Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. Once the pandemic hit, our wholesalers had to close their stores, and we had to rethink our entire email plan,” said Florin.

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Wholesale Accounting Marketing Outdoor 264

Inside Retail

MAY 20, 2025

The shops decor features custom-designed wallpaper and hand-embroidered tapestry, a Champagne bar and a train installation, a nod to the signature Camilla commitment to artisanal storytelling, attention to detail and unmistakable flair, Mansergh noted.

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Planning Boutique Apparel Wholesale 130

Retail TouchPoints

JUNE 3, 2024

Brand Manager, BÉIS Christina Sandore, Associate & Senior Architect, Bergmeyer Marcello Aldorasi, Director of Robotics & Automation, BJ’s Wholesale Club Cydnie Kalkhourst, Director of Retail Experience & Education, Canada Goose Kelly Johnson (Rodeck), Head of U.S.

Wholesale 312

Wholesale Space Planning Management Finance 312

Retail TouchPoints

DECEMBER 25, 2024

Retailers that have tried to prevent these behaviors have begun implementing strategies to account for frequent and fraudulent returns. Leybourne has significant experience in digital commerce and has a diverse background that includes marketing, customer service, sales and project management.

Returns 162

Returns Wholesale Management Shipping 162

Independent Retailer

NOVEMBER 15, 2024

This approach improves retail workflow management, streamlines operations, promotes accountability and helps avoid duplication or redundancy. This will improve the customer experience and increase sales. Wholesale Central is a leading B2B directory of wholesale suppliers and products.

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Management Wholesale Visual Merchandising Promotions 105

Retail TouchPoints

MARCH 11, 2021

The move is in line with similar shifts made by competitor Nike, which is ditching wholesale accounts and beefing up its digital and DTC business as well. For its part, Adidas expects that DTC will account for half of total net sales and generate more than 80% of targeted topline growth by 2025. billion ) over that same period.

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Planning Wholesale Sporting Goods Accounting 232

Retail TouchPoints

JUNE 23, 2025

Journeys , one of the largest footwear retailers in the country with over 1,000 stores in North America, has been one of the most important large wholesale accounts for footwear brands for decade. This article first appeared in our sister publication Shop Eat Surf Outdoor (SESO).

Apparel 147

Apparel Marketing Outdoor Wholesale 147

Retail TouchPoints

NOVEMBER 9, 2022

Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. BJ’s Wholesale Club selected DoorDash as its grocery delivery partner across 226 stores in March 2022.

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Fulfillment Wholesale Accounting Consumer 289

Retail TouchPoints

AUGUST 2, 2023

Focusing on the Fundamentals With the splashy, often short-sighted, tactics that used to work no longer bringing in results, DTC brands are being forced to go back to retail fundamentals — good products and a good customer experience. “ said David Spector, Co-founder and Chairman of ThirdLove.

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Wholesale Drop-Shipping Marketing Accounting 246

Retail TouchPoints

NOVEMBER 23, 2021

Ten years ago, brands had a fear of upsetting wholesale partnerships. However, even though DTC is easier than ever to activate and scale up, owning the customer relationship could be doomed from the start if the brand does not take careful and intentional steps with regard to data in their marketing approach.

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Wholesale Consumer Fulfillment Marketing 279

Retail TouchPoints

JANUARY 12, 2022

To account for this rapidly evolving environment, savvy convenience retailers have focused on closing the gap between what consumers expect and what retailers can deliver. Use this to your advantage by building a customer service-focused culture and delivering exceptional experiences during every encounter. Take the tech leap.

Payment Services 277

Payment Services Wholesale Inventory Management Consumer 277

Retail TouchPoints

FEBRUARY 5, 2024

Previously only available for Amazon’s first-party products and those of its retail vendors (which have a more traditional, wholesale-style relationship with the company), this represents a huge expansion given that FBA sellers account for the majority of the products sold on Amazon in both the U.S. and Canada.

