25, 2023

Garments must consist of at least 30% preferred materials, such as recycled polyester, forest-safe viscose and rescued deadstock, and be manufactured by suppliers that have earned high social and environmental compliance verification through third-party audits. “The

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Fashion Apparel Shipping Marketing 205

Retail TouchPoints

JANUARY 15, 2024

DTC brand Good American has introduced a new immersive in-store experience at its LA flagship in the Westfield Century City mall, powered by a series of Samsung commercial LED displays. Image courtesy Samsung Inside the store a custom 31.5-foot-wide Launched in 2016, the brand opened its flagship store in June 2023.

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Visual Merchandising ATS Checkout Fashion 227

Retail TouchPoints

MAY 30, 2022

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

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Returns Fashion Supply Chain Management Shopping 303

Inside Retail

AUGUST 12, 2021

The well-known luxury e-commerce platform Net-A-Porter is continuing to focus on its Net Sustain edit by incorporating innovation and transparency into the customer experience. . At Net-A-Porter we buy mindfully across all our categories to focus on investment pieces that we know our customers can buy now and wear forever.

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Fashion Accessories Apparel Promotions 246

Retail Focus

OCTOBER 20, 2021

Landsec has today announced the official opening of international fashion retailer, ZARA, at One New Change, the premier retail and leisure destination in the City of London. The post ZARA launches at One New Change appeared first on Retail Focus - Retail Design.

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Inside Retail

SEPTEMBER 6, 2022

Leading augmented reality (AR) platform Zero10 has collaborated with New York-based creative practice Crosby Studios to create a physical pop-up store offering digital fashion and immersive experiences. People visiting will have 30 minutes to walk around and virtually try-on digital fashion from the five-piece collection.

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Fashion Accessories Point of Sale Customer Experience 147

Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., Throughout 2022 we will test a new frictionless and personalized shopping experience — from the fitting room to checkout,” said Alan Boehme, CTO at H&M Group in a statement.

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Retail TouchPoints

MARCH 1, 2023

Athletic-inspired fashion retailer Hibbett is adding Happy Returns Return Bars to its more than 1,100 Hibbett and City Gear stores across the U.S., For example, when Kohl’s first piloted the launch of Amazon return kiosks in 2017, it saw new customers increase 9% at test locations compared to 1% increases at other stores.

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Returns ATS Kiosk Customer Experience 255

Retail TouchPoints

FEBRUARY 21, 2023

Fashion retail group Bestseller has rolled out the Nedap iD Cloud platform to all 380 Vero Moda stores. Bestseller is aiming to optimize its store operations with a single view of all stock, which will help Vero Moda offer the right products at the right location without requiring high amounts of safety stock.

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ATS Store Operations Fashion Customer Experience 239

365 Retail

APRIL 15, 2024

Unibail-Rodamco-Westfield (URW) today announced a series of new signings at Westfield London, enhancing its offerings in beauty and wellness, fashion, leisure, and food & beverage sectors. ” The fashion and footwear sectors are also seeing expansion with new upsizes.

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Retail TouchPoints

JULY 17, 2023

Stylitics has purchased Barcelona-based Wide Eyes , a visual AI solution for fashion and retail, to enhance its digital merchandising platform with image recognition and AI tech designed to drive easier product discovery and faster conversion. Terms of the deal were not announced.

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Fashion Shopping Customer Experience ATS 191

Retail Focus

NOVEMBER 10, 2021

European fashion retailer and Creative Retail Awards winner Modivo, has turned to display technology from PPDS to create and open a futuristic new store in Warsaw, combining the benefits of online and physical shopping for a highly unique and transformative customer experience. . The benchmark for retail has been set.

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Fashion Shopping Location Customer Experience 189

Inside Retail

OCTOBER 5, 2021

Spanish fashion label Mango will launch a new sustainable brand Alter Made, targeting consumers who are committed to responsible consumption. Alter Made is a different value bet of the Mango Group that is aimed at a specific audience that seeks to consume responsibly,” said Toni Ruiz, CEO of Mango.

