Retail TouchPoints

JANUARY 11, 2024

Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. 14, with sessions covering AI’s role in inventory visibility and optimization, best practices for boosting last-mile capabilities. at the Marriott Marquis Times Square hotel.

ATS 242

ATS Wholesale Inventory Management Fashion 242

Inside Retail

APRIL 30, 2024

However, in an increasingly digital world, the brand recognised the need to evolve its retail experience to meet the demands of modern consumers. When we set about this project, it was to look at the way we connect with our customers. If we have nine team members in-store, each team member has their own iPhone. “If

Clienteling 147

Clienteling Checkout Customer Experience Inventory Management 147

Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4% The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations.

Payment Services 238

Payment Services Checkout Inventory Management Customer Experience 238

Retail Gazette

FEBRUARY 6, 2024

Advanced Supply Chain (ASC) polled 100 UK retailers, with 63% reporting a rise in the number of goods being returned during the last year, which they attribute largely to the squeeze on consumer finances. First and foremost, brands must provide consumers with what they want.

Customer Experience 52

Customer Experience Returns Inventory Management Point of Sale 52

Independent Retailer

JULY 29, 2022

RFID technology allows retailers to gain a greater view of their on-hand inventory with 93-99 percent inventory accuracy by scanning hundreds of items within seconds. Interactive fitting rooms increase consumer engagement by providing outfit and accessory suggestions, size availability, and color options. by Dean Frew.

Customer Experience 77

Customer Experience Shrinkage Checkout Inventory Management 77

Retail TouchPoints

JUNE 8, 2022

The retailer will test inventory management technology in a sixth store. In addition to supporting its employees during the current labor shortage, Vallarta will use the robots to gather real-time inventory data, an important capability as retail continues to grapple with supply chain challenges.

Inventory Management 247

Inventory Management Supermarket Store Operations Customer Experience 247

Inside Retail

MARCH 3, 2024

DHL Supply Chain is delighted to sponsor the category of Omnichannel Retailer of the Year for retailers in Australia and New Zealand – an accolade that recognises retailers at the forefront of excellence in customer experience. Sustainability is also a significant consideration.

Inventory Management 130

Inventory Management Customer Experience Returns Management 130

Retail TouchPoints

JUNE 26, 2023

Groundbreaking at the time, but now sorely outdated, UPCs are finally getting a facelift and moving into the 21st century thanks to the GS1 Sunrise 2027 initiative. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy. Who doesn’t want that?

Merchant Services 275

Merchant Services Inventory Management Grocer Customer Experience 275

Retail TouchPoints

JULY 12, 2023

Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Security Theft is, unfortunately, an unavoidable aspect of retail.

Payment Services 226

Payment Services Inventory Management Checkout Loss Prevention 226

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 308

Loss Prevention Planning Customer Experience Inventory Management 308

Inside Retail

FEBRUARY 18, 2024

Here is a glimpse at the top priorities of the leaders of some of the country’s biggest retailers in the year ahead. Angus McKay, CEO & managing director, 7-Eleven KPMG: What do you see as the greatest challenge to Australian retail in the year ahead? Retail has always needed to adapt to the evolving needs of consumers.

Customer Experience 263

Customer Experience Inventory Management Consumer Promotions 263

Inside Retail

FEBRUARY 25, 2024

AI has huge potential in the consumer and retail sector, with its ability to drive better business outcomes, including in customer experience, commercial effectiveness, operational efficiency, and cost optimisation. So, while many in leadership are keen, there isn’t much impetus to adopt the technology yet.

Inventory Management 246

Inventory Management Management Consumer Planning 246

365 Retail

NOVEMBER 28, 2022

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. Ghalia BOUSTANI, PhD.

Customer Experience 98

Customer Experience Management Payment Services Clienteling 98

Retail Gazette

FEBRUARY 22, 2024

Artificial Intelligence (AI) is revolutionising the retail industry, fundamentally changing how businesses operate and interact with customers. With the integration of AI-powered technologies, retailers can enhance customer experiences, optimise operations and drive revenue growth.

Inventory Management 122

Inventory Management Checkout Inventory Turnover Promotions 122

Inside Retail

FEBRUARY 8, 2024

per cent at the end of FY23. It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. The report revealed that online sales were $390.1

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Retail TouchPoints

JUNE 13, 2023

We have a wealth of data at our disposal, from customer behavior and preferences to supply chain and inventory details. RTP: What key consumer behaviors are you aiming to respond to as a brand? Unified commerce: Consumers today expect a seamless shopping experience across channels.

Customer Experience 236

Customer Experience Inventory Management Marketing Consumer 236

Retail TouchPoints

MARCH 15, 2024

While customers come to browse the physical shelf, your digital shelf goes to the customer. It can constantly and immediately change the way it is arranged to beat other shelves at capturing the customer’s attention. It may even improve customer experience by providing opportunities to buy items at a lower cost.

Inventory Management 246

Inventory Management Telecommunications Location Marketing 246

Retail TouchPoints

FEBRUARY 24, 2022

Fabric’s funding to date now totals $293 million and puts fabric at a $1.5 Headless is widely seen as a more agile ecommerce foundation, allowing businesses to respond quickly to changing consumer demand and technological innovations. billion valuation. trillion by 2027. You can be on Shopify and use our PIM.”.

ATS 260

ATS Inventory Management Management Returns 260

Retail TouchPoints

MAY 3, 2023

The retail industry is undergoing an unprecedented wave of change as global issues have affected retailer supply chains, the labor market and consumer behaviors. Sustainability has come to the fore as consumers become more conscious of how their purchases are impacting their local communities and the environment.

