Retail TouchPoints

JANUARY 3, 2023

Specifically, bot operators continue to siphon retailer profits with increasingly sophisticated automated threats — including account takeover, web and API scraping and more. According to the 2022 State of Bot Mitigation Report , nearly 70% of companies using anti-bot solutions lost revenue to bot-driven account fraud.

Merchant Services 303

Merchant Services Payment Services Accounting Checkout 303

Retail TouchPoints

NOVEMBER 10, 2022

We know that brand loyalty is about having a shopping experience that you’re familiar and comfortable with, and that’s a really important part of what our clients are looking for. Specifically for Beauty Insider, we do that with three pillars: savings, samples and experiences.

Consumer 231

Consumer Drop-Shipping Customer Experience Accounting 231

Retail TouchPoints

JULY 24, 2023

Some people check their email accounts hourly while others always have thousands of unread emails in their inbox. With so many unique approaches to connectivity, retailers often struggle with effectively reaching their customers. consumers have at least one email account, with the average addresses per person totaling 2.5.

Marketing 236

Marketing Retail Marketing Advertising Promotions 236

Retail TouchPoints

AUGUST 15, 2022

From signup to login to account changes and reviews, retailers face waves of opportunities to create a digital relationship with a customer. So how do we keep from alienating good customers while still filtering out bad actors taking aim from every angle — including false reviews, fake accounts and more?

Merchant Services 253

Merchant Services Payment Services Accounting Customer Experience 253

Inside Retail

AUGUST 1, 2023

But it’s not just the retail behemoths that can save money and even improve customer experience with a back-end review. Start with analytics If customers are both transacting and spending less, it’s important that your customer experience is top-notch. Smaller retailers can, too.

Customer Experience 246

Customer Experience Department Stores Promotions Checkout 246

Retail TouchPoints

DECEMBER 16, 2022

The company is committed to sustainable fashion, promoting the digital garment market as a way for consumers to showcase their style digitally. DressX has developed a carbon calculation methodology for digital fashion and proposed a patent validated by The Carbon Accounting Company.

Fashion 281

Fashion Accounting Consumer Promotions 281

Retail TouchPoints

FEBRUARY 12, 2021

GNC has promoted Josh Burris from President to CEO of the health and wellness retailer, and has named Cam Lawrence as its new CFO. Officer before being promoted to President. Lawrence also started in 2019, as SVP Finance and Chief Accounting Officer, and has been acting as interim CFO during the past several months.

Finance 182

Finance Promotions Accounting Customer Experience 182

Inside Retail

FEBRUARY 8, 2024

million and now account for 21.3 It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. Like many retailers, we have had to contend with inflationary pressures and greater promotional cadence, which has had an impact on profits,” said King.

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Retail TouchPoints

OCTOBER 6, 2023

Brands can delve into historical sales data, market trends and consumer insights to predict their seasonal demand patterns while factoring in changes based on promotions and actual sales. In the retail world, swift order processing is the hallmark of efficient logistics operations and exceptional customer service. 2: Order cycle time.

Fulfillment 293

Fulfillment Returns Shipping Promotions 293

Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. To harness the real power of TikTok, brands need to understand how it is changing the dynamics between their businesses and customers.

Consumer 246

Consumer Accounting Customer Experience Marketing 246

Retail TouchPoints

FEBRUARY 2, 2024

As an example, Gillespie shared a story of a banking client that realized that customers in the Bill Pay section of its website would often open a separate screen to check their account balance before completing a payment, so the bank put an account balance window on the Bill Pay page. “ Uber is another example.

Payment Services 291

Payment Services Consumer Accounting Promotions 291

Retail TouchPoints

JULY 21, 2023

In addition to the fully automated carts, Schnucks will test a Lite version, with customers manually scanning items before placing them in the cart.