Fulfillment 298

Fulfillment Drop-Shipping Shipping Customer Experience 298

Inside Retail

AUGUST 16, 2022

Online sales grew 44 per cent to $601 million with click-and-collect accounting for 55 per cent of online sales — surging 73 per cent to $332 million. The business says wholesale sales in this channel grew 95 per cent since its products were expanded to 200 outlets of BCF and Rebel stores. per cent to $3.55 per cent to $1.21

Supply Chain Management 246

Supply Chain Management Net Profit Wholesale Apparel 246

Retail TouchPoints

DECEMBER 16, 2020

Elliot presented the example of a global manufacturing retailer that, when suppliers, production environments, wholesalers and its own direct stores are all taken into account, operates in 160 countries, as well as through home improvement and big box retailers.

Location 279

Location Customer Experience Wholesale Accounting 279

Retail TouchPoints

AUGUST 6, 2024

Both Shein and Temu offer cheap Chinese wholesale goods, but they didn’t only win on competitive pricing. Their aggressive approaches to marketing and merchandising enabled them to capture a massive portion of the retail market, and their sales tactics encouraged rapid customer engagement.

Advertising 278

Advertising Fast Fashion Social Commerce Marketing 278

Retail TouchPoints

MAY 18, 2023

The brand previously relied on disparate tools and software to support distinct functions, and there was little connection between its core accounting software and additional data created by operations, marketing and other teams. Ulta launched Touchland in 1,300 stores in January 2020 — and its products sold out within two weeks.

Planning 278

Planning Accounting Wholesale Consumer 278

Inside Retail

JULY 22, 2024

Tim O’Rourke: Desigual has been available in Australia for more than a decade and is sold in a wide range of wholesale accounts. Growing our existing wholesale partners is the main goal and the genesis of the push for further brand presence in the market. How did you go about reaching a younger customer?

Clienteling 262

Clienteling Fashion Wholesale Marketing 262

Retail TouchPoints

APRIL 10, 2023

As an organization, we’ve grown through the wholesale side,” said Van Dijk. Now we have a lot more owned-and-operated stores, and when you build a system to target mostly wholesale, that’s a whole different level of transactions than if you have your own stores.

Jewelry 283

Jewelry Wholesale Consumer Point of Sale 283

Inside Retail

JUNE 4, 2024

But how can these brands optimise customer experience and delivery capabilities when they are based literally at the other end of the world? Australian fashion brands are gaining momentum in the UK and Europe, reflecting the growing diversity and dynamism of the global fashion industry.

Fashion 259

Fashion Payment Services Shipping Wholesale 259

Inside Retail

APRIL 3, 2024

Drawing on his family background in footwear, and his own experience in the industry, having started working in Chinese footwear manufacturing in 2011, he launched Alias Mae as a wholesale business. IR: You started as the customer service and wholesale manager, how have you witnessed the brand’s evolution in your time at the company?

Marketing 178

Marketing Wholesale Boutique Management 178

Inside Retail

MAY 20, 2025

Most are layering AI on top of outdated structures, fragmented processes, and unclear leadership accountability. I’ve worked with brands across retail, fashion and wholesale that were fundamentally AI-active but impact-poor. But their internal systems, brand storytelling, and customer experience werent aligned for scale.

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Returns Wholesale Accounting Fashion 130

Retail TouchPoints

DECEMBER 8, 2022

Before I knew it, I had three different accounts, three different shipping minimums and three boxes. Thoughtful Curation Creates Better Customer Experiences. The company opened its ecommerce site and first store location on the same day, and that hybrid customer experience acts as the brand’s North Star.

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Fulfillment Customer Experience Marketing Consumer 278

Retail TouchPoints

JULY 8, 2022

consumers use online marketplaces , and those marketplaces account for 42% of consumers’ total online shopping spend on average. business with the majority of our business still on Amazon, but diversified to many other marketplaces and expanding into wholesale as well.”. A whopping 92% of U.S. shoppers begin their product searches.

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Department Stores Wholesale Consumer Accounting 278

Retail TouchPoints

JULY 30, 2020

Retail, Wholesale and Distribution leader in an interview with Retail TouchPoints. Although brick-and-mortar stores will account for most back-to-school sales, the gap between physical and digital has narrowed significantly. Heightened competition inspiring hyperlocal, omnichannel advertising. Action Items For Retailers.

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Merchant Services Advertising Apparel Consumer 316

Retail TouchPoints

MARCH 1, 2024

We also get end-to-end accountability in the supply chain.” Natori also sells via wholesale channels, to luxury retailers such as Neiman Marcus and Bergdorf Goodman. We operate our own factory in the Philippines, but we don’t run it as a profit center, so if there’s something that’s important for a brand, we can do small quantities.

