Apparel Customer Experience Store Layout Store Operations 
Retail TouchPoints
SEPTEMBER 19, 2023
With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.
Retail TouchPoints
DECEMBER 25, 2023
Multinational athletic apparel retailer Lululemon recently announced its net revenue increased 20% (on a constant dollar basis) to $2.2 Comparable store sales increased 9%, and the company’s gross margin increased to 58.8%. Helping customers leave the store with everything they need is a key way to enhance the customer experience.
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Inside Retail
NOVEMBER 27, 2023
From AI-powered inventory systems to smart carts that personalise in-store shopping, the technological innovations are not only reshaping how retailers operate but also how they interact and engage with their customers. Here, we delve deeper into some of the key technologies already steering this change.
Retail TouchPoints
JULY 16, 2020
No part of the retail industry will be able to reopen as though nothing has changed, but stores where trying items on has been part of the shopper journey will be among the hardest hit — and these are often places where curbside pickup is a less appealing option. Not all apparel retailers will be affected equally, however.
Retail TouchPoints
JANUARY 25, 2023
One major phone and computer manufacturer delivers perhaps the best example of this type of showroom experience, with experts on hand to guide customers through purchases and tech issues. Trying out new products and discovering new ways to use familiar ones can help customers build loyalty to a brand.
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