Checkout 228

Checkout Promotions Supermarket Accounting 228

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

Returns 306

Returns Merchant Services Drop-Shipping Shipping 306

Retail TouchPoints

JULY 6, 2023

Slowly, retailers are beginning to incorporate environmentally friendly initiatives into their strategies and operational practices, and most importantly their loyalty programs, to ensure they are promoting sustainability across the board. Do we have the right user experience? Do we have the right customer experience?

Accounting 241

Accounting Consumer Customer Experience Planning 241

Retail TouchPoints

DECEMBER 8, 2023

To take the obsession even further, it seems like everyone is wearing branded apparel promoting them. It’s also the speed at which you’re able to communicate with your account manager or designer. This could be a dedicated account manager or portal where you can ask questions, review designs, etc.

Drop-Shipping 259

Drop-Shipping Apparel Accounting Shipping 259

Retail Gazette

FEBRUARY 22, 2024

Artificial Intelligence (AI) is revolutionising the retail industry, fundamentally changing how businesses operate and interact with customers. With the integration of AI-powered technologies, retailers can enhance customer experiences, optimise operations and drive revenue growth.

Inventory Management 122

Inventory Management Checkout Inventory Turnover Promotions 122

Inside Retail

MAY 18, 2022

It’s time to get that great sales team of yours delivering the best possible well-rounded customer experience. Let’s get back to thinking about that well-rounded customer experience. Ensure that the 55 per cent performance increase is meaningful by creating a training programme that responds to your customers’ needs. .

Customer Experience 264

Customer Experience Accounting Promotions Marketing 264

Inside Retail

DECEMBER 10, 2023

One way of achieving this is through Klaviyo’s integration with Starshipit a shipping platform designed to enable retailers to eliminate manual shipping processes and allow customers to track their parcels, saving a lot of questions and support time.

Shipping 290

Shipping Accounting Promotions Marketing 290

Hyken

AUGUST 31, 2023

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. They write about how improving customer journeys increases business growth. Tellingly, this is a more effective strategy than offering discounts and promotions.

Payment Services 106

Payment Services Customer Experience Inventory Management Accounting 106

Retail TouchPoints

OCTOBER 9, 2020

Overall, mobile accounts for the majority of CITY Furniture’s traffic now, and the retailer is able to offer entirely different experiences to its mobile and desktop customers while still leveraging the same backend services, thanks to the headless microservices architecture approach. “For

Home Furnishings 253

Home Furnishings Payment Services Promotions Accounting 253

Mass Relators

MARCH 28, 2024

Digital transactions account for more than half of revenue. Despite organizations incurring fraud costs three times the actual value lost to fraudsters, this doesn’t account for the potential long-term effect on the customer experience. Seventy-five percent of respondents noted an impact on customer conversion rates.

Merchant Services 52

Merchant Services Payment Services Accounting Customer Experience 52

Retail TouchPoints

FEBRUARY 28, 2024

In this case, that means inspiring audiences to share the campaign or learn more about the brand, film or experience, using their own digital accounts and devices. And then, ideally, it’s a combination of the brand promoting the work, and then getting consumers to post the content.

Advertising 300

Advertising Promotions Consumer Marketing 300

Wiser

JULY 31, 2023

In addition, seasonal or promotional items that are not set up in time can result in lost sales and excess inventory that may need to be marked down, affecting your bottom line. This mutual understanding can lead to more opportunities for product promotion and placement within the store. However, technology alone is not enough.

Store Layout 145

Store Layout Promotions Customer Experience Inventory Management 145

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. Done well, it can improve customer experiences, boost sales, and increase overall product visibility. Customers want to feel important. What is Merchandising?

Visual Merchandising 146

Visual Merchandising Loss Prevention Customer Experience Promotions 146

Retail TouchPoints

MARCH 8, 2022

Clearly the answer is not to implement thousands of closed networks at brick-and-mortar stores that require shoppers to download a myriad of apps, provide personal information, set up different billing accounts and hassle with clunky key fobs to charge. But such networks don’t communicate with each other in ways that benefit the consumer.