Department Stores 274

Department Stores Wholesale Finance Apparel 274

Inside Retail

FEBRUARY 11, 2024

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. We will be elevating our in-store customer journey, creating local community events and developing a genuine team of leaders,” Shaughnessy said.

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Planning Drop-Shipping Customer Experience Wholesale 264

Retail TouchPoints

OCTOBER 14, 2021

They] are committed to making a wholesale shift to adapt everything they do — insight, data, engagement, responsiveness.”. This is all part of an ongoing digital transformation in the retail industry that is enhancing capabilities and improving the customer experience. It is not about rushing; it is about being ready.”.

Marketing 299

Marketing Promotions Consumer Customer Experience 299

Retail TouchPoints

AUGUST 25, 2023

Customers today know what they want as their decision-making happens online, but more than 85% of purchases are still predominantly made through wholesalers like Target, Walmart and more. As D2C evolved so did consumers, as many sought various ways to shop for their favorite brands other than solely through vertical sites.

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Consumer Wholesale Marketing Returns 246

Inside Retail

NOVEMBER 21, 2022

“For example, after each order we ask the customers for their feedback on WhatsApp, so we can keep improving both on the recipes and our service,” he noted. Customers in Hong Kong are very demanding and they have very high standards both in terms of product quality and service. The marketplace.

Payment Services 246

Payment Services Wholesale Shipping Accounting 246

Retail TouchPoints

APRIL 5, 2022

According to the NRF , the total rate of returns in 2021 was just over 16% — up 6 percentage points from 2020 — and the online portion accounted for almost 21% , or about $218 billion. Fewer returns also may drive cost savings that can help fund AR experiences and other CSR initiatives. Digital Pure Play.

Merchant Services 272

Merchant Services Beauty and Health Returns Consumer 272

365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. Retailers need to be one step ahead of their customers, recommending actions, suggested products and services at the point they are needed. Visibility end-to-end.

Customer Experience 59

Customer Experience Payment Services Fulfillment Shipping 59

Inside Retail

MAY 19, 2021

If you’re a global business, there are global customers – and those global customers don’t pay in Australian dollars.” – Peter Park. For Deliciou, a great customer experience means that customers are not charged unnecessary foreign transaction fees. The purchase experience must be seamless. Think cashflow.

Payment Services 130

Payment Services Accounting Wholesale Finance 130

Inside Retail

APRIL 11, 2021

An insights tool from CommBank is helping businesses learn more about their customers to improve overall customer experiences. For more than 30 years, Greenhalgh has worked in customer-facing businesses, one of which ranked among Australia’s biggest wholesale exporters of meat. We don’t have money to throw away.

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Advertising Customer Retention Accounting Wholesale 130

Inside Retail

MARCH 26, 2024

Electric shock to profits The popularity of electric bikes and scooters has been a key driver of revenue for the business recently, with electric bikes accounting for 99 Bike’s biggest growth category. “We Tailored customer-centric omnichannel approach With a paid membership program, Club 99, that boasts over 1.6

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Returns Planning Specialty Retailers Customer Experience 130

Inside Retail

AUGUST 15, 2023

Studd says the certificate – which keeps Market Lane accountable to the highest social and environmental standards, and provides the business with a verifiable framework to measure its impact – helps it “cut through the noise” and avoid claims of greenwashing. For its retail stores, Padre Coffee invests in cutting-edge equipment.

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Wholesale Marketing Location Shopping 130

Retail Minded

SEPTEMBER 26, 2022

Equally, brands that provide next/same-day deliveries, or practical alternatives such as click-and-collect, buy online pickup in store (BOPIS), curbside collection and buy online return in store (BORIS) tend to attract more customers and establish longer-term bonds of loyalty and repeat purchases. Examples of D2C Success .

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Consumer Fulfillment Wholesale Apparel 98

Inside Retail

OCTOBER 18, 2022

At the same time, I was involved with the team that launched The Iconic, back around 2010, when Zara and Uniqlo and stuff first entered the Australian market and were kind of destroying the wholesale retail department store model. We have annual conferences developing our people, and it all flows through to create a great customer experience.

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Marketing Department Stores Wholesale Accounting 240