Inside Retail

JUNE 29, 2023

Many brands are getting so caught up with trends like AI or the latest social media platform, they’re overlooking the importance of the customer experience, contends an expert in experiential retail. He quotes Amazon founder Jeff Bezos who describes Amazon not as a retail company but as a customer experience company. “I

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Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Customer Experience 264

Customer Experience Inventory Management Fulfillment Inventory Turnover 264

Retail TouchPoints

AUGUST 1, 2022

trillion in 2025, and this growth means that AR experiences will “have the potential to change the social commerce game for brands targeting tech-savvy consumer demographics,” according to a recent TIME report. Experiential Effects: Give Your Customers a Gift. What does that mean?

Customer Experience 317

Customer Experience Social Commerce Advertising Shopping 317

Inside Retail

MARCH 5, 2024

With its innovative Smart Parcel Lockers, Smartech offers a comprehensive solution that not only resolves return hassles but also enhances the overall customer experience. Ank Sobti, e-commerce director at Smartech, underscores the significance of elevating customer experience in today’s fiercely competitive retail landscape.

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Retail TouchPoints

JANUARY 19, 2022

Brands have always focused on personal touches and customization for consumers, yet a recent eMarketer report found growing concerns around data privacy, with nearly nine out of 10 consumers saying it’s important to them. This has led to extreme distrust, fear and even anger.

Customer Experience 336

Customer Experience Consumer Accounting ATS 336

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. More than one-third of consumers now shop online each week, up from 28% pre-pandemic.

Customer Experience 323

Customer Experience Checkout Consumer Marketing 323

Inside Retail

NOVEMBER 8, 2023

In a landscape saturated with marketing messages vying for consumer attention, personalisation has emerged as a beacon guiding brands to foster deeper connections with their audience. Approach every shopper in the most seamless, meaningful way along the path to purchase: at the right time, with the right message, on their preferred channel.

Customer Experience 147

Customer Experience Marketing Consumer Shopping 147

Inside Retail

MAY 7, 2023

In a world where customers are bombarded with information as brands try to get more exposure, data silos continue to stand in the way of good customer experiences, according to Emarsys’ APAC VP of Revenue, Kristyn Wallace. “When I walk into a store, I want an extension of my online experience.

Customer Experience 246

Customer Experience Planning ATS Consumer 246

Retail TouchPoints

DECEMBER 15, 2021

Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that metrics alone improve customer experiences and loyalty. Too many organizations are content with merely managing their experiences and setting better metrics as their only North Star.

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Customer Experience Accounting Advertising Promotions 306

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

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Customer Experience Fulfillment Customer Retention Shipping 312

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

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Consumer ATS Location Apparel 264

Inside Retail

DECEMBER 11, 2023

The 2024 prediction was somewhat bearish given that the National Australia Bank reported the actual sales for the four-day Black Friday and Cyber Monday shopping event were estimated at $7.1 Short-term gain for long-term pain?

Customer Experience 147

Customer Experience Promotions Returns Shopping 147

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. And consumers can feel it.

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Customer Experience Customer Retention Payment Services Advertising 221

Inside Retail

NOVEMBER 29, 2023

In a climate where consumers are wanting more bespoke retail experiences on and offline, businesses are leveraging generative artificial intelligence (AI) to provide this in a way that is both economical and sustainable. Mys Tyler’s recently launched AI stylist is one such example.

Customer Experience 130

Customer Experience Fashion Returns Shipping 130

Retail TouchPoints

JULY 11, 2022

If we were to sum up what brands need to know about Gen Z customer experiences preferences (and employee experience preferences) in a few words, it would go something like this: they’re different. Tip #1: Seamless and efficient experiences are a must. Revolutionary even. Tip #4: Strong brand values are make-or-break.

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Customer Experience Consumer Planning ATS 306

Retail TouchPoints

SEPTEMBER 7, 2022

Humans need other people to feel human — the importance of connection at that fundamental level simply cannot be overstated. Brands, in their never-ending quest for relevance, must dive deep into human experiences, connecting with consumers at an emotional level. What can you show, tell and teach the consumer?

Customer Experience 289

Customer Experience Consumer Shopping ATS 289

Retail Focus

NOVEMBER 28, 2022

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. Ghalia BOUSTANI, PhD.

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Customer Experience Management Payment Services Clienteling 246

Inside Retail

JUNE 8, 2021

“We had to operate on overdrive,” Michelle Yanez-Olivares, Accent Group’s head of customer experience (CX), told Inside Retail. To help the CX team keep up with this increased demand, the company has opened a new CX hub at its head office in Melbourne. The rise of virtual selling.

Customer Experience 246

Customer Experience Fulfillment Returns Shipping 246

Retail Focus

JANUARY 8, 2024

Due to the immense benefits of online retail in customer reach, cost-effectiveness, and service efficiency, multiple industries have shifted to e-commerce to revolutionise business operations. Vintage and sustainable selections Lastly, another online retailer meeting the demands of eco-conscious consumers is Peep Eyewear.

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Customer Experience Fashion Location Returns 130

Inside Retail

JANUARY 4, 2024

Today’s consumers are craving a truly unique shopping experience. We are only at the beginning, and as brands begin to scale their AI utilisation, its full spectrum of benefits for consumers and retailers alike will be uncovered. But first, let’s look at the bigger picture.

Consumer 266

Consumer Customer Experience Department Stores Shopping 266

Retail TouchPoints

MARCH 25, 2024

Beginning in April, the retailer will offer a free battery recycling box (while supplies last), in which consumers can collect batteries at home and return them to Staples for free recycling. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

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ATS Returns Consumer Location 298

Retail TouchPoints

MARCH 3, 2023

Source: McKinsey However, personalization is no longer limited to targeted offers in the current landscape; it now covers the entire customer journey. Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. Value added services have their own charm.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Inside Retail

JANUARY 4, 2022

A digitised era for Australian bricks-and-mortar retailers is here, and it’s transforming the customer experience by sending receipts directly to their bank app. Smart Receipts allow you to offer that same level of service, making more customers your best customers. Find out more at www.slyp.com.au

Customer Experience 279

Customer Experience Payment Services Returns Consumer 279

Retail TouchPoints

MARCH 12, 2024

The future consumer is a #mood. By now, it’s a given that consumers expect personalized brand interactions and offerings, but it’s not just functional benefits they’re after. The most successful brands will connect emotionally to their customer base – and give them space and permission to experience a whole spectrum of feelings.

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Consumer Beauty and Health Advertising Shopping 263

Retail TouchPoints

OCTOBER 18, 2022

Detailed customer behavioral segmentation capabilities can allow for differentiation by store entrance, whether customers passed by/shopped/engaged with specific elements, if/where/how long they interacted with associates and more. He is a multifaceted executive leader with 15 years of experience in marketing, sales, and creative.

Customer Experience 311

Customer Experience Location Apparel Shopping 311

Inside Retail

NOVEMBER 29, 2022

Customer experience (CX) has long been a strategic focus for business-to-consumer (B2C) retailers who understand its role as a key driver of customer acquisition, conversion, and retention. Despite this understanding, many retailers still under-invest in their B2B customer experience.

Customer Experience 130

Customer Experience Payment Services Accounting Target Market 130

Inside Retail

OCTOBER 4, 2023

Earlier this year, Foot Locker unveiled a plan to drive long-term growth in the business by investing in new store formats and technology, right-sizing its retail footprint, embracing sneaker culture and deepening its relationship with customers. or ‘How should I approach the technical maintenance of [something]?’,

Customer Experience 130

Customer Experience Returns Inventory Management Planning 130

Retail TouchPoints

NOVEMBER 3, 2022

The revamped stores will feature a new layout designed to support one-on-one customer experiences. At the new locations customers can walk in or make an appointment, and use the services of an expertly trained stylist and in-house alterations artisan. West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn.

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Customer Experience Clienteling Boutique Accessories 274

Inside Retail

AUGUST 14, 2023

Price and value are at the forefront of everyone’s minds. But in a race to the bottom are we creating a battlefield that will only encourage consumers to shop around and switch? Existing customers tend to spend nearly a third more too. Customer experience is driven by your people’s experience.

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. In response to this unpredictable economic landscape, consumers have recalibrated their shopping habits, demanding businesses to exhibit a newfound agility and innovation.

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Consumer Payment Services Supply Chain Management Store Layout 246

Retail TouchPoints

AUGUST 4, 2022

While many holiday shoppers favor online experiences to avoid waiting in endless checkout lines or battling over parking spaces, many now face competition from a new challenger: automated bad bots. The bot operators then resell the goods at a higher margin to make a profit. A Roadmap to a Bad Bot-Free Holiday Shopping Experience.

Customer Experience 278

Customer Experience Management Checkout Shopping 278

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. consumers of all ages, races and genders, as well as an assessment of digital retail strategies across various product categories.

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Consumer Shopping Shipping Returns 264

Retail TouchPoints

MAY 3, 2023

How can companies deliver personalized ads at scale, search for new customers and conquer new markets, launch effective marketing campaigns and optimize products and brand experience? In short, how can businesses connect with their customers? Still, many questions remain. trillion in value.

Customer Experience 276

Customer Experience Target Market Marketing Management 276

Inside Retail

APRIL 29, 2023

The acceptance of cash has started to trend upwards again, but payment technology is helping businesses to deliver consistently better experiences, so what does the future hold? Cashless transactions grew significantly at the start of Covid-19 but, over the past year or so, cash acceptance has rebounded slightly.

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Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

SEPTEMBER 10, 2021

Building connections with consumers is one of retail’s most enduring challenges, and highly tactile brands faced extra difficulty when the pandemic limited traditional in-person efforts. The word that comes to mind when we talk internally about customer experience and the customer journey is fluidity,” said Lande-Shannon.

Customer Experience 276

Customer Experience Consumer Planning ATS 276

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

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Consumer Checkout Kiosk Payment Services 240

Inside Retail

DECEMBER 3, 2023

Euromonitor International, a global market research company, recently unveiled its report on the top global consumer trends, which delves deep into the dynamics shaping consumers’ values and shopping motivations, shedding light on the profound influence of artificial intelligence (AI), sustainability initiatives, and socio-economic factors.

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Consumer ATS Marketing Fulfillment 130