Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group.

Payment Services 337

Payment Services Checkout Fulfillment Kiosk 337

Retail TouchPoints

OCTOBER 28, 2021

Starbucks is boosting pay for its associates to some of the highest levels in the retail industry, with a new range of $15 to $23 per hour for baristas starting in summer 2022. This will put the company’s average hourly pay at nearly $17 per hour , which could help stores find staff despite the tight labor market.

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Location Planning Marketing ATS 257

Retail TouchPoints

NOVEMBER 4, 2022

The business, which is based in Boucherville, Quebec, operates approximately 450 corporate and independent affiliate dealer stores under several different formats and banners, including RONA , Lowe’s Canada , Réno-Dépôt and Dick’s Lumber. We remain confident in our short- and long-term outlook for the U.S.

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Store Operations Returns Management Marketing 315

Independent Retailer

SEPTEMBER 23, 2021

With rising demand, competition to attract and keep ecommerce customers will heat up in 2022. Since online growth is expected to continue to rise in the coming year, here are five trends that all ecommerce operations should prepare for now: 1. E-tailers will need more than a website to compete in 2022. Omnichannel Marketing.

Shipping 96

Shipping Accounting Store Operations Marketing 96

Retail TouchPoints

OCTOBER 19, 2021

Eileen Fisher will reportedly step down as CEO of Eileen Fisher at the beginning of 2022 to focus on design, with the goal of eventually moving away from that role as well, according to WWD. I have tried before to let go and it’s just that I’m ready now,” said Fisher in an interview with WWD.

Planning 261

Planning Shopping Store Operations ATS 261

Retail TouchPoints

SEPTEMBER 27, 2023

NRF Data: Shrink is on the Rise The National Retail Federation’s just-released National Retail Security Survey 2023 revealed that the overall shrink rate in 2022 rose to 1.6% , up from 1.4% reduced specific stores’ operating hours; 29.7% reduced or altered in-store product selection; and 28.1% billion in 2021.

Sporting Goods 258

Sporting Goods Store Operations Location Accounting 258

Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

Fulfillment 262

Fulfillment Drop-Shipping Customer Retention Shipping 262

Retail TouchPoints

SEPTEMBER 9, 2022

As part of its realignment strategy, Lowe’s will also move its Pro organization under the store operations division. Tony Hurst, SVP of Pro Services and International will now report directly to Joe McFarland, EVP of Stores.

Marketing 221

Marketing Store Operations Promotions ATS 221

Retail Focus

FEBRUARY 8, 2022

As sporting goods retailer INTERSPORT has found, using digital at the shelf edge to help customers enhances both customer experience and improves efficiency of in-store operations. The post What’s in-store for 2022?

Markdowns 147

Markdowns Sporting Goods Management Shopping 147

Retail TouchPoints

MARCH 19, 2024

Other retailers’ efforts include: Nordstrom launched its BEAUTYCYCLE program in October 2020 ; Walmart piloted beauty package recycling in partnership with Procter & Gamble at 25 stores in September 2022 ; Saks debuted its Beauty Recycling program in November 2022 ; and Sephora began working with Pact on its Beauty (Re)Purposed recycling program (..)

ATS 254

ATS Store Operations Customer Experience Fulfillment 254

Retail TouchPoints

JULY 12, 2022

He began his career with the company as a store manager trainee in Nashville, Tenn. and worked his way through the ranks, eventually serving in roles such as Senior Director of Operations and Process Improvement, Retail Division Manager and EVP of Store Operations. 1,750 store remodels; and 100 store relocations.

Promotions 251

Promotions Store Operations Planning Management 251

Retail TouchPoints

MARCH 18, 2024

Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.

Store Operations 287

Store Operations Shopping Marketing Management 287

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process.

Fulfillment 254

Fulfillment Markdowns Store Operations Customer Experience 254

Retail TouchPoints

MAY 17, 2022

GameStop has named Belk ’s Interim CEO Nir Patel to the role of COO, effective May 31, 2022. He has approximately two decades of experience in operations, merchandising, supply chain and retail and store operations, including time spent at Target and Gap. . The company generated $2.3 billion in Q4 2020.

Store Operations 228

Store Operations Promotions Planning Management 228

Retail TouchPoints

AUGUST 8, 2022

Plus size retailer Torrid has named Tim Martin to the role of COO and CFO, effective September 12, 2022. Martin’s new role will put him in charge of all finance and operations at Torrid, including IT, store operations, customer service, real estate, logistics, distribution and supply chain.

Finance 213

Finance Store Operations Apparel Accounting 213

Retail TouchPoints

FEBRUARY 27, 2024

lower than the same period in 2022, with comp sales down 5.4% drop from 2022. on an owned basis and 6% on an owned-plus-licensed basis in 2023 compared to 2022. Macy’s executives unveiled the new strategy along with disappointing Q4 and full-year 2023 financial results. Q4 net sales of $8.1 billion were 1.7%

Location 255

Location Department Stores Fulfillment Planning 255

Retail TouchPoints

FEBRUARY 28, 2024

As a sign of good faith, the coffee giant has agreed to provide workers who are union members with access to credit card tipping as well as the benefits provided to non-union Starbucks workers in May 2022. Workers United had asked for these benefits to be extended to labor in unionized stores in August 2022.

ATS 241

ATS Store Operations 241

Retail TouchPoints

JULY 1, 2022

Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. as of July 1, 2022.

Telecommunications 300

Telecommunications Finance Store Operations Consumer 300

Retail TouchPoints

NOVEMBER 3, 2023

Amazon will close its two Amazon Style stores, located in Glendale, Calif. The stores had been open for less than two years: the Glendale location opened in May 2022 , although the concept had been reported on as early as January 2022. and Columbus, Ohio, by Nov. 9, 2023, according to CNBC and other media outlets.

Supermarket 244

Supermarket Fashion Location Marketing 244

V Count

SEPTEMBER 15, 2022

Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible. Each customer’s shopping journey is unique and each store operates differently. Best Retail-focused POS Systems in 2022. Recent Posts.

Merchant Services 92

Merchant Services Payment Services Inventory Management Planning 92

Retail TouchPoints

JANUARY 28, 2022

The Home Depot has named 22-year company veteran Edward “Ted” Decker as CEO and President, effective March 1, 2022. Decker also has been elected to the company’s board of directors. Current CEO Craig Menear will continue to serve as Chair of the Board.

Merchant Services 225

Merchant Services Store Operations Marketing Management 225

Retail TouchPoints

OCTOBER 13, 2023

Netflix has operated multiple pop-up stores around the world, including a multi-title location in Los Angeles that operated during the 2022 holiday season and a Manhattan location tied to the Bridgerton series.

Location 235

Location Planning Wholesale Consumer 235

Retail TouchPoints

DECEMBER 20, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey revealed that merchants’ top store operations challenges for 2023 were tied to employee hiring and retention ( 70% ), responding to high employee turnover ( 67% ) and employee training and engagement ( 56% ).

Advertising 231

Advertising Store Operations Merchant Services Wholesale 231

Retail TouchPoints

MAY 13, 2024

Ted Baker Canada, which controls business operations for Ted Baker in Canada, Ted Baker Ltd. and Brooks Brothers and Lucky Brands in Canada, has begun store closing sales across select locations. in the U.S., In March 2024 Ted Baker went into administration, the UK version of bankruptcy, according to Retail Detail.

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Retail TouchPoints

APRIL 22, 2022

Perhaps you’re laser-focused on discovering ways to maximize ecommerce revenue; perhaps you seek store designs that promote experiential retail, but on a budget; or maybe you want to determine whether live shopping and the metaverse are a fit for your business.

Visual Merchandising 293

Visual Merchandising Fulfillment Store Operations Consumer 293

V Count

SEPTEMBER 15, 2022

Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible. Each customer’s shopping journey is unique and each store operates differently. 8 Best Retail-Focused POS Systems for SMBs in 2022.

Merchant Services 98

Merchant Services Payment Services Inventory Management Planning 98

Retail TouchPoints

JANUARY 11, 2023

Five Below , the value retailer targeting the tween and teen markets, plans to open more than 200 stores during its fiscal year 2023, which ends in January 2024, and convert more than 400 stores to its higher-priced Five Beyond format. 30, 2022 through Jan. The retailer’s Q4 and FY 2022 will end on Jan. 28, 2023.

Planning 312

Planning Target Market Marketing Store Operations 312

Retail Focus

NOVEMBER 1, 2023

Phantom inventory is causing UK shoppers to experience out-of-stocks, with poor product availability negatively impacting sales and long-term customer loyalty, according to the latest data from Retail Insight , the leading provider of store operations execution software.

Grocer 147

Grocer Store Operations Supermarket Shopping 147

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. Nordstrom’s Canadian operations employ approximately 2,500 people.

Department Stores 273

Department Stores Customer Experience Planning Store Operations 273

Retail TouchPoints

JANUARY 4, 2024

Consumers responded to steep discounts in key ecommerce categories, including electronics, where discounts peaked at 31% off listed prices (versus 25% in 2022); toys ( 28% versus 34% last year); and apparel ( 24% versus 19% ). of online sales, up from 47% in 2022. November’s sales total of $123.5 billion topped December’s $98.6

Payment Services 249

Payment Services Apparel Consumer Shopping 249

Retail TouchPoints

MARCH 3, 2023

Most importantly, these changes are necessary to relieve the pressures of a changing world, a world in which customers are in control and increasingly more digital and the cost to operate physical stores such as rent and labor are not likely going to come down.” billion in Q4 2022. Comparable sales fell 9.3%

Planning 292

Planning Shopping Location Consumer 292

Retail TouchPoints

MARCH 9, 2023

The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan. 28, 2023, the retailer will convert the remaining 17 stores to House of Sport or larger-format Dick’s stores. billion in fiscal 2022 (despite a comp store sales decline of 0.5% ).

Location 250

Location Sporting Goods Planning Discount Store 250

Retail TouchPoints

DECEMBER 2, 2022

Dollar General is continuing its rapid expansion into fiscal 2023 with plans for 1,050 new stores, following a successful Q3 2022 when sales rose 11.1% increase in same-store sales driven by larger basket sizes and a small increase in traffic. “We The quarter, which ended Oct. 28, also saw a 6.8%

Planning 305

Planning Location Consumer Store Operations 305

Retail TouchPoints

DECEMBER 8, 2023

Back in December 2022 , Dollar General announced plans to open 1,050 locations in FY 2023, which ends in February 2024. Growth primarily came from newly opened stores; same-store sales declined 1.3% The same-store sales declines were spread across multiple categories, including home, seasonal, apparel and consumables.

Planning 248

Planning Apparel Location Consumer 248

Retail TouchPoints

MARCH 10, 2023

These could help the retailer stabilize as it fights against continued sales declines — overall net sales for Q4 2022, which ended Jan. Gap’s results for fiscal 2022 as a whole also disappointed. 28, 2023, were $4.2 billion , down 6% year-over-year. Results from specific banners include: Old Navy: Net sales of $2.2 Net sales of $15.6

Marketing Spend 234

Marketing Spend Management Planning Consumer 234

Retail TouchPoints

MARCH 6, 2024

million generated in 2022. Warby Parker, which began life as a pure-play DTC retailer, opened 40 stores in 2023 for a total of 237 and plans to open another 40 stores this year. In only its second full year as a public company, Warby Parker generated net revenue of $71.7 million in 2023, 12% higher than the $669.8

Planning 261

Planning Marketing Spend Management Shopping 261

Retail TouchPoints

AUGUST 28, 2023

Other pharmacy chains, including Walgreens and CVS , reached financial settlements of similar suits for approximately $10 billion in November 2022. billion in revenues, a 6% decrease from the same period in 2022. million in Q1 2022 to $306.7 million in Q1 2022 to $306.7 million in Q1 2023. million in Q1 2023.

Store Operations 198

Store Operations Marketing 198