Retail TouchPoints

APRIL 23, 2024

They were created in Levi’s Eureka Innovation Lab by a team led by Carmen Deng, a veteran apparel technician who has been with the company for nearly 11 years. While an average pair of 501’s uses approximately 1.5 yards of denim and weighs about two pounds, these Paul Bunyan-esque pants use 15 yards of denim and weigh nearly 20 pounds.

Apparel 177

Apparel Retail Marketing Consumer Visual Merchandising 177

Retail TouchPoints

MAY 2, 2023

The Container Store has debuted its Closet Clean Out resale program for apparel and accessories, powered by the ThredUp Resale-as-a-Service solution. Additionally, footwear and apparel retailer Sam Edelman has launched its ReLove resale initiative with support from the Archive platform.

Payment Services 236

Payment Services Apparel Shipping Accessories 236

Inside Retail

NOVEMBER 16, 2023

Puma appoints Daniel Pustina to head its Oceania business By Celene Ignacio Sports apparel retailer Puma has appointed Daniel Pustina as the GM of its Oceania business, effective January 2 next year. In his new role, Lotti will oversee all aspects of Nike’s design, from footwear and apparel to brand and retail concepts.

Department Stores 130

Department Stores Net Profit Wholesale Fashion 130

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. The Market by Macy’s location in South Lake, Texas, a community outside of Dallas, deliberately shies away from a big-brand store model.

Consumer 240

Consumer ATS Location Apparel 240

Retail TouchPoints

JANUARY 12, 2024

Expanding Just Walk Out Capabilities Amazon has been enhancing the Just Walk Out technology in recent months: in September 2023 , Amazon incorporated RFID tag technology to allow customers at two Seattle sports venues to purchase RFID-tagged apparel.

Payment Services 226

Payment Services Accounting Checkout Apparel 226

Retail TouchPoints

JULY 17, 2023

The power of omnichannel retailing is well documented: even primarily DTC companies are realizing that they can benefit from flagship stores to enable brand discovery and build loyalty among customers in high-profile cities. We both understood the mission of the brand, the mission of the store and the design and aesthetic of it.

Location 171

Location Visual Merchandising Store Operations Wholesale 171

Retail TouchPoints

NOVEMBER 20, 2023

Matt Kawadler: I’ve been involved in building DTC brands for about 10 years, and what they’re missing is that whole channel of offline revenue, which ends up being 35% of apparel purchases. We need to service those customers where they are, so moving into brick-and-mortar makes a lot of sense.

Apparel 175

Apparel Marketing Returns Advertising 175

Inside Retail

NOVEMBER 27, 2023

From AI-powered inventory systems to smart carts that personalise in-store shopping, the technological innovations are not only reshaping how retailers operate but also how they interact and engage with their customers. Here, we delve deeper into some of the key technologies already steering this change.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Planning 251

Planning Wholesale Customer Experience Store Operations 251

Retail TouchPoints

DECEMBER 25, 2023

Multinational athletic apparel retailer Lululemon recently announced its net revenue increased 20% (on a constant dollar basis) to $2.2 Comparable store sales increased 9%, and the company’s gross margin increased to 58.8%. Helping customers leave the store with everything they need is a key way to enhance the customer experience.

Customer Experience 217

Customer Experience Dead-Stock Store Layout Point of Sale 217

Retail TouchPoints

FEBRUARY 16, 2024

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years.

ATS 190

ATS Accessories Apparel Fashion 190

Retail TouchPoints

SEPTEMBER 3, 2020

Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits. Normally, apparel returns are roughly 7.5%

Returns 323

Returns Merchant Services Department Stores Shipping 323

Retail TouchPoints

MAY 21, 2021

People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”. Anderson expects supply chains to remain a key friction point for retail in the foreseeable future, and the data expertise that drives a great omnichannelm experience can also smooth bumps in inventory and sourcing.

Apparel 226

Apparel Returns Department Stores Fulfillment 226

Retail TouchPoints

JULY 21, 2020

“Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

AUGUST 8, 2023

The store itself also features a number of vehicles as well as a wide range of lifestyle products and merchandise, including a unique collection of Porsche Design apparel, luggage, eyewear and accessories.

Boutique 199

Boutique Accessories Apparel Fashion 199

Retail TouchPoints

FEBRUARY 7, 2024

Sourcing Solutions International is a one-of-a-kind supplier that manufactures both hangers and packaging for the apparel/retail industry. He began his career in the industry right after receiving his business degree from Seton Hall University in 2014.

Consumer 226

Consumer Apparel Visual Merchandising Store Operations 226

Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

Accessories 285

Accessories Apparel Fashion Returns 285

Retail TouchPoints

MARCH 1, 2024

Retargeting existing customers to boost conversions has always been a strong tactic for retailers, and it’s likely to become even more important as third-party cookies deprecate and more stringent privacy regulations go into effect.

Department Stores 204

Department Stores Wholesale Finance Apparel 204

Retail TouchPoints

MARCH 5, 2024

Additionally, Target plans to launch and expand several of its private label owned brands , including: Dealworthy , a new brand designed to provide value on nearly 400 everyday basics across apparel, beauty, electronics and home, starting at price points under $1 and with most items under $10 ; A relaunch of the Up&Up essentials brand with new (..)

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

OCTOBER 29, 2020

Each of the stores will include embedded product and technology teams that will prototype, test and iterate solutions in real time, to scale what works and scrap what doesn’t. That’s where our new test stores come in. in a statement.