Payment Services 273

Payment Services Accounting Promotions Customer Experience 273

Retail Focus

MARCH 6, 2024

To address these issues, luxury brands are seeking innovative solutions, with blockchain technology emerging as a promising tool to safeguard authenticity and enhance the customer experience. What are Blockchains and how do they work?

Inventory Management 148

Inventory Management Fashion Customer Experience Consumer 148

Retail TouchPoints

SEPTEMBER 12, 2022

From negatively affecting customer loyalty to damaging brand reputation to skewing analytics and spiking ad spend — when you’re selling to bots, a sale’s not just a sale. Bots break down customer trust and loyalty. Every retailer knows loyal customers are your most valuable asset. Let’s look at why.

Beauty and Health 267

Beauty and Health Accounting Customer Experience Checkout 267

Retail TouchPoints

MARCH 24, 2023

This data can let leadership know where staff is needed, how long people wait on average, what the most common customer traffic patterns are, which queues are in demand and when, and more — and these insights can be used to promote efficiency.

Management 283

Management Customer Experience Location Accounting 283

Retail Focus

AUGUST 8, 2023

Accounting and Bookkeeping Maintaining accurate financial records is crucial for the long-term success of any retail business. Outsourcing accounting and bookkeeping tasks to professionals can help you keep track of expenses, revenues, and taxes efficiently.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shrinkage 130

Retail Focus

APRIL 4, 2024

Luxury brands aim to create a customer experience that is seamless and consistent across physical stores, online platforms, mobile apps, and social media. Luxury brands prioritise the customer experience in their digital transformation efforts. It prioritises quality over quantity in its digital presence.

Clienteling 148

Clienteling Supply Chain Management Customer Experience Consumer 148

Retail TouchPoints

APRIL 16, 2024

At the same time, it is common knowledge that keeping an existing customer is cheaper than getting a new one, which makes it a worthwhile investment to understand and implement strategies (and proper incentives for internal teams!) that keep them coming back for more.

Promotions 147

Promotions Consumer Checkout Wholesale 147

Retail TouchPoints

APRIL 14, 2023

outside the formal economy who do not have access to a bank account, so top-up cards make sense. This increased security comes from prepaid top-up cards not being linked to a bank account or credit card. There are still millions of consumers across the U.S.

Payment Services 270

Payment Services Consumer Accounting Advertising 270

Retail TouchPoints

MARCH 1, 2024

Natori can use Albert to target customers who had previously engaged with and/or purchased similar products, registered on the ecommerce site or participated in a promotion. We also get end-to-end accountability in the supply chain.”

Department Stores 231

Department Stores Wholesale Finance Apparel 231

Retail TouchPoints

OCTOBER 14, 2022

Additionally, accounts payable does not have to worry about incoming invoices from suppliers since they no longer have to issue invoices now that operators control payouts via the commission, which is designated in the platform. The ERP would no longer have to worry about issuing a purchase order.

Fulfillment 277

Fulfillment Management Accounting Retailing Pricing 277

Storis

APRIL 18, 2024

Crafting enticing reward and membership programs is a competitive advantage, especially as customers are inundated with choices and retailers compete on overlapping product offerings. Promoting customer loyalty programs is critical to sustained retail success. Talk to a Sales Professional What is Customer Lifetime Value?

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Indigo 9 Digital

FEBRUARY 24, 2023

Instead there is a team of five people that manage Wendy’s Twitter account. One of the biggest moves Wendy’s made on Twitter was when it took its account private in February of 2020. Wendy’s then, while the account was still private, posted an offer to promote the launch of a new breakfast menu.

Accounting 124

Accounting Retail Trends Promotions Customer Experience 124

Inside Retail

MAY 1, 2023

Major retailers such as Amazon and Walmart have been leveraging data for some time to enhance their customer experiences. A range of data analytics tools are available to help retailers save money, make more informed decisions and better understand their customers.

Customer Experience 130

Customer Experience Target Market Checkout Marketing 130