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Fashion Fast Fashion Customer Experience Consumer 130

365 Retail

MAY 8, 2024

Enhancements to the customer digital experience are central to this investment. New features aimed at hyper-personalisation, improved product discoverability, and refreshed website and app designs are in development. All of us at XCM are very ambitious and motivated to make this new partnership all it can be.”

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Customer Experience Management Shopping Marketing 64

Inside Retail

OCTOBER 19, 2021

As global apparel revenues plummeted almost 20 per cent in 2020, e-commerce has emerged as the silver lining of the fashion industry’s challenging year. E-commerce fashion sales are expected to grow almost 39 per cent between 2020 and 2023. What can retailers do to make the most of this opportunity? Download your free copy.

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Retail TouchPoints

JULY 22, 2022

ShopStyle launched in 2007 with an innovative idea: creating a search engine focused solely on fashion. ShopStyle’s continuing dominance in the fashion realm demonstrates its ability to evolve with the needs of its clients. We’re really focused on curating the best-of-the-best in fashion and home.

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Fashion Social Commerce Shopping Advertising 288

Inside Retail

SEPTEMBER 6, 2022

Fresh off its biggest capital raise to date, peer-to-peer fashion rental platform Designerex is gearing up for a period of rapid growth that will see it launch one-hour delivery in Australia, enter the UK and Europe and start working more closely with brands to reach new customers. That’s more than David Jones or The Iconic.

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Fashion Checkout Fast Fashion Consumer 130

I Vend

SEPTEMBER 14, 2021

The growth in ecommerce solutions also leads to an increase in returns – and retailers’ returns processes are now a key element in creating a positive customer experience and protecting revenue. iVend Digital Commerce iVend Digital Commerce helps retailers create a great customer experience.

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Customer Experience Returns Shopping Planning 98

Retail TouchPoints

MAY 9, 2024

At Misen, we are always looking for ways to improve our customer experience and optimize our processes,” said Michael Mahoney, CEO of Misen in a statement. Partnering with Cart.com gives us the speed, flexibility and most importantly, the transparency that we need to meet our customers wherever they are. ”

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Inside Retail

MAY 28, 2024

Liz Fraser is the brand president and CEO of Kate Spade New York and has had an extensive career in designer fashion. Here Fraser explains how being “an emotional brand” makes for the “magic” that creates Kate Spade New York’s unique omnichannel customer experience. In addition, we work with a range of creators.

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Boutique Fashion Clienteling Marketing 243

Inside Retail

MARCH 27, 2022

Peer-to-peer fashion rental platform Designerex is looking to raise fresh funds to help it scale in the US and other global markets as it experiences record growth post-Covid. It has fast-tracked sustainability and circularity – especially within fashion. Focus on customer experience.

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Fashion Fast Fashion Payment Services Shipping 130

Inside Retail

SEPTEMBER 27, 2021

The ‘secret sauce’ for Sheet Society is bringing the look, feel and shopping experience of clothes fashion to manchester and bedding. Hayley Worley: Sheet Society was, at its core, born of a desire to make shopping for sheets uncomplicated and accessible. IR: What have the past 12 months been like for Sheet Society?

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Fashion Department Stores Returns Shopping 246

Inside Retail

APRIL 29, 2024

Melbourne’s fashion capital Chadstone has been tapped as the second Australian location for New Balance’s UCC format store. The New Balance UCC (uncommonly common concept) store is redefining the traditional retail experience by placing people, not products, at the forefront of the retail experience.

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Fashion Location Shopping Consumer 264

365 Retail

MARCH 6, 2024

Beloved for its ‘midl’ aisle, ironically cool own-brand socks and sliders, and top-notch in-store bakery, Lidl is now officially the UK’s best supermarket after taking the top gong at a glittering awards ceremony in London last night – the first time it has beaten fellow German grocer Aldi. increase in sales, to £9.3

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Supermarket Fashion ATS Grocer 52