Retail TouchPoints

NOVEMBER 4, 2022

The business, which is based in Boucherville, Quebec, operates approximately 450 corporate and independent affiliate dealer stores under several different formats and banners, including RONA , Lowe’s Canada , Réno-Dépôt and Dick’s Lumber. We remain confident in our short- and long-term outlook for the U.S.

Store Operations 317

Store Operations Returns Management Marketing 317

Retail TouchPoints

MARCH 9, 2022

With the potential for new COVID variants, record levels of inflation and evolving consumer preferences, 2022 retail design will change more in the next year than it has in the past decade. Brands will continue to need the physical presence as a direct, in-person connection to customers and to remain in the foreground of their market.

Fulfillment 233

Fulfillment Jewelry Location Consumer 233

Retail TouchPoints

AUGUST 19, 2021

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022. This isn’t the first store-in-a-store concept for Toys ‘R’ Us: the brand opened pop-ups at Kroger locations during the 2018 holiday season.

Returns 264

Returns Shopping Location Marketing 264

Independent Retailer

SEPTEMBER 23, 2021

With rising demand, competition to attract and keep ecommerce customers will heat up in 2022. Since online growth is expected to continue to rise in the coming year, here are five trends that all ecommerce operations should prepare for now: 1. Omnichannel Marketing. E-tailers will need more than a website to compete in 2022.

Shipping 96

Shipping Accounting Store Operations Marketing 96

Retail TouchPoints

OCTOBER 28, 2021

Starbucks is boosting pay for its associates to some of the highest levels in the retail industry, with a new range of $15 to $23 per hour for baristas starting in summer 2022. This will put the company’s average hourly pay at nearly $17 per hour , which could help stores find staff despite the tight labor market.

Location 258

Location Planning Marketing ATS 258

Retail TouchPoints

MARCH 18, 2024

Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.

Store Operations 288

Store Operations Shopping Marketing Management 288

Retail TouchPoints

SEPTEMBER 27, 2023

Target will be closing: One store in NYC’s Harlem, leaving 96 locations throughout the city; Two in Seattle, leaving 22 stores; Three in San Francisco/Oakland, leaving 32 stores in the metro area; and Three in Portland, Ore., leaving 15 stores in this market. reduced specific stores’ operating hours; 29.7%

Sporting Goods 258

Sporting Goods Store Operations Location Accounting 258

Retail TouchPoints

NOVEMBER 29, 2022

The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. During the call on Nov.

Fulfillment 255

Fulfillment Markdowns Store Operations Customer Experience 255

Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

Fulfillment 264

Fulfillment Drop-Shipping Customer Retention Shipping 264

Retail TouchPoints

JANUARY 11, 2023

Five Below , the value retailer targeting the tween and teen markets, plans to open more than 200 stores during its fiscal year 2023, which ends in January 2024, and convert more than 400 stores to its higher-priced Five Beyond format. 30, 2022 through Jan. The retailer’s Q4 and FY 2022 will end on Jan.

Planning 314

Planning Target Market Marketing Store Operations 314

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future.

Advertising 232

Advertising Store Operations Merchant Services Wholesale 232

Retail TouchPoints

MAY 13, 2024

As of May 10, the retailer also ceased ecommerce sales “for the time being,” according to a statement , and noted that all stores sales are final. In August 2022 Authentic Brands Group (ABG) bought Ted Baker for approximately $245 million , but the brand struggled to find its footing in the highly competitive luxury apparel market.

Apparel 212

Apparel Fashion Location Management 212

Retail TouchPoints

NOVEMBER 3, 2023

Amazon will close its two Amazon Style stores, located in Glendale, Calif. The stores had been open for less than two years: the Glendale location opened in May 2022 , although the concept had been reported on as early as January 2022. and Columbus, Ohio, by Nov. 9, 2023, according to CNBC and other media outlets.

Supermarket 245

Supermarket Fashion Location Marketing 245

Retail TouchPoints

JULY 1, 2022

Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. as of July 1, 2022.

Telecommunications 301

Telecommunications Finance Store Operations Consumer 301

Retail TouchPoints

OCTOBER 31, 2023

Price Chopper/Market 32 has expanded its partnership with fresh grocery platform Invafresh , which already helps the 131-store supermarket chain prevent 20 tons of food from being wasted each week. Supermarket retailer Weis Markets also began working with Invafresh in August 2022.

Supermarket 240

Supermarket Marketing Management Shopping 240

Retail TouchPoints

AUGUST 8, 2022

Plus size retailer Torrid has named Tim Martin to the role of COO and CFO, effective September 12, 2022. Martin’s new role will put him in charge of all finance and operations at Torrid, including IT, store operations, customer service, real estate, logistics, distribution and supply chain.

Finance 214

Finance Store Operations Apparel Accounting 214

Retail TouchPoints

JULY 12, 2022

He began his career with the company as a store manager trainee in Nashville, Tenn. and worked his way through the ranks, eventually serving in roles such as Senior Director of Operations and Process Improvement, Retail Division Manager and EVP of Store Operations. 1,750 store remodels; and 100 store relocations.

Promotions 252

Promotions Store Operations Planning Management 252

Retail TouchPoints

JANUARY 28, 2022

The Home Depot has named 22-year company veteran Edward “Ted” Decker as CEO and President, effective March 1, 2022. Prior to that Decker served as Chief Merchant and EVP of merchandising, in charge of all store and online merchandising departments, merchandising strategy, vendor management and services and in-store environment.

Merchant Services 226

Merchant Services Store Operations Marketing Management 226

Retail TouchPoints

MARCH 6, 2024

million generated in 2022. Warby Parker, which began life as a pure-play DTC retailer, opened 40 stores in 2023 for a total of 237 and plans to open another 40 stores this year. In only its second full year as a public company, Warby Parker generated net revenue of $71.7 million in 2023, 12% higher than the $669.8

Planning 262

Planning Marketing Spend Management Shopping 262

Retail Focus

FEBRUARY 8, 2022

As sporting goods retailer INTERSPORT has found, using digital at the shelf edge to help customers enhances both customer experience and improves efficiency of in-store operations. We realised that the employees could spend their time better serving our customers and doing other in-store tasks.”.

Markdowns 147

Markdowns Sporting Goods Management Shopping 147

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. Comparable store sales at Market by Macy’s and Bloomie’s grew 8% and 12% , respectively, during Q4 2022.

Department Stores 265

Department Stores Checkout Location Planning 265

Retail TouchPoints

MAY 26, 2023

Prior to that, Wright was Chief Commercial Officer of Vitamin Shoppe’s parent company Franchise Group since January 2022, and he previously held C-level positions at Conn’s. Additionally, current EVP and Chief Merchandising and Marketing Officer Muriel Gonzalez has been named President of Vitamin Shoppe.

Marketing 257

Marketing Location Planning ATS 257

Retail TouchPoints

MARCH 20, 2023

Dollar General will invest nearly $100 million to increase labor hours for its more than 170,000 store employees in 2023 to enable “consistent store standards while further enhancing the associate and customer experience,” said CEO Jeffrey Owen on the company’s fiscal year 2022 earnings call. and its first store in Mexico.

Customer Experience 256

Customer Experience Planning Marketing Consumer 256

Retail TouchPoints

MARCH 19, 2024

offers a large selection of top-shelf Cookies products and a fresh menu for the Illinois market, featuring cultivars, vape cartridges, edibles and concentrates. The store also features a curated assortment of exclusive, city-specific merch designed by Cookies SF. The West Loop location on N. Clinton Ave.

Customer Experience 198

Customer Experience Location Marketing Store Operations 198

Retail TouchPoints

MARCH 14, 2024

The retailer already has opened similar pro-focused hubs across the country and expects to have 17 top pro markets equipped with new capabilities by the end of this year. Our distribution network is one piece of the comprehensive pro ecosystem we’re building to better meet the needs of this important customer.”

Fulfillment 229

Fulfillment Management Marketing Location 229

Retail TouchPoints

MARCH 14, 2024

stores in 2024 as it seeks to streamline its operations. The footwear retailer, which currently operates 41 stores in the U.S million , in 2023 compared to 2022. Allbirds will close 10 to 15 underperforming U.S. and two in Canada, saw its net revenue decrease 14.7% , to $254.1 million this year, up from a $101.4

Planning 254

Planning Marketing Consumer Merchandise Store 254

Retail TouchPoints

FEBRUARY 23, 2024

“We’re proud to further establish our convenience offering with CVS Pharmacy — a beloved household name — and give customers more access to thousands of items from a store near them,” said Ariella Kurshan SVP of Growth and Marketing at Grubhub in a statement.

Checkout 242

Checkout Marketing ATS Store Operations 242

Retail TouchPoints

DECEMBER 8, 2023

Back in December 2022 , Dollar General announced plans to open 1,050 locations in FY 2023, which ends in February 2024. Growth primarily came from newly opened stores; same-store sales declined 1.3% The same-store sales declines were spread across multiple categories, including home, seasonal, apparel and consumables.

Planning 249

Planning Apparel Location Consumer 249

Retail TouchPoints

MARCH 12, 2024

Claire’s has focused on partnering with complementary retailers and big-box merchants in order to boost its market presence. For example, the “Gen Zalpha” brand focused on expanding its presence in grocery stores and mass merchants like Walmart in 2023 and forged a shop-in-shop partnership with Macy’s in late 2022.

Merchant Services 250

Merchant Services Jewelry Accessories Fashion 250

Retail TouchPoints

MAY 1, 2023

The Japanese retailer currently has 47 stores in the U.S. and 16 locations in Canada, and Tsukagoshi noted that it is looking to open more “where we have already seen high customer demand, as well as new markets that we see opportunity in.” Each new store will feature self-checkout kiosks, in-store pickup and free clothing alterations.

Planning 254

Planning Fast Fashion Kiosk Checkout 254

Retail TouchPoints

APRIL 22, 2022

Perhaps you’re laser-focused on discovering ways to maximize ecommerce revenue; perhaps you seek store designs that promote experiential retail, but on a budget; or maybe you want to determine whether live shopping and the metaverse are a fit for your business.

Visual Merchandising 295

Visual Merchandising Fulfillment Store Operations Consumer 295

Retail TouchPoints

FEBRUARY 6, 2023

For the time being, the company has decided to “exit certain stores with low growth potential”, according to EVP and CFO Brian Olsavsky. It took a $720 million charge from these actions in Q4 2022, which contributed to operating income declining to $2.7 billion in Q4 2022, compared to $3.5 billion for 2022 as a whole.

Kiosk 260

Kiosk Checkout Supermarket Marketing 260

Retail TouchPoints

FEBRUARY 15, 2023

Petco will expand its exclusive retail partnership with  Canadian Tire with the addition of Petco shop-in-shops at 99% of Canadian Tire stores by the middle of 2023 as well as a dedicated product assortment online at canadiantire.ca. billion pet market.

Location 236

Location Shopping ATS Marketing 236

V Count

SEPTEMBER 15, 2022

Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible. Each customer’s shopping journey is unique and each store operates differently. Seamlessly Integrates with eCommerce, payments and marketing apps.

Merchant Services 92

Merchant Services Payment Services Inventory Management Planning 92

Retail TouchPoints

SEPTEMBER 1, 2023

drop in operating profit to $692.3 in Q2 2022. million in Q2 2022 to $692.3 in Q2 2022 to 24.0% In addition, the retailer is revising its planned same-store sales growth of 1.0% Even though the retailer saw growth in the consumables category, sales across home, seasonal and apparel categories fell. to 1.0%.

Markdowns 239

Markdowns Apparel Planning Consumer 239

Retail TouchPoints

FEBRUARY 15, 2023

million of debtor-in-possession financing to support ongoing operations during the proceedings. The restructuring process will enable Tuesday Morning to optimize its store footprint and focus on its “core and heritage markets.” The company’s revenue has been on a downward trend, with comparable store sales down 10.4%

Finance 239

Finance Marketing Management Store Operations 239

Retail TouchPoints

FEBRUARY 26, 2024

After opening a net 23 new stores in 2023 for a total of over 400 locations, Sprouts Farmers Market plans to open 35 new locations this year, all in its new smaller-store format. Sprouts committed to shrinking its stores’ square footage by 23% as a way to reduce environmental impact in June 2023. Q4 net sales of $1.7

Planning 221

Planning Supermarket Location Marketing 221