Retail TouchPoints

MARCH 7, 2024

Foot Locker will launch its first “store of the future” in Willowbrook, N.J. next month, with an additional three stores planned for later in 2024. Elements from these stores will be applied to our 2025 openings and beyond.” In addition, we converted select Asian markets to a licensing model. billion in 2022 sales.

Planning 162

Planning Location Marketing Visual Merchandising 162

Retail TouchPoints

MAY 1, 2023

Uniqlo reportedly plans to expand its North American footprint by 10% by opening 20 to 30 stores annually to reach 200 locations by 2027, Daisuke Tsukagoshi, CEO of Uniqlo North America told Reuters. The Japanese retailer currently has 47 stores in the U.S. The Japanese retailer currently has 47 stores in the U.S.

Planning 258

Planning Fast Fashion Kiosk Checkout 258

Retail TouchPoints

MARCH 10, 2022

Ross Stores is already nearly one-third of the way toward its goal of opening approximately 100 new stores in fiscal 2022. In February and March 2022, the discount retailer opened 22 Ross Dress for Less locations and eight dd’s DISCOUNTS stores in 15 states and Guam. 29, 2022, Ross achieved total sales of $18.9

Location 243

Location Planning Discount Store Returns 243

Retail TouchPoints

JUNE 28, 2022

Brad Lande-Shannon has joined the company as Chief Marketing Officer (CMO) and Tyler Wozny has been promoted to the post of Chief Digital Officer. Madison Reed, which announced $33 million in new funding in April 2022 , began as an online-only DTC company but has expansive omnichannel ambitions.

Marketing 201

Marketing Promotions Location ATS 201

Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022.

Planning 289

Planning Marketing Store Operations ATS 289

Retail TouchPoints

FEBRUARY 8, 2023

The Vitamin Shoppe has opened the first of a planned dozen+ new franchise stores this year in Valparaiso, Ind. After announcing its ambitious franchising plans in May 2021, the retailer converted an existing Greensboro, N.C. The next new franchise store, scheduled to open this spring, will be in Tempe, Ariz.,

Planning 216

Planning Location Checkout Marketing 216

Retail TouchPoints

DECEMBER 2, 2021

The off-price retailer announced plans for 1,050 new store openings, 1,750 store remodels and 100 store relocations; the launch of 1,000 pOpshelf locations by fiscal 2025; and the company’s entrance into Mexico with 10 stores in fiscal 2022. billion , but that was mostly attributed to new store openings.

Planning 272

Planning Location Consumer Marketing 272

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. Amazon first added palm payments to 11 Denver-area Whole Foods stores in April 2023 , and the technology was reportedly rolled out to 65 Whole Foods stores in California beginning in August 2022. “We

Payment Services 219

Payment Services Planning ATS Supermarket 219

Retail TouchPoints

MAY 26, 2022

Bidders for Kohl’s are reportedly preparing to make binding offers that are lower than the initial indicative bids submitted earlier this year, due to the general market downturn and Kohl’s poor performance, people familiar with the matter told Reuters. The retailer’s Q1 2022 sales fell 5.2%

Planning 212

Planning Returns Management Consumer 212

Retail TouchPoints

MAY 3, 2023

store total to more than 2,400 by the end of 2023 and will span the entire continental U.S., The store growth builds on the 139 locations opened or remodeled in 2022 , which Aldi credited as contributing to the 9.4 to help support new stores in the area, including plans to add stores in New Orleans and Baton Rouge, La.

Grocer 221

Grocer Planning Location Customer Experience 221

Retail TouchPoints

NOVEMBER 4, 2022

The business, which is based in Boucherville, Quebec, operates approximately 450 corporate and independent affiliate dealer stores under several different formats and banners, including RONA , Lowe’s Canada , Réno-Dépôt and Dick’s Lumber. We remain confident in our short- and long-term outlook for the U.S.

Store Operations 321

Store Operations Returns Management Marketing 321

Retail TouchPoints

MAY 10, 2022

Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 billion ) into opening new locations and revamping existing stores by the end of 2023. Additional expansion plans for Canada include opening a new distribution center in Quebec and a planning studio in Montreal.

Planning 251

Planning Location Shipping Management 251

Retail TouchPoints

MARCH 5, 2021

Burlington currently operates 761 stores across the U.S. The company is planning to open 100 new stores this year while at the same time relocating or closing 25 existing stores, bringing the net total of new stores in 2021 to 75. For the 13 weeks ended Jan. 30, 2021, total sales increased 4% to $2.3

Planning 240

Planning Location Store Operations Accounting 240

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. At that time its stated goal was reaching the 30 -store mark by 2023.

Planning 255

Planning Shipping Customer Experience Location 255

Retail TouchPoints

OCTOBER 27, 2021

Ulta Beauty plans to maintain its growth with 50 new store openings each year, enhanced last mile options and investments in media and AI, including the launch of an in-house retail media network. The retailer is putting global expansion plans on hold as it focuses on its home country.

Planning 236

Planning Consumer Location Marketing 236

365 Retail

JULY 24, 2023

Now processing over 10% of the global grocery sales data, Retail Insight , the leading provider of in-store operations execution software, is targeting its next growth phase, consolidating its position as a global technology leader, while expanding into new territories, supported by a series of senior hires.

Store Operations 52

Store Operations Payment Services Grocer Supermarket 52

Retail TouchPoints

MARCH 18, 2024

Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.

Store Operations 292

Store Operations Shopping Marketing Management 292

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. Big Lots currently operates 1,431 stores across the U.S. billion in sales.

Planning 182

Planning Checkout Finance Returns 182

Retail TouchPoints

MARCH 9, 2022

With the potential for new COVID variants, record levels of inflation and evolving consumer preferences, 2022 retail design will change more in the next year than it has in the past decade. Brands will continue to need the physical presence as a direct, in-person connection to customers and to remain in the foreground of their market.

Fulfillment 237

Fulfillment Jewelry Location Consumer 237

Retail TouchPoints

OCTOBER 28, 2021

Starbucks is boosting pay for its associates to some of the highest levels in the retail industry, with a new range of $15 to $23 per hour for baristas starting in summer 2022. This will put the company’s average hourly pay at nearly $17 per hour , which could help stores find staff despite the tight labor market.

Location 260

Location Planning Marketing ATS 260

Retail TouchPoints

JANUARY 19, 2023

17, 2022 for exposing workers to ergonomic hazards. In December 2022, OSHA cited Amazon for 14 recordkeeping violations as part of the same investigation with regard to the company’s failure to accurately record and report worker injuries and illnesses. Amazon facilities in Deltona, Fla., Waukegan, Ill. and New Windsor, N.Y.

Planning 272

Planning ATS Shipping Location 272

Retail TouchPoints

NOVEMBER 29, 2022

The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. During the call on Nov.

Fulfillment 259

Fulfillment Markdowns Store Operations Customer Experience 259

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future.

Advertising 236

Advertising Store Operations Merchant Services Wholesale 236

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually.

Planning 239

Planning Customer Experience Location Management 239

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. Comparable store sales at Market by Macy’s and Bloomie’s grew 8% and 12% , respectively, during Q4 2022.

Department Stores 267

Department Stores Checkout Location Planning 267

Retail TouchPoints

JULY 12, 2022

He began his career with the company as a store manager trainee in Nashville, Tenn. and worked his way through the ranks, eventually serving in roles such as Senior Director of Operations and Process Improvement, Retail Division Manager and EVP of Store Operations. 1,750 store remodels; and 100 store relocations.

Promotions 256

Promotions Store Operations Planning Management 256

Retail TouchPoints

MARCH 12, 2024

Claire’s has focused on partnering with complementary retailers and big-box merchants in order to boost its market presence. For example, the “Gen Zalpha” brand focused on expanding its presence in grocery stores and mass merchants like Walmart in 2023 and forged a shop-in-shop partnership with Macy’s in late 2022.

Merchant Services 252

Merchant Services Jewelry Accessories Fashion 252

Retail TouchPoints

JULY 1, 2022

Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. The ultimate plan is to sell to the highest bidder. as of July 1, 2022.

Telecommunications 305

Telecommunications Finance Store Operations Consumer 305

Retail TouchPoints

NOVEMBER 7, 2023

WHP Global plans to expand the Express brand to multiple countries in Asia and Latin America through a series of licensing agreements. The company also plans for shop-in-shop experiences in Mexico and Indonesia. Express announced its partnership with WHP Global in December 2022, which saw WHP take a minority stake in Express, Inc.

Accessories 241

Accessories Apparel Brand Management Planning 241

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. The retailer already has opened similar pro-focused hubs across the country and expects to have 17 top pro markets equipped with new capabilities by the end of this year.

Fulfillment 233

Fulfillment Management Marketing Location 233

Retail TouchPoints

MAY 26, 2023

Prior to that, Wright was Chief Commercial Officer of Vitamin Shoppe’s parent company Franchise Group since January 2022, and he previously held C-level positions at Conn’s. Additionally, current EVP and Chief Merchandising and Marketing Officer Muriel Gonzalez has been named President of Vitamin Shoppe.

Marketing 260

Marketing Location Planning ATS 260

Retail TouchPoints

SEPTEMBER 1, 2023

drop in operating profit to $692.3 in Q2 2022. million in Q2 2022 to $692.3 in Q2 2022 to 24.0% In addition, the retailer is revising its planned same-store sales growth of 1.0% Even though the retailer saw growth in the consumables category, sales across home, seasonal and apparel categories fell.

Markdowns 242

Markdowns Apparel Planning Consumer 242

Retail TouchPoints

MAY 9, 2023

Gonzalez was most recently VP of North America Product Merchandising for Nike and brings more than 19 years’ experience in marketing, merchandising and sales leadership positions. Foot Locker has named Blanca Gonzalez as SVP and General Manager of its WSS banner, effective May 15, 2023.

Planning 262

Planning Marketing Management ATS 262

Retail TouchPoints

MARCH 20, 2023

Dollar General will invest nearly $100 million to increase labor hours for its more than 170,000 store employees in 2023 to enable “consistent store standards while further enhancing the associate and customer experience,” said CEO Jeffrey Owen on the company’s fiscal year 2022 earnings call. and its first store in Mexico.

Customer Experience 259

Customer Experience Planning Marketing Consumer 259

Retail TouchPoints

OCTOBER 18, 2021

Macy’s total current market value is around $6.9 Like many brick-and-mortar retailers, Macy’s online sales grew while physical store operations took a beating last year when the pandemic caused some temporary store closures. Sources told WSJ the Macy’s online spinoff has already drawn interest from investment firms.

Department Stores 207

Department Stores Store Operations Planning Location 207

Retail TouchPoints

FEBRUARY 15, 2023

Petco will expand its exclusive retail partnership with  Canadian Tire with the addition of Petco shop-in-shops at 99% of Canadian Tire stores by the middle of 2023 as well as a dedicated product assortment online at canadiantire.ca. billion pet market.

Location 240

Location Shopping ATS Marketing 240

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. Nordstrom’s Canadian operations employ approximately 2,500 people. “We

Department Stores 277

Department Stores Customer Experience Planning Store Operations 277