Retail TouchPoints

JULY 19, 2022

But following a series of major strategic moves, the role Pinterest hopes to play in the burgeoning realm of social commerce is crystal clear. The company clearly plans to exploit these advantages as it pushes full steam ahead with a slate of new shopping features and new leadership at the helm. Spoiler alert — she got the job.

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Shopping Social Commerce Merchant Services Fashion 246

Retail TouchPoints

MARCH 28, 2024

“Our digital community has been instrumental in shaping our presence on Roblox, and we wanted to bring them something special to celebrate the inaugural anniversary of Pacsun Los Angeles Tycoon ,” said Richard Cox, VP of Men’s and Global Partnerships at Pacsun in a statement. “By ”

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Retail TouchPoints

OCTOBER 12, 2023

Driven by these developing technologies, signs point to more digitally immersive shopping and social commerce experiences that will be easier for people with different abilities to navigate. So what’s at play here and where might we go next? Anna Otieno is Head of Research, Strategy and Insights at New Engen.

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Retail TouchPoints

FEBRUARY 7, 2024

For example, a grocery store may hand customers “scratch and save” cards at checkout, capturing customers’ attention through the thrill of winning free or discounted items that will guarantee their return to that store. Above all else, retailers must have a solid tech foundation in order to enable a gamified customer experience.

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Retail TouchPoints

NOVEMBER 14, 2023

The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. House of Representatives for alleged human rights abuses at supplier companies and evasion of import tariffs. Temu is taking its fight against impostors and “cybersquatters” to the courts. 16, 2023 in the U.S.

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Fast Fashion Customer Experience Promotions Fashion 227

Inside Retail

JANUARY 14, 2024

Fake fashion e-shops According to researchers at Avast, an internet security company, more than 4000 fake e-shops were set-up to exploit consumer spending in the post-festive season sales. However, it is also a feeding ground for cyber criminals who prey on Australians’ eagerness for a bargain.”

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Payment Services Accounting Advertising Shopping 260

Retail TouchPoints

SEPTEMBER 2, 2022

In the retail and fashion worlds, brands have always led the consumer in the past, but Gen Zers are digital natives who have lived the majority of their lives with a smartphone in their hand, so the script has been flipped,” Berns explained.

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ATS Consumer Marketing Fashion 232

Inside Retail

MARCH 12, 2024

The business has launched at a time of growing demand for its core product. The idea for the business came from her experience working in corporate environments, as a paralegal, project coordinator at Deloitte, and in marketing at Woolies X. I had very practical tools in actually getting it out to our target customers.”

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Retail TouchPoints

OCTOBER 15, 2021

But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. According to Edited, the total number of consumers deemed “plus-sized” is set to grow at twice the rate of the rest of the market. billion in the U.S.

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Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

JUNE 14, 2022

Sportswear giant Nike has spent like a giant on its metaverse plays, established a Metaverse Studio, launched NikeLand on Roblox (which has seen 7 million visitors ) and purchased a virtual fashion company called RTFKT. Shannon Flanagan is VP of Global Strategy at Talkdesk.

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Merchant Services Social Commerce Customer Experience Fashion 246

Retail TouchPoints

JANUARY 23, 2023

While much remains unknown, to reap the benefits that the metaverse offers and to strengthen relationships with customers, companies should focus on these three primary areas. Create superior customer experiences. Creating new channels to connect with customers — channels that promote two-way engagement — is critical.

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Customer Experience Management Promotions Fashion 208

Retail TouchPoints

APRIL 28, 2023

That’s why he and his team are making vigorous efforts to discover some of the fashion industry’s most cutting-edge young designers and artists and to bring them into a growing community of collaborators. As a result, Wells had to “rethink the way [I] looked at the world and worked with generations.”

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Fashion Consumer Marketing Accounting 267

Retail TouchPoints

MAY 6, 2024

Gearing up for her brand’s 20 th anniversary she, of course, isn’t looking backward; she’s thinking about what’s next for her brand and the loyal community she’s built, through a blossoming media empire that includes social media, a podcast, a best-selling book and now, even a spot on The Real Housewives of New York City franchise.

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Retail TouchPoints

APRIL 15, 2024

The Odyssey’s second season uses the LensCrafters Palo Alto flagship store as the backdrop for a dedicated pathway that leads to a new fantasy map in which users experience the five arcade-style mini-games.

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Retail TouchPoints

APRIL 5, 2023

As social media platforms slowly nix their live shopping efforts, fashion resale marketplace Poshmark is adding the feature with the official debut of Posh Shows following several months of testing. Available in the U.S. and Canada, Posh Shows enable sellers to livestream on Poshmark for the first time. ”

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Fashion Shopping Planning Social Commerce 242

Hyken

MAY 31, 2021

Each week I read a number of customer service and customer experience articles from various resources. 5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Take a close look at number four, which is about optimizing for lifetime value, not just the cost of acquisition for a new customer.

Merchant Services 108

Merchant Services Customer Experience Social Commerce Fashion 108

Retail TouchPoints

MAY 12, 2022

Social commerce has quickly grown from a revolutionary idea to a mainstream concept, and the channel is expected to continue expanding to reach $1.2 The foundational lesson is that, while social commerce can be an outgrowth of a retailer’s traditional social media interactions, it’s both more time-sensitive and more time-consuming.

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Social Commerce Shopping Fashion Checkout 302

Retail TouchPoints

JUNE 22, 2023

And despite having an incredibly loyal customer base, Anthropologie has focused on expanding its reach, especially among consumers in their late 20s through early 40s — and a few more as well. In addition to rental and resale, the brand also offers various buy now, pay later services, including Klarna and Afterpay.

Visual Merchandising 267

Visual Merchandising Consumer Specialty Store Fast Fashion 267

Retail TouchPoints

FEBRUARY 7, 2023

“Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints. At Alibaba’s recent 11.11

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Payment Services Consumer Marketing Fast Fashion 287

Retail TouchPoints

OCTOBER 6, 2022

During the session Fine-Tune Your Holiday Strategies With the Latest Spending Insights , Michael McNamara, Senior Principal for Mastercard SpendingPulse, and Emilie Kroner, EVP, Retail & Commerce at Mastercard, used key findings from the summer 2022 SpendingPulse to chart trends for the 2022 holiday season.

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Merchant Services Payment Services Promotions Location 259

Retail TouchPoints

SEPTEMBER 22, 2022

From 2019 to 2021, the Luxury Pavilion has seen its customer base grown by more than 150% and sales have increased nearly 300%. To celebrate the platform’s anniversary and solidify its dominance in online luxury, the Luxury Pavilion will host an augmented reality fashion show on Sept. 22 in collaboration with Vogue China.

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Fashion Consumer Shopping Marketing 233

A1 Retail

SEPTEMBER 27, 2021

Acquisition of video-powered retail pioneer Go Instore will accelerate Emplifi’s commerce capabilities, giving B2C brands faster connection-to-conversion experiences in-store and online. Emplifi , a unified customer experience platform, has announced the acquisition of Go Instore, a UK-based live streaming video platform.

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Social Commerce Customer Experience Promotions Fashion 40

Retail TouchPoints

JANUARY 19, 2022

Whether customers are shopping for formalwear, athleticwear or home décor, they know they’re going to get high-quality goods designed with longevity in mind. Brand elevation is core to the Ralph Lauren strategy,” said Patrice Louvet, CEO of Ralph Lauren during a fireside chat at the NRF’s 2022 Big Show , held in New York Jan.

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Department Stores Wholesale Consumer Fashion 254

Retail TouchPoints

MARCH 9, 2023

Here’s one thing he’s learned about that generation, both at work and at home — they want what they want when they want it. “My For that generation, this,” Hawkins said holding up his cellphone, “is just who they are, and they demand a great experience — they want it now, they want it easy, they want it fast and they want it secure.

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Checkout Marketing Fashion Shipping 277

Retail TouchPoints

NOVEMBER 9, 2022

“I think what we’re seeing happen is that people are on mobile, and they’re showing indications of how that behavior is changing with the burden of inflation hitting their wallets,” said Lexi Sydow, Head of Insights at data.ai Even the placement and the imagery of the fashion that they’re selling is very influencer style.

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Fast Fashion Fashion Shipping Marketing 245

Retail TouchPoints

JUNE 15, 2022

The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital, to seeing that it’s the role of the store that is changing — and a vital one at that. Still, many retailers are opening fewer and often smaller stores with increasing expectations for top-notch experiences.

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Payment Services Checkout Shrinkage Fast Fashion 261

Retail TouchPoints

JANUARY 12, 2023

High-profile speakers for the event at New York City’s Javits Center include Olympic gymnast Simone Biles, actor and writer Kal Penn and a host of retail industry heavyweights including Macy’s Jeff Gennette, Target ’s Brian Cornell, Kroger ’s Rodney McMullen, LVMH ’s Anish Melwani and Neiman Marcus’ Geoffroy van Raemdonck.

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Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. While necessary, these changes do make increased demands on the enterprise network, particularly at the edge where selling opportunities are constantly evolving.

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Payment Services Fulfillment Location Checkout 184

Retail TouchPoints

OCTOBER 21, 2022

For shoppers, paying for the items they want is a necessary evil at best and a complicated chore at worst (especially online). Leonhard: (with a laugh) Sometimes I feel ancient because before PayPal I was at American Express , so I’ve spent over a decade thinking about this.

Merchant Services 320

Merchant Services Payment Services Checkout Finance 320

Retail TouchPoints

SEPTEMBER 19, 2023

At the same time, global consumption of fashion has increased by 400%, while overall usage of products has dropped by about 40%. These are all realities that Coach has had to face head on as one of the top fashion and leather goods brands in the world. In the U.S.

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Fashion Accounting Marketing Social Commerce 254

Retail TouchPoints

JULY 9, 2020

However, new estimates from the Boston Consulting Group published in May revealed that global luxury sales could fall by between $85 and $120 billion in 2020 — a 29% drop that slows a decade of growth across luxury categories, according to Sarah Willersdorf, Global Head of Luxury at Boston Consulting Group. “In

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Retail TouchPoints

OCTOBER 8, 2021

At its core, the company has successfully stayed true to its roots, creating products for the “youth counterculture,” niche skater and hip-hop communities specifically. We are always looking at new collaborations. Sometimes the best marketing strategy means no strategy at all, and letting the collection just speak for itself.

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Marketing Consumer Fashion Social Commerce 195

Retail TouchPoints

DECEMBER 6, 2022

There was a time not too long ago (during those horrible pandemic years we’re all trying to forget) when makeup went out fashion. Gerschtein has spent her entire 20-year career at the beauty giant. Consumers are looking for relevance and representation , which is why we put diversity and inclusivity at the heart of what we do.

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Consumer Marketing Shopping Social Commerce 282

Retail TouchPoints

DECEMBER 14, 2021

Those individuals are adept at working across physical spaces, talent and teams, schedules, creative processes, and technology. Influencer marketing in the social experiential design world is a shared service group and a team that works across display design, store planning, publicity, and marketing. Michelle M.

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Marketing Planning Consumer Fulfillment 315

Retail TouchPoints

NOVEMBER 27, 2023

We like to joke but at the same time be taken seriously since we’re a disruptive brand. That all transpires through our social media presence.” Some people use it as a fashion accessory; they create a monochromatic outfit and match it to the color of their Touchland,” Lisbona shared.

Consumer 265

Consumer Wholesale Marketing Accessories 265

Retail Minded

APRIL 7, 2022

According to a recent article in Vogue , Gen Z are 56 percent more likely to have shopped for fashion in-store over the last three months and 38 percent more likely to have shopped online in the same timeframe.

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Consumer Social Commerce Point of Sale Shopping 98

Retail TouchPoints

SEPTEMBER 8, 2020

Although the eTailer has two very distinct target customers — the fashion-forward Millennial and the style-conscious 40-to-50-year-old consumer — there are core behaviors that transcend these distinctions and, ultimately, guide Olivela’s experience strategies.

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Consumer Beauty and Health Fashion Fulfillment 130