Retail TouchPoints

FEBRUARY 7, 2024

The retail landscape is evolving, driven by shifting consumer preferences and an increasing awareness of the environmental impact of traditional business practices. The Role of Hangers in Retail Displays The retail industry thrives on the art of presentation, with each detail meticulously arranged to entice and engage the consumer.

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Consumer Apparel Visual Merchandising Store Operations 234

Retail TouchPoints

APRIL 23, 2024

“We wanted to create a symbol that would increase consideration for Levi’s stores,” said Danny Rosenberg, Director of U.S. We’re eager to see consumers get joy from interacting with them, snap their pictures, and welcome them to our beautiful stores while getting them fitted in their perfect denim-on-denim outfit.”

Apparel 182

Apparel Retail Marketing Consumer Visual Merchandising 182

Retail TouchPoints

MAY 13, 2024

Seeking a middle ground on support for LGBTQ+ causes as Pride Month approaches, Target will offer Pride-themed adult apparel and home goods in “select stores, based on historical performance,” with the full collection available online.

Apparel 220

Apparel Planning Store Operations Customer Experience 220

Inside Retail

NOVEMBER 16, 2023

Puma appoints Daniel Pustina to head its Oceania business By Celene Ignacio Sports apparel retailer Puma has appointed Daniel Pustina as the GM of its Oceania business, effective January 2 next year. In his new role, Lotti will oversee all aspects of Nike’s design, from footwear and apparel to brand and retail concepts.

Department Stores 130

Department Stores Net Profit Wholesale Fashion 130

Retail TouchPoints

JULY 17, 2023

The power of omnichannel retailing is well documented: even primarily DTC companies are realizing that they can benefit from flagship stores to enable brand discovery and build loyalty among customers in high-profile cities. worked quickly to get the store up and running. We’ve always wanted to test out a retail location.

Location 177

Location Visual Merchandising Store Operations Wholesale 177

Retail TouchPoints

MAY 2, 2023

The Container Store has debuted its Closet Clean Out resale program for apparel and accessories, powered by the ThredUp Resale-as-a-Service solution. Additionally, footwear and apparel retailer Sam Edelman has launched its ReLove resale initiative with support from the Archive platform.

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Payment Services Apparel Shipping Accessories 244

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Returns is just one example.” .

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Returns Merchant Services Department Stores Shipping 327

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Consumers expect a seamless interaction with a brand when and where they want it. Retailers need to make sure their in-store and online spaces can meet those demands.

Drop-Shipping 192

Drop-Shipping Visual Merchandising Consumer Apparel 192

Retail TouchPoints

MARCH 1, 2024

Retargeting existing customers to boost conversions has always been a strong tactic for retailers, and it’s likely to become even more important as third-party cookies deprecate and more stringent privacy regulations go into effect. That’s much more useful [data] than the first consumer.

Department Stores 209

Department Stores Wholesale Finance Apparel 209

Retail TouchPoints

JUNE 9, 2023

In many instances, declines occur because consumer shopping patterns shift over time. For example, malls were the hottest thing in retail for decades — until ecommerce behemoths like Amazon began eroding malls’ implicit promise of being the everything store (or stores). That’s a true private label and owned brand experience.

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ATS Advertising Promotions Consumer 236

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

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Planning Wholesale Customer Experience Store Operations 257

Retail TouchPoints

AUGUST 7, 2020

All of this work has resulted in the development of core practices, like social distancing and occupancy monitoring, to aid retailers and shopping center operations managers as they reopen, rebuild consumer confidence and look to answer the question on everyone’s mind — “When will consumer confidence return to normalcy?”.

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Store Operations Consumer Finance Apparel 259

Retail TouchPoints

AUGUST 8, 2023

The store itself also features a number of vehicles as well as a wide range of lifestyle products and merchandise, including a unique collection of Porsche Design apparel, luggage, eyewear and accessories. During their visit, customers will work with one representative from the beginning of their shopping journey through to delivery.

Boutique 208

Boutique Accessories Apparel Fashion 208

Retail TouchPoints

JULY 25, 2022

Several factors also contribute to the success of this BOPIS offering for Victoria’s Secret Chile, including low consumer trust levels regarding deliveries. “In We did a survey of buyers of luxury brands in beauty and intimate apparel, asking why they preferred store pickups rather than home deliveries,” said Gomide de Faria. “We

Fulfillment 189

Fulfillment Promotions Shipping Store Operations 189

Retail TouchPoints

AUGUST 13, 2020

No information was available on the locations of the 125 “saved” stores. Brooks Brothers declared bankruptcy earlier in July , pummeled by both COVID-19 and changes in consumer purchasing patterns for apparel.

Apparel 257

Apparel Location Consumer Store Operations 257

Retail TouchPoints

AUGUST 10, 2020

Many retailers suspended returns in the early weeks of the pandemic, but most seem to have reinstated them in forms modified for associate and consumer safety. Those supporting Walmart reinstating in-store returns called on the retail giant to use its supply chain expertise to develop processes that are safe for associates and customers.

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Returns Beauty and Health Shipping Customer Experience 247

Retail TouchPoints

JULY 21, 2020

Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers.

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

AUGUST 16, 2021

After all, consumers need to be able to bring back certain items. Consumers, for example, have started to adopt the ‘bracketing’ strategy. As ecommerce matures into adulthood, consumers are taking for granted the ability to return and exchange items at will. But the drivers behind returns have evolved. But don’t stop there.

Returns 336

Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

DECEMBER 31, 2021

In combination with changes in worker attitudes and consumer behavior, these shifts have weakened the industry’s long-standing low-wage model. Many of these changes are recent: “Ship-from-store wasn’t economically viable [as recently as] two years ago,” said Ritter.

