Retail TouchPoints

NOVEMBER 3, 2021

These and other benefits will feed “massive increases in groceries, soft goods and the hospitality sector” for mobile deployments, explained Buzek.

Payment Services 337

Payment Services Checkout Fulfillment Kiosk 337

Retail TouchPoints

FEBRUARY 27, 2024

The third pillar of the new strategy will be simplifying and modernizing end-to-end operations. The retailer plans to rationalize and monetize its supply chain asset portfolio, streamline fulfillment, improve inventory planning and allocation and deliver a scalable technology platform. drop from 2022. Q4 net sales of $8.1

Location 255

Location Department Stores Fulfillment Planning 255

Retail TouchPoints

JULY 19, 2023

Using its 1,700+ stores to support fast fulfillment, Lowe’s has expanded same-day delivery services across the U.S. The retailer began piloting same-day delivery with OneRail in select markets in 2022. The retailer began piloting same-day delivery with OneRail in select markets in 2022. in partnership with OneRail.

Fulfillment 199

Fulfillment Shopping Marketing Store Operations 199

Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022.

Planning 286

Planning Marketing Store Operations ATS 286

Retail TouchPoints

AUGUST 12, 2022

Ace Hardware is on an expansion tear; the retailer just marked the opening of its 105 t h new store this year and said it expects to add at least 60 more by the end of 2022. The new locations join the more than 5,600 stores already in operation across all 50 states and 70 countries. That’s in addition to the more than 2.5

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Planning Store Operations Location ATS 215

Retail TouchPoints

SEPTEMBER 20, 2023

Holiday hiring was also down year-over-year in 2022, with employers adding 519,400 jobs, a 26% decline from 2021. Toward Pay Increases Photo courtesy Amazon Amazon has opened more than 50 new fulfillment centers, delivery stations and same-day delivery sites in the U.S. Amazon: 250,000 + $1.3B

Planning 240

Planning Fulfillment Payment Services Location 240

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Prediction 2: Diversification of fulfillment services will be key to omnichannel success. The store has become a central hub for omnichannel fulfillment.

Fulfillment 247

Fulfillment Social Commerce Customer Retention Consumer 247

Retail TouchPoints

SEPTEMBER 1, 2022

Heading into the 2022 peak season, everything old is new again. In an ideal world, no retailer would wind up with excess inventory because they would have the right insights to understand where and when their product most needs to be fulfilled. Take Back Control With Tech-Enabled, End-to-End Supply Chain Management.

Fulfillment 269

Fulfillment Supply Chain Management Management Consumer 269

Retail TouchPoints

MARCH 14, 2024

Pros need a partner with the right product, depth of product, fulfillment capabilities, sales support and management tools to help them get their jobs done,” said Chip Devine, SVP of Outside Sales for Home Depot in a statement.

Fulfillment 228

Fulfillment Management Marketing Location 228

Retail TouchPoints

FEBRUARY 24, 2023

Bringg began working with UK supermarket retailer Asda in May 2022 and partnered with POS platform National Retail Services to support home delivery services for 19,000 small retailers in Aug ust 2022.

Supermarket 232

Supermarket Management Grocer Fulfillment 232

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items from U.S. per order or an annual fee of $49.

Fulfillment 256

Fulfillment Wholesale Accounting Consumer 256

Retail TouchPoints

APRIL 22, 2022

Perhaps you’re laser-focused on discovering ways to maximize ecommerce revenue; perhaps you seek store designs that promote experiential retail, but on a budget; or maybe you want to determine whether live shopping and the metaverse are a fit for your business.

Visual Merchandising 293

Visual Merchandising Fulfillment Store Operations Consumer 293

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Improving Store Operations Efficiency.

Fulfillment 191

Fulfillment Promotions Shipping Store Operations 191

Retail TouchPoints

MARCH 24, 2022

2 spots on the National Retail Federation’s 2022 list of the Top 50 Global Retailers , as determined by Kantar Retail. Department store chains in all countries continue to lose overall share, though most had a burst of sales in the summer when most countries relaxed COVID-19 restrictions,” Marcotte wrote. “The

Fulfillment 263

Fulfillment Department Stores Supermarket Returns 263

Retail TouchPoints

NOVEMBER 22, 2023

Adding Uber Eats to our stable of marketplace options was a natural next in expanding convenient access to our better-than-elsewhere bargains and fulfilling the omnichannel objective within our multi-year plan,” said Matt Weger, SVP and Chief Digital and Technology Officer at Big Lots in a statement. and Canada in a statement.

Fulfillment 147

Fulfillment Planning Consumer Shopping 147

Retail TouchPoints

JULY 25, 2023

It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S. population within five miles of a Walgreens store. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs.

Payment Services 227

Payment Services Fulfillment Store Operations Point of Sale 227

Retail TouchPoints

AUGUST 28, 2023

The company pointed to the wind-down of Canadian operations and the shift in timing for its Anniversary Sale as two of the key reasons why the YOY revenue fall was so significant. Q2 2023 results included no sales from Canadian operations, compared with a full quarter of sales from Canadian operations in Q2 2022.

Fulfillment 217

Fulfillment Location Planning Store Operations 217

Retail TouchPoints

SEPTEMBER 25, 2023

Goldsby, who discussed supply chain issues with Retail TouchPoints in May 2022 , shared his thoughts on ways the industry can make supply chains both more reliable and cost-effective moving forward. Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? “We’re now battle-tested.”

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Returns Supply Chain Management Fulfillment Customer Experience 296

Retail TouchPoints

AUGUST 31, 2022

Bed Bath & Beyond , facing a comp store sales decline of 26% for the quarter that ended Aug. 27, 2022, has announced a combination of store closures and layoffs designed to reduce its SG&A (selling, general and administrative) expenses by $250 million in fiscal 2022.

Customer Retention 262

Customer Retention Finance Fulfillment Planning 262

Retail TouchPoints

MAY 20, 2024

Michaels had a major ecommerce ship-from-store challenge. It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. Michaels isn’t through improving its fulfillment capabilities. and Canada in 2023. What’s Next for Michaels?

Shipping 262

Shipping Fulfillment Store Operations Location 262

Retail TouchPoints

MARCH 19, 2024

Other retailers’ efforts include: Nordstrom launched its BEAUTYCYCLE program in October 2020 ; Walmart piloted beauty package recycling in partnership with Procter & Gamble at 25 stores in September 2022 ; Saks debuted its Beauty Recycling program in November 2022 ; and Sephora began working with Pact on its Beauty (Re)Purposed recycling program (..)

ATS 254

ATS Store Operations Customer Experience Fulfillment 254

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. The results indicated that associates are increasingly focused on getting the number of hours they need to make a sustainable income.

Employee Engagement 263

Employee Engagement Store Operations Consumer Management 263

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. BOPIS’ value increases even more after holiday shipping cutoff dates, when as many as one in three orders are fulfilled via BOPIS.

Returns 215

Returns Fulfillment Shipping Checkout 215

Retail TouchPoints

AUGUST 7, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has issued another citation to Amazon for exposing its workers to ergonomic hazards and failing to provide proper medical care, this time at its fulfillment center in Logan Township, N.J.

Fulfillment 211

Fulfillment Location ATS Store Operations 211

Retail TouchPoints

DECEMBER 10, 2021

As the new year approaches, retailers need to think about what their expansion plans will look like and how their stores can best serve customers. “I I think what’s going to be interesting is, how do we rebound in 2022?” One thing that’s unlikely to change in 2022 is the importance of omnichannel offerings.

Location 308

Location Shopping Fulfillment Grocer 308

Retail TouchPoints

JULY 1, 2022

Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. as of July 1, 2022.

Telecommunications 300

Telecommunications Finance Store Operations Consumer 300

Retail TouchPoints

NOVEMBER 3, 2023

Amazon will close its two Amazon Style stores, located in Glendale, Calif. The stores had been open for less than two years: the Glendale location opened in May 2022 , although the concept had been reported on as early as January 2022. and Columbus, Ohio, by Nov. 9, 2023, according to CNBC and other media outlets.

Supermarket 244

Supermarket Fashion Location Marketing 244

Retail TouchPoints

JANUARY 4, 2024

Consumers responded to steep discounts in key ecommerce categories, including electronics, where discounts peaked at 31% off listed prices (versus 25% in 2022); toys ( 28% versus 34% last year); and apparel ( 24% versus 19% ). of online sales, up from 47% in 2022. November’s sales total of $123.5 billion topped December’s $98.6

Payment Services 249

Payment Services Apparel Consumer Shopping 249

Retail TouchPoints

SEPTEMBER 8, 2023

Kroger and Albertsons will sell 413 stores across 17 states and the District of Columbia, along with eight distribution centers, two offices and five private label brands, to C&S Wholesale Grocers for approximately $1.9 billion during the same period in 2022. Excluding fuel sales, same-store sales grew 1.1% billion in cash.

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Planning Grocer Wholesale Payment Services 235

Retail Focus

NOVEMBER 29, 2022

Pricer, the provider of leading shelf edge automation and communication solutions, has been found to deliver a significant ROI based on operational efficiencies and digitally enhanced store estates that help to protect margin, according to ‘The Total Economic Impact of Pricer’, a commissioned study conducted by Forrester Consulting in November 2022.

Promotions 130

Promotions Grocer Returns Fulfillment 130

Retail TouchPoints

FEBRUARY 23, 2024

Grubhub had partnered with CVS rival Rite Aid to enable deliveries from 2,000+ stores in 16 states in November 2022. CVS joins a growing number of convenience retailers on the Grubhub marketplace, including GoPuff and 7-Eleven.

Checkout 241

Checkout Marketing ATS Store Operations 241

Retail TouchPoints

NOVEMBER 18, 2022

Uber Eats expanded ordering hours and live order tracking in July 2022 ; and. In August 2022 Office Depot partnered with Uber Eats to deliver office supplies from more than 900 of its stores.

Point of Sale 269

Point of Sale Supermarket Customer Experience Management 269

Retail TouchPoints

APRIL 12, 2023

As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate. Leap is helping these brands rise to the occasion by leveraging its strategic relationships with operators.

Customer Experience 311

Customer Experience Shopping Consumer Fulfillment 311

Retail TouchPoints

JUNE 7, 2022

During Brok’s tenure, Sephora has deployed new technology and services as well as expanding its partnership with Kohl’s : Sephora launched same-day delivery in partnership with Delivery Solutions in November 2021; In February 2022 , Kohl’s and Sephora revealed plans to add 400 Sephora shop-in-shops to reach their goal of 850 locations by 2023; and (..)

Planning 312

Planning Location Shopping Point of Sale 312

Retail TouchPoints

JANUARY 10, 2023

retailers in 2022, $816 billion , or 16.5% , was returned. At-home return pickup offerings are relatively rare, although beginning in October 2022, Walmart+ members could schedule home pickups of items they wanted to return. Returns represent a major challenge to the retail and logistics industries: NRF statistics show that of the $4.86

Returns 243

Returns Drop-Shipping Wholesale Shipping 243

Retail TouchPoints

MARCH 28, 2023

The Body Shop has gone beyond hair care, shower gels and hand soaps to include makeup in its product refill program, which prevented more than half a million plastic bottles from entering the environment in 2022 alone. The stations are now available in 800 stores worldwide and, after bringing the program to its U.S. footprint. “We

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Shopping Consumer Planning Marketing 228