Visual Merchandising 266

Visual Merchandising Consumer Inventory Management Customer Experience 266

Retail TouchPoints

JANUARY 30, 2023

As such, the store itself features a “completely reimagined” layout and inventory management system developed to enable “accurate and affordable grocery pickup in minutes.” Consumers purchase groceries through the Addie’s app or website and then choose a pickup window. of all U.S. ”

Grocer 312

Grocer Planning Supermarket Inventory Management 312

Retail TouchPoints

JANUARY 3, 2024

Sticking with this outdated approach can lead to higher environmental impacts, unnecessary financial losses and dwindling customer trust. It might involve a time-consuming trip across town, navigating traffic and juggling work or family schedules. At the heart of this strategy is the analysis of customer return patterns.

Returns 270

Returns Drop-Shipping Customer Experience Customer Retention 270

Retail TouchPoints

FEBRUARY 6, 2023

Key areas of focus will include driving profitable consumer traffic, enhancing inventory management, further advancing digital growth and evolving the value delivery model. Keith Melker Melker’s most recent position was CEO of Wehner Multifamily, a Texas-based property management company.

Inventory Management 257

Inventory Management Management Consumer Customer Experience 257

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 264

Store Operations Shipping Fulfillment Store Layout 264

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 140

Consumer Payment Services Fulfillment Advertising 140

Retail TouchPoints

NOVEMBER 8, 2022

Returns can be an excellent opportunity to sell something new to a known customer. But the truth is that we live in an increasingly “instant gratification hustle culture,” where consumers know precisely what they want and have high expectations. Use Tech to Augment the Customer Experience. Be Responsible and Transparent.

Returns 296

Returns Markdowns Inventory Management Customer Experience 296

Retail Focus

MARCH 6, 2024

Expert Manager at Univers Retail | Published author | Visiting lecturer. To address these issues, luxury brands are seeking innovative solutions, with blockchain technology emerging as a promising tool to safeguard authenticity and enhance the customer experience. Ghalia BOUSTANI.

Inventory Management 147

Inventory Management Fashion Customer Experience Consumer 147

Retail TouchPoints

NOVEMBER 29, 2023

However, that doesn’t mean consumers don’t want to go to malls. In fact, more than 40% of adults reported visiting a mall within a two -week period in August, up from 35% at the beginning of June and 30% in the beginning of April, according to Coresight Research’s ongoing survey of 1,600 consumers. Who is the end user?

Shopping 258

Shopping Kiosk Consumer Fulfillment 258

Star Miconics

OCTOBER 6, 2023

This groundbreaking change allows licensed cannabis cultivators and retailers to connect directly with consumers in a market-style setting, creating a new avenue for cannabis sales. But what does it mean for your cannabis business regarding the necessary point-of-sale (POS) hardware for selling at farmers markets?

Payment Services 97

Payment Services Marketing ATS Checkout 97

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

Fulfillment 215

Fulfillment Dead-Stock Customer Experience Inventory Management 215

Retail TouchPoints

JUNE 25, 2021

Retailers have innovated at unparalleled speeds over the past year to meet customers’ needs. The pandemic has forced retailers to shift their focus away from maximizing foot traffic within brick-and-mortars to developing and implementing immersive digital experiences both in-store and digitally. 5G as an Efficiency Driver.

Inventory Management 131

Inventory Management Customer Experience Point of Sale Advertising 131

Retail TouchPoints

FEBRUARY 20, 2023

Actionable data can also help retailers with inventory management across all locations. If the customer needs more information or help, these systems are particularly good at alerting retail managers to know quickly that a customer service action is needed. distribution strategy.

Advertising 234

Advertising Sporting Goods Returns Inventory Management 234

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). However, there are other dynamics at play that will impact seasonal results.

Merchant Services 258

Merchant Services Payment Services Promotions Location 258

Retail TouchPoints

AUGUST 17, 2021

Over the last year or so we’ve seen retailers and ecommerce sellers adopting AI tools at a frenetic pace. From backend inventory optimization to identifying salesfloor hotspots to highly targeted marketing programs, we’re seeing an influx of great retailing practices, all being driven by AI. Practical Benefits of AI in Grocery.

Checkout 306

Checkout Payment Services Customer Experience Inventory Management 306

Inside Retail

MARCH 7, 2024

Birthday suit vice Against this backdrop, Australian fashion brand Nakedvice is on a mission to redefine accessible luxury with timeless designs that draw inspiration from vintage pieces and ‘90s nostalgia, aligning with emerging trends and consumer sentiments. The company services labels including Sportsgirl, Sussan and Seed Heritage.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

Supply Chain Management 247

Supply Chain Management Fulfillment Shipping Inventory Management 247

Retail TouchPoints

JANUARY 13, 2023

The big question for brands and retailers is how to increase revenues and efficiency, decrease expenses and make every customer count. Introduce buyers to the right product at the right time. In periods of soaring inflation, consumers look to buy products they truly need. Personalize the customer experience for added loyalty.

Returns 274

Returns Consumer Inventory Management Customer Experience 274

Retail TouchPoints

JULY 20, 2022

While consumer expectations have continuously shaped retailers’ strategies, tech choices and best practices, COVID-19 accelerated this rate of change. Finally, “innovative” capabilities would incorporate personalization or tailored results based on consumer context and past behaviors. The result?

Consumer 261

Consumer Customer Experience Inventory Management Shopping 261