Fulfillment 181

Fulfillment Shopping Checkout Apparel 181

Retail TouchPoints

AUGUST 13, 2020

No information was available on the locations of the 125 “saved” stores. Brooks Brothers declared bankruptcy earlier in July , pummeled by both COVID-19 and changes in consumer purchasing patterns for apparel.

Apparel 253

Apparel Location Consumer Store Operations 253

Retail TouchPoints

AUGUST 23, 2023

Canada Goose’s Toronto store gives shoppers an idea of what it might be like to visit Antarctica by inviting shoppers to travel through a virtual snowstorm, a cold room that reaches -12°C (about 10°F), and a virtual mountain pass via an interactive floor that simulates ice cracking underfoot.

Drop-Shipping 185

Drop-Shipping Visual Merchandising Consumer Apparel 185

Retail TouchPoints

NOVEMBER 17, 2022

Guided selling is an interactive method for helping customers quickly identify the product that is right for them. In industries like apparel or electronics, where specific sizes, brands and types make all the difference, having a tool to reduce the research time required by the customer makes for a more seamless customer experience.

Customer Experience 266

Customer Experience Shopping Apparel Store Operations 266

Retail TouchPoints

JULY 25, 2022

“If you can go to a store and pick up your own goods, that’s a big marketing pitch.”. We did a survey of buyers of luxury brands in beauty and intimate apparel, asking why they preferred store pickups rather than home deliveries,” said Gomide de Faria. “We Improving Store Operations Efficiency.

Fulfillment 182

Fulfillment Promotions Shipping Store Operations 182

Retail TouchPoints

NOVEMBER 3, 2023

It’s a common marketer’s dilemma: how do you expand your brand’s appeal beyond its core customers?

Advertising 249

Advertising Apparel Marketing Promotions 249

Retail TouchPoints

AUGUST 10, 2020

Walmart, however, is not taking in-store returns for apparel, cleaning supplies, health and beauty or pharmacy purchases, although customers can ship products back using the Walmart app or web site. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on.

Returns 240

Returns Beauty and Health Shipping Customer Experience 240

Retail TouchPoints

DECEMBER 7, 2020

The store is laid out in distinct sections for custom, rental and retail sales, and includes new fixture systems and co-creation tables for customers to work with expert stylists. A new “Vault,” highly visible on the store floor, holds additional inventory while giving consumers transparency into store operations.

Customer Experience 296

Customer Experience Location Consumer Apparel 296

Retail TouchPoints

AUGUST 7, 2020

His experience includes strategic planning and analysis, direction of store finance and store operations, store systems integration and project management, store sales and management, training design and merchandising.

Store Operations 256

Store Operations Consumer Finance Apparel 256

Retail TouchPoints

AUGUST 14, 2020

While SPARC committed to keeping a minimum of 125 Brooks Brothers stores open as part of its purchase, the company did not disclose how many of the approximately 175 Lucky Brand locations it will continue to operate. The company “will negotiate with landlords to keep ‘key stores’ open in North America,” according to CNBC.

Payment Services 264

Payment Services Wholesale Apparel Returns 264

Retail TouchPoints

JULY 6, 2020

For more and more brands, data analysis drives the customer experience, and BEA winners exemplified that trend. stores, although the brand is sold widely by other retailers. “We Wedding Apparel Presents A Unique E-Commerce Challenge. Anomalie is an exclusively digital retailer selling custom-made wedding gowns.

Boutique 266

Boutique Customer Experience Location Accessories 266

Retail TouchPoints

JULY 16, 2020

No part of the retail industry will be able to reopen as though nothing has changed, but stores where trying items on has been part of the shopper journey will be among the hardest hit — and these are often places where curbside pickup is a less appealing option. Not all apparel retailers will be affected equally, however.

Returns 236

Returns Apparel Store Layout Specialty Retailers 236

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 214

Returns Drop-Shipping ATS Shipping 214

Retail TouchPoints

JULY 8, 2020

Iconic apparel retailer Brooks Brothers has joined the ranks of retailers whose struggling businesses were tipped into Chapter 11 bankruptcy by the pandemic. From a customer experience perspective, being able to provide complete visibility both online and in-store to all that inventory was a big win for us,” he said.

Clienteling 174

Clienteling Fulfillment Apparel Location 174

Retail TouchPoints

JUNE 9, 2023

Maxx and stores like it also rely on creating a “treasure hunt” atmosphere that encourages customers to shop there more often. But it sounds like that’s a more appealing strategy when you’re talking about apparel and accessories versus things you need for your home. Verdi: It’s true.

ATS 228

ATS Advertising Promotions Consumer 228

Retail TouchPoints

DECEMBER 31, 2021

Kotlyar predicted that remote consultations with associates will expand beyond apparel into the electronics and home furnishings verticals. FaceTime and texting are becoming the way that retail employees will provide customer service to customers,” she noted.

Home Furnishings 284

Home Furnishings Shipping Fulfillment Consumer 284

Retail TouchPoints

SEPTEMBER 21, 2020

Last year, the supermarket chain launched Joe Fresh at H y -Vee shops in select locations, as well as online, to offer branded apparel and accessories for women, men, children and babies. is an employee-owned corporation that operates more than 260 locations in eight Midwestern states. Hy-Vee, Inc.

Supermarket 158

Supermarket Shopping Accessories Apparel 158

Retail TouchPoints

DECEMBER 21, 2020

Through the 5 pm Christmas Eve deadline, shoppers can place online orders for store pickup and receive same-day deliveries at their homes via Shipt. Target is offering a wide range of items, including 2020’s most popular gifts as well as groceries, apparel, cleaning supplies and other essentials.

Sporting Goods 154

Sporting Goods Apparel Shopping ATS 154