Home Furnishings 291

Home Furnishings Shipping Fulfillment Consumer 291

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. That means brick-and-mortar is still going strong, and not just because consumers are eager to get out of the house again.

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Store Layout Sporting Goods Consumer Location 218

Retail TouchPoints

FEBRUARY 16, 2024

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years.

ATS 197

ATS Accessories Apparel Fashion 197

Retail TouchPoints

DECEMBER 7, 2020

The store is laid out in distinct sections for custom, rental and retail sales, and includes new fixture systems and co-creation tables for customers to work with expert stylists. A new “Vault,” highly visible on the store floor, holds additional inventory while giving consumers transparency into store operations.

Customer Experience 298

Customer Experience Location Consumer Apparel 298

Retail TouchPoints

MAY 21, 2021

These investments are representative of Target’s swift response to changing consumer behavior, which also helped the retailer succeed during the depths of the pandemic, according to Anderson. People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”.

Apparel 228

Apparel Returns Department Stores Fulfillment 228

Retail TouchPoints

DECEMBER 25, 2023

Multinational athletic apparel retailer Lululemon recently announced its net revenue increased 20% (on a constant dollar basis) to $2.2 Comparable store sales increased 9%, and the company’s gross margin increased to 58.8%. Helping customers leave the store with everything they need is a key way to enhance the customer experience.

Customer Experience 224

Customer Experience Dead-Stock Store Layout Point of Sale 224

Retail TouchPoints

NOVEMBER 3, 2023

It’s a common marketer’s dilemma: how do you expand your brand’s appeal beyond its core customers?

Advertising 256

Advertising Apparel Marketing Promotions 256

Retail TouchPoints

AUGUST 14, 2020

While SPARC committed to keeping a minimum of 125 Brooks Brothers stores open as part of its purchase, the company did not disclose how many of the approximately 175 Lucky Brand locations it will continue to operate. The company “will negotiate with landlords to keep ‘key stores’ open in North America,” according to CNBC.

Payment Services 264

Payment Services Wholesale Apparel Returns 264

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. Not all apparel retailers will be affected equally, however.

Returns 241

Returns Apparel Store Layout Specialty Retailers 241

Retail TouchPoints

JANUARY 5, 2022

“Whereas maybe five years ago a brand may have felt like it was taking a risk with [a new store concept], there are now all these different ways that retailers can predict the success of a store.” One such perk could be getting access to an exclusive part of the store.

Consumer 276

Consumer Shopping Apparel Marketing 276

Retail TouchPoints

JULY 6, 2020

For more and more brands, data analysis drives the customer experience, and BEA winners exemplified that trend. stores, although the brand is sold widely by other retailers. “We Wedding Apparel Presents A Unique E-Commerce Challenge. Anomalie is an exclusively digital retailer selling custom-made wedding gowns.

Boutique 274

Boutique Customer Experience Location Accessories 274

Retail TouchPoints

NOVEMBER 17, 2022

Beyond the transaction itself, guided selling provides brands with data that can lead to a deeper and more intuitive understanding of their consumers. Learning how customers respond to specific product recommendations enables brands to understand better what consumers are looking for and why.

Customer Experience 273

Customer Experience Shopping Apparel Store Operations 273

Retail TouchPoints

AUGUST 27, 2020

The adaptations consumers have made during the pandemic to work, learn, shop and socialize from their homes are projected to last well beyond the time when the coronavirus is just an unpleasant memory. Additionally, 56% of consumers said they’re buying more locally sourced products, and 84% of this group plan to continue doing this.

Consumer 225

Consumer Shopping Supermarket Apparel 225

Mass Relators

FEBRUARY 8, 2024

the world’s largest manufacturer and marketer of everyday basic apparel. She also previously worked at Monsanto Company in various roles of increasing responsibility, including senior vice president of global business operations. Burger is a high-energy, results-oriented CHRO with more than 25 years of demonstrated business experience.

Beauty and Health 52

Beauty and Health Customer Experience Wholesale Consumer 52

Retail TouchPoints

SEPTEMBER 21, 2020

Patagonia and Target, that had executed voter engagement programs during the 2018 election cycle with employees, consumers or both. Studies show that consumers are more loyal to brands that take a clear stance on issues they care about. Nordstrom stores and operations centers will remain open on Nov. Starting Sept.

Sporting Goods 257

Sporting Goods Department Stores Apparel Fulfillment 257

Retail TouchPoints

JULY 17, 2020

Additionally, the percentage of consumers willing to pay the same or more for private labels over name-brand products rose from 34%. I don’t want to say people were forced, but a lot of the time the only thing available was the private brand, and therefore many consumers tried one for the first time and were likely pleased.”.

Retail Trends 131

Retail Trends Apparel Fulfillment Merchant Services 131

Retail TouchPoints

DECEMBER 21, 2023

Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign of slowing in 2023. But negative press didn’t stop either app from drawing U.S.

Sporting Goods 285

Sporting Goods Advertising Consumer Apparel 285

Retail TouchPoints

MARCH 30, 2023

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series , Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. UK fashion retailer River Island found that convenience, value and customer service were its customers’ top priorities.

Point of Sale 271

Point of Sale Checkout Consumer Promotions 271

Retail TouchPoints

NOVEMBER 3, 2020

Retailers, particularly those in the apparel, footwear and soft goods verticals, have an opportunity to turn the lemons from COVID-19 into lemonade, according to Keith Jelinek and Richard Maicki, Managing Directors in the Performance Improvement Practice of Berkeley Research Group (BRG). Richard Maicki. Keith Jelinek.

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Drop-Shipping Merchant Services Fulfillment Shipping 183