Retail TouchPoints

MAY 12, 2022

Jane , a DTC home décor and fashion retailer, explained how its unique approach to live shopping and social commerce has resulted in massive returns at the 2022 Retail Innovation Conference & Expo. However, it’s still a young medium, meaning retailers are still learning how they can make the most of the opportunities it presents.

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Retail Focus

JANUARY 18, 2022

In 2022, retailers will leverage digital technology and data-drive innovations to tackle the continued challenges posed by COVID-19, and deliver exceptional customer experiences online, in-store and everywhere in between. In 2022, retailers will embark on some of their most significant transformations to date.

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Customer Experience Checkout Consumer Returns 173

Retail TouchPoints

FEBRUARY 21, 2024

This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily. According to Insider , total retail returns were projected to grow 2.2% As it turns out, this is quite an expensive problem to solve.

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Shipping Drop-Shipping Returns Comparison Shopping 219

A1 Retail

FEBRUARY 25, 2022

In the face of rapidly rising customer expectations around cost and convenience, delivery and returns options have never been more crucial to brand loyalty, new PFS research has revealed. In fact, when looking at achieving the ideal online shopping experience in 2022, free delivery/shipping is no.1 Brand loyalty in 2022.

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Inside Retail

FEBRUARY 20, 2024

billion in 2022. Shopline has embedded AI across all of its products, which enables retailers to tap the most cutting-edge tools that enable them to grow and provide more of the experiences their customers love and return for. 1 Embrace omnichannel commerce This year, a seamless, integrated customer experience is paramount.

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VMS

NOVEMBER 3, 2021

(PRESS RELEASE) EuroCIS, the leading trade fair for retail technology, will take place from February 15 – 17, 2022 in Halls 9 and 10 at the fairgrounds in Düsseldorf, Germany Leading topics will be customer centricity, analytics, payment, connected retail and seamless store. Exhibitors can still register online at www.eurocis.com/2330.

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Returns Payment Services Supply Chain Management Visual Merchandising 52

Inside Retail

MAY 25, 2022

As we approach the halfway point of 2022, a year in which worldwide e-commerce sales are expected to reach $5 trillion , staying on top of the trends and knowing which way the wind is blowing is crucial. Combining high shipping cost with failing to disclose the cost early in checkout is a recipe for disaster.

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Payment Services Checkout Shipping Returns 147

I Vend

JANUARY 9, 2022

A new year is a time to look forward and think about what will shape the future, and in this, my first article of the year, I’ll be exploring the top five trends in retail technology for 2022. 4 Augmented and Virtual Reality As shoppers return to stores, they want a better experience than before.

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Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

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Retail TouchPoints

AUGUST 17, 2022

It’s hard to say that 2022 has been the year of ecommerce so far. of online purchases were returned — up from 18.1% Returns in ecommerce are inevitable, but utilