Retail TouchPoints

SEPTEMBER 27, 2023

Target will close nine stores in four cities on Oct. Target noted that it has made multiple efforts to secure these location, including adding more security team members, using third-party guard services and implementing theft-deterrent tools across its business. leaving 15 stores in this market. billion in 2021.

Sporting Goods 257

Sporting Goods Store Operations Location Accounting 257

Retail TouchPoints

FEBRUARY 8, 2023

The Vitamin Shoppe has opened the first of a planned dozen+ new franchise stores this year in Valparaiso, Ind. Vitamin Shoppe store to a franchise operation in February 2022 , but now the program is moving into a higher gear. The next new franchise store, scheduled to open this spring, will be in Tempe, Ariz.,

Planning 209

Planning Location Checkout Marketing 209

Retail TouchPoints

AUGUST 19, 2021

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022. This isn’t the first store-in-a-store concept for Toys ‘R’ Us: the brand opened pop-ups at Kroger locations during the 2018 holiday season.

Returns 264

Returns Shopping Location Marketing 264

Retail TouchPoints

MARCH 9, 2022

With the potential for new COVID variants, record levels of inflation and evolving consumer preferences, 2022 retail design will change more in the next year than it has in the past decade. Brands will continue to need the physical presence as a direct, in-person connection to customers and to remain in the foreground of their market.

Fulfillment 230

Fulfillment Jewelry Location Consumer 230

Retail TouchPoints

NOVEMBER 3, 2023

Amazon will close its two Amazon Style stores, located in Glendale, Calif. The stores had been open for less than two years: the Glendale location opened in May 2022 , although the concept had been reported on as early as January 2022. and Columbus, Ohio, by Nov.

Supermarket 243

Supermarket Fashion Location Marketing 243

Retail TouchPoints

MARCH 5, 2021

The company is planning to open 100 new stores this year while at the same time relocating or closing 25 existing stores, bringing the net total of new stores in 2021 to 75. Another key efficiency driver will be a reduction in store size to improve store-level productivity, said O’Sullivan on that call.

Planning 234

Planning Location Store Operations Accounting 234

Retail TouchPoints

OCTOBER 28, 2021

Starbucks is boosting pay for its associates to some of the highest levels in the retail industry, with a new range of $15 to $23 per hour for baristas starting in summer 2022. This will put the company’s average hourly pay at nearly $17 per hour , which could help stores find staff despite the tight labor market.

Location 257

Location Planning Marketing ATS 257

Retail TouchPoints

MARCH 19, 2024

The West Loop location on N. offers a large selection of top-shelf Cookies products and a fresh menu for the Illinois market, featuring cultivars, vape cartridges, edibles and concentrates. The new venture also reaffirms TRP’s commitment to expanding in key markets while adapting to diverse state regulatory processes across the U.S.

Customer Experience 196

Customer Experience Location Marketing Store Operations 196

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. The size, the locations are all working.” growth at Bloomingdale’s stores during the same period.

Department Stores 263

Department Stores Checkout Location Planning 263

Retail TouchPoints

MAY 1, 2023

Uniqlo reportedly plans to expand its North American footprint by 10% by opening 20 to 30 stores annually to reach 200 locations by 2027, Daisuke Tsukagoshi, CEO of Uniqlo North America told Reuters. The Japanese retailer currently has 47 stores in the U.S. The first four U.S. The first four U.S.

Planning 251

Planning Fast Fashion Kiosk Checkout 251

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 261

Fulfillment Drop-Shipping Customer Retention Shipping 261

Retail TouchPoints

FEBRUARY 26, 2024

After opening a net 23 new stores in 2023 for a total of over 400 locations, Sprouts Farmers Market plans to open 35 new locations this year, all in its new smaller-store format. Sprouts committed to shrinking its stores’ square footage by 23% as a way to reduce environmental impact in June 2023.

Planning 218

Planning Supermarket Location Marketing 218

Retail TouchPoints

MARCH 12, 2024

Walgreens will integrate jewelry, hair accessories, cosmetics and seasonal pieces from Claire’s into the assortment of more than 4,400 stores by the end of this month. Each participating location will have dedicated displays merchandised by Claire’s in their seasonal sections. “As

Merchant Services 247

Merchant Services Jewelry Accessories Fashion 247

Retail TouchPoints

MARCH 14, 2024

The DCs — to be located in Detroit, southern Los Angeles, San Antonio and Toronto — will stock large, bulky merchandise like lumber, insulation and roofing shingles that can be ordered in job lot quantities and delivered directly to professionals’ job sites.

Fulfillment 226

Fulfillment Management Marketing Location 226

Retail TouchPoints

MAY 26, 2023

Prior to that, Wright was Chief Commercial Officer of Vitamin Shoppe’s parent company Franchise Group since January 2022, and he previously held C-level positions at Conn’s. Additionally, current EVP and Chief Merchandising and Marketing Officer Muriel Gonzalez has been named President of Vitamin Shoppe.

Marketing 254

Marketing Location Planning ATS 254

Retail TouchPoints

DECEMBER 8, 2023

Back in December 2022 , Dollar General announced plans to open 1,050 locations in FY 2023, which ends in February 2024. Growth primarily came from newly opened stores; same-store sales declined 1.3% The same-store sales declines were spread across multiple categories, including home, seasonal, apparel and consumables.

Planning 247

Planning Apparel Location Consumer 247

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S.,

Payment Services 213

Payment Services Planning ATS Supermarket 213

Retail TouchPoints

JANUARY 9, 2023

Macy’s will reportedly close four locations, in Fort Collins, Colo.; The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The company will offer impacted employees jobs at nearby locations or severance packages. Gaitherbeurg, Md.;

Department Stores 218

Department Stores Location Fashion Returns 218

Retail TouchPoints

FEBRUARY 3, 2023

Continuing its efforts to gain a greater share of promgoers’ purchases, David’s Bridal has opened “House of Prom” pop-up shops in five select markets across the country. The pop-up shops, open through April 2023, are located in Glendale, Ariz., Chula Vista, Calif., Natick, Mass., Kansas City, Mo. and Fairfax, Va.

Location 289

Location Shopping Planning Marketing 289

Retail TouchPoints

DECEMBER 2, 2021

The off-price retailer announced plans for 1,050 new store openings, 1,750 store remodels and 100 store relocations; the launch of 1,000 pOpshelf locations by fiscal 2025; and the company’s entrance into Mexico with 10 stores in fiscal 2022. billion , but that was mostly attributed to new store openings.

Planning 265

Planning Location Consumer Marketing 265

Retail TouchPoints

NOVEMBER 7, 2023

WHP also will build up the brand’s presence in Mexico with IB Group and grow its brick-and-mortar footprint in Central America via its partnership with Fastco , including four new Express stores in key locations through 2026. The company also plans for shop-in-shop experiences in Mexico and Indonesia.

Accessories 235

Accessories Apparel Brand Management Planning 235

Retail TouchPoints

OCTOBER 19, 2022

Cannabis retailer Green Thumb has partnered with Circle K to launch an initial 10 RISE Express medical dispensaries adjacent to Circle K stores in Florida. The pilot stores will begin opening in 2023 and carry products including RYTHM premium flower, Dogwalkers pre-rolls, incredibles gummies and &Shine vapes.

Location 288

Location Marketing Store Operations ATS 288

Retail TouchPoints

OCTOBER 18, 2021

Macy’s total current market value is around $6.9 Like many brick-and-mortar retailers, Macy’s online sales grew while physical store operations took a beating last year when the pandemic caused some temporary store closures. Sources told WSJ the Macy’s online spinoff has already drawn interest from investment firms.

Department Stores 201

Department Stores Store Operations Planning Location 201

Retail TouchPoints

MAY 3, 2023

store total to more than 2,400 by the end of 2023 and will span the entire continental U.S., The store growth builds on the 139 locations opened or remodeled in 2022 , which Aldi credited as contributing to the 9.4 Our growth is led by our customers, and they continue to want more Aldi locations coast-to-coast.”

Grocer 215

Grocer Planning Location Customer Experience 215

Retail TouchPoints

JULY 5, 2022

Spain will become the ninth European country with a lululemon retail presence when the retailer launches a Spanish-language website later in July and opens stores in Madrid and Barcelona in September 2022.

Location 275

Location Planning Shopping Marketing 275

Retail TouchPoints

JULY 29, 2021

Dollar General is expanding its pOpshelf offering into a store-in-a-store format at two DG Markets in the Nashville, Tenn. The concept, which launched in October 2020 and has since expanded to 16 stores, offers a rotating selection of items at price points of $5 or less.

Consumer 304

Consumer Apparel Location Planning 304

Retail TouchPoints

NOVEMBER 20, 2023

But rather than going solo right away, True Classic partnered with retail services company Leap to operate five stores in Los Angeles, Chicago, Washington, D.C. beginning in 2022. We’re also expanding into women’s apparel [after adding activewear and men’s bottoms in 2022], so we’re thinking about that for growth.

Apparel 183

Apparel Marketing Returns Advertising 183

Retail TouchPoints

FEBRUARY 2, 2024

This aggressive capital expansion is in line with the plans Tractor Supply revealed in July 2023 : to eventually operate 3,000 stores in the U.S., which would represent significant growth from its current footprint of approximately 2,200 locations. “As As we exit 2023, our business has never been stronger.”

Planning 216

Planning Location Store Operations Fulfillment 216

Retail TouchPoints

FEBRUARY 23, 2023

At the time the retailer operated 770 company-owned stores and 53 franchise locations. Also in January, the retailer had sought to be released from lease agreements for an additional 28 stores that it already had closed. million for Q3 2022, a 1.6% The company has not yet reported Q4 or full-year 2022 results.

Location 230

Location Planning Consumer Store Operations 230

Retail TouchPoints

NOVEMBER 3, 2023

The new “Triple Shot” plan builds on the original reinvention strategy introduced by former CEO Howard Schultz at the company’s Investor Day in September 2022. Starbucks also plans to continue to drive visitor interest through ongoing product innovation, growing its coffee and core menu through “customization and personalized marketing.”

Planning 244

Planning Returns Marketing Accounting 244

Retail TouchPoints

APRIL 10, 2023

federal workplace inspectors opened inspections at stores on 58th Avenue and Marion Oaks Manor in late August and September 2022. found Dollar General’s Victory Drive location also exposed workers to fire and entrapment hazards by locking an emergency exit door. 1, 2022 through Jan 31, 2023, with a total of nearly $7.5

Merchandise Store 208

Merchandise Store Location Accounting Customer Experience 208

Retail TouchPoints

AUGUST 31, 2022

Bed Bath & Beyond , facing a comp store sales decline of 26% for the quarter that ended Aug. 27, 2022, has announced a combination of store closures and layoffs designed to reduce its SG&A (selling, general and administrative) expenses by $250 million in fiscal 2022.

Customer Retention 260

Customer Retention Finance Fulfillment Planning 260

Retail TouchPoints

MAY 10, 2022

Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 billion ) into opening new locations and revamping existing stores by the end of 2023. For instance, the retailer recently rebuilt a location in Kuopio, Finland to handle online orders from across the country.

Planning 244

Planning Location Shipping Management 244

Retail TouchPoints

JUNE 1, 2022

But if you’re interested in what’s driving retail growth right now, in 2022, you’ve come to the right place. Shoppers are returning to stores, again. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” By March 2022, this had declined to $8.7

Checkout 295

Checkout Location Shopping Consumer 295

Retail TouchPoints

JANUARY 26, 2023

We’ve seen remarkable growth over the past few years with a record number of members, and we’re excited to bring the experience of Sam’s Club to even more markets as we expand our footprint,” said Kathryn McLay, CEO at Sam’s Club in a statement. The retailer also completed a chainwide rollout of inventory-scanning robots in October 2022. “As

Fulfillment 258

Fulfillment Checkout Shipping Location 258

Retail TouchPoints

JUNE 15, 2022

Forever 21 will expand its presence in China with a physical store slated to open later in June 2022, according to a WeChat post seen by Reuters. The store is slated for the Jingjiang Impression City shopping center in Taizhou, a city located near Shanghai. to manage Forever 21’s China operations.

Fast Fashion 227

Fast Fashion Advertising Fashion Location 227

Retail TouchPoints

JULY 25, 2022

Victoria’s Secret Chile , operated by Grupo Axo , recently implemented a click-and-collect program that appears to have solved this incremental sales paradox. A combination of store design and strong customer service helps Victoria’s Secret achieve these impressive numbers. Improving Store Operations Efficiency.

Fulfillment 190

Fulfillment Promotions Shipping Store Operations 190