Retail TouchPoints

SEPTEMBER 8, 2023

Kroger and Albertsons will sell 413 stores across 17 states and the District of Columbia, along with eight distribution centers, two offices and five private label brands, to C&S Wholesale Grocers for approximately $1.9 billion during the same period in 2022. Excluding fuel sales, same-store sales grew 1.1% billion in cash.

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Planning Grocer Wholesale Payment Services 250

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

Fulfillment 269

Fulfillment Markdowns Store Operations Customer Experience 269

Retail TouchPoints

NOVEMBER 3, 2021

More Dark Kitchens Over the next five years, QSR chain Wendy’s is planning to add 700 kitchens in converted shipping containers to support delivery. These and other benefits will feed “massive increases in groceries, soft goods and the hospitality sector” for mobile deployments, explained Buzek.

Payment Services 350

Payment Services Checkout Fulfillment Kiosk 350

Retail TouchPoints

SEPTEMBER 23, 2022

The retailer is hoping the higher starting wage range it announced in February 2022 , $15 to $24 per hour, will streamline its holiday hiring plans despite ongoing labor shortages. the 40,000 employees that Walmart plans to add to its payroll for the holiday sales season. 24, 2022. Target’s target is 2.5X

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Planning Shopping Store Operations Fulfillment 230

Retail TouchPoints

MARCH 9, 2022

With the potential for new COVID variants, record levels of inflation and evolving consumer preferences, 2022 retail design will change more in the next year than it has in the past decade. Retail is full of opportunities for brands in 2022. As the major driver of the U.S. economy, it’s not something that’s going away.

Fulfillment 246

Fulfillment Jewelry Location Consumer 246

Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022.

Planning 294

Planning Marketing Store Operations ATS 294

Retail TouchPoints

APRIL 19, 2023

The changes at the top follow a global talent search that was initiated in August 2022 in anticipation of Robert Sawyer’s planned retirement as Loblaw COO at the end of 2023. Weston will remain as Chair of the Loblaw board of directors as well as CEO and Chair of the board of directors for parent company George Weston Ltd.

Planning 243

Planning Supermarket Shopping Store Operations 243

Retail TouchPoints

FEBRUARY 8, 2023

The Vitamin Shoppe has opened the first of a planned dozen+ new franchise stores this year in Valparaiso, Ind. After announcing its ambitious franchising plans in May 2021, the retailer converted an existing Greensboro, N.C. The next new franchise store, scheduled to open this spring, will be in Tempe, Ariz.,

Planning 226

Planning Location Checkout Marketing 226

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. Over the last several years, we have been investing to deliver a faster, more convenient, differentiated experience for our pros.

Fulfillment 242

Fulfillment Management Marketing Location 242

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. Big Lots currently operates 1,431 stores across the U.S. billion in sales.

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Planning Checkout Finance Returns 182

Retail TouchPoints

MAY 10, 2022

Expansion plans include the first IKEA stores in Stockholm and Toronto, which were specially designed to operate in busy downtown locations. Additional expansion plans for Canada include opening a new distribution center in Quebec and a planning studio in Montreal. Ingka Group also is investing nearly €1.2

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Planning Location Shipping Management 261

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Prediction 2: Diversification of fulfillment services will be key to omnichannel success. The store has become a central hub for omnichannel fulfillment.

Fulfillment 260

Fulfillment Social Commerce Customer Retention Consumer 260

Retail TouchPoints

JANUARY 19, 2023

17, 2022 for exposing workers to ergonomic hazards. In December 2022, OSHA cited Amazon for 14 recordkeeping violations as part of the same investigation with regard to the company’s failure to accurately record and report worker injuries and illnesses. Amazon facilities in Deltona, Fla., Waukegan, Ill. and New Windsor, N.Y.

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Planning ATS Shipping Location 279

Retail TouchPoints

AUGUST 28, 2023

The company pointed to the wind-down of Canadian operations and the shift in timing for its Anniversary Sale as two of the key reasons why the YOY revenue fall was so significant. Q2 2023 results included no sales from Canadian operations, compared with a full quarter of sales from Canadian operations in Q2 2022.

Fulfillment 230

Fulfillment Location Planning Store Operations 230

Retail TouchPoints

AUGUST 31, 2022

Bed Bath & Beyond , facing a comp store sales decline of 26% for the quarter that ended Aug. 27, 2022, has announced a combination of store closures and layoffs designed to reduce its SG&A (selling, general and administrative) expenses by $250 million in fiscal 2022.

Customer Retention 275

Customer Retention Finance Fulfillment Planning 275

Retail TouchPoints

NOVEMBER 22, 2023

“Adding Uber Eats to our stable of marketplace options was a natural next in expanding convenient access to our better-than-elsewhere bargains and fulfilling the omnichannel objective within our multi-year plan,” said Matt Weger, SVP and Chief Digital and Technology Officer at Big Lots in a statement. and Canada in a statement.

Fulfillment 147

Fulfillment Planning Consumer Shopping 147

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. BOPIS’ value increases even more after holiday shipping cutoff dates, when as many as one in three orders are fulfilled via BOPIS.

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Returns Fulfillment Shipping Checkout 228

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Create digital synergy. Train early and train often.

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Employee Engagement Store Operations Consumer Management 272

Retail TouchPoints

JULY 1, 2022

Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. The ultimate plan is to sell to the highest bidder. as of July 1, 2022.

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Telecommunications Finance Store Operations Consumer 312

Retail TouchPoints

JUNE 7, 2022

During Brok’s tenure, Sephora has deployed new technology and services as well as expanding its partnership with Kohl’s : Sephora launched same-day delivery in partnership with Delivery Solutions in November 2021; In February 2022 , Kohl’s and Sephora revealed plans to add 400 Sephora shop-in-shops to reach their goal of 850 locations by 2023; and (..)

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Planning Location Shopping Point of Sale 326

Retail TouchPoints

JULY 21, 2020

Walmart Canada is planning a $3.5 The retailer will invest in features such as advanced notification for customers, improvements in fulfillment center operations to increase speed and trackability and a pilot of micro fulfillment centers located in the backrooms of supercenters. The equivalent in U.S. dollars is $2.58

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

NOVEMBER 7, 2023

WHP Global plans to expand the Express brand to multiple countries in Asia and Latin America through a series of licensing agreements. The company also plans for shop-in-shop experiences in Mexico and Indonesia. Express announced its partnership with WHP Global in December 2022, which saw WHP take a minority stake in Express, Inc.

Accessories 249

Accessories Apparel Brand Management Planning 249

Retail TouchPoints

AUGUST 30, 2023

Retailer-owned cooperative Ace Hardware has opened more than 100 new stores this year and plans to push the total to 170 by the end of 2023. This rapid expansion pace follows last year’s impressive numbers: by August 2022 the retailer had added more than 100 stores, with plans for an additional 60 by that year’s end.

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Location Planning Store Operations Fulfillment 250

Retail TouchPoints

DECEMBER 10, 2021

As the new year approaches, retailers need to think about what their expansion plans will look like and how their stores can best serve customers. “I I think what’s going to be interesting is, how do we rebound in 2022?” One thing that’s unlikely to change in 2022 is the importance of omnichannel offerings.

Location 319

Location Shopping Fulfillment Grocer 319

Retail TouchPoints

MARCH 28, 2023

The Body Shop has gone beyond hair care, shower gels and hand soaps to include makeup in its product refill program, which prevented more than half a million plastic bottles from entering the environment in 2022 alone. The stations are now available in 800 stores worldwide and, after bringing the program to its U.S. footprint. “We

Shopping 243

Shopping Consumer Planning Marketing 243

Retail TouchPoints

OCTOBER 6, 2022

Target also is maintaining its 2021 holiday hiring levels, with plans to again bring on 100,000 seasonal workers. In contrast, Walmart has cut back significantly on its holiday hiring, with plans to add just 40,000 seasonal workers to its payroll this year, significantly less than the 150,000 workers it planned to hire in 2021.

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Promotions Shipping Planning Location 270

Retail TouchPoints

AUGUST 9, 2023

Target first announced its plans to add the Starbucks ordering option in February 2022 and expanded the pilot to an additional 240 stores in November 2022. The rollout to all 1,700+ Target stores with Starbucks Cafés and Drive Up service is projected to be complete by October 2023.

Payment Services 221

Payment Services Planning Store Operations Customer Experience 221

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences.

Customer Experience 323

Customer Experience Shopping Consumer Fulfillment 323

Retail TouchPoints

DECEMBER 31, 2021

It’s not just a seasonal issue: several industry experts believe the dearth of employees could extend into 2022, forcing retailers to rethink not just recruitment but their entire approach to hiring, training and employee retention. The second-highest selection was virtual appointments with salespeople/stylists, at 34%.

Home Furnishings 304

Home Furnishings Shipping Fulfillment Consumer 304

Retail TouchPoints

NOVEMBER 8, 2022

2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. The move sets in motion a succession plan for Gass to succeed Bergh as CEO within the next 18 months. Beginning Jan. Michelle Gass. “We

Department Stores 233

Department Stores Planning Returns ATS 233

Retail TouchPoints

MARCH 15, 2023

Party City filed for bankruptcy protection in January following a December 2022 warning from the New York Stock Exchange that the company was at risk of being delisted due to its low stock price. The retailer announced in February 2023 that it would close 22 underperforming stores as part of its bankruptcy reorganization.

Shopping 162

Shopping Planning Consumer Marketing 162

Retail TouchPoints

MARCH 31, 2023

True Religion has partnered with Aurorae Group, owner of Evisu Group , for its long-planned expansion into China. Key elements include opening 65 freestanding and shop-in-shop stores by 2026 and offering its jeans and sportswear on China’s major ecommerce marketplaces.

Planning 194

Planning Marketing Shopping Store Operations 194

Mass Relators

MARCH 31, 2024

In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. She was named to the Mass Market Retailers Most Influential Women lists in 2022 and 2024. In this role, he leads DG’s merchandise planning and margin forecasting teams.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Retail TouchPoints

SEPTEMBER 12, 2022

A logistics director who was hired in January 2022 focuses on assessing service-level agreements for these partners, conducts competitive analysis and examines customer data to gauge how fulfillment providers are performing.

Shopping 258

Shopping Customer Experience Shipping Consumer 258

Retail TouchPoints

NOVEMBER 20, 2023

But rather than going solo right away, True Classic partnered with retail services company Leap to operate five stores in Los Angeles, Chicago, Washington, D.C. beginning in 2022. We’re also expanding into women’s apparel [after adding activewear and men’s bottoms in 2022], so we’re thinking about that for growth.

Apparel 198

Apparel Marketing Returns Advertising 198

Retail TouchPoints

JUNE 1, 2022

But if you’re interested in what’s driving retail growth right now, in 2022, you’ve come to the right place. Shoppers are returning to stores, again. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” Online grocery is evolving.

Checkout 298

Checkout Location Shopping Consumer 298

Retail TouchPoints

AUGUST 30, 2023

However, 49% provide specific delivery dates during checkout, providing confidence and transparency, up from 37% in 2022, an option increasingly important to shoppers. Although there was an increase in same-day delivery to 33%, only 44% today offer next-day delivery (61% in 2022).

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Checkout Shipping Customer Experience Point of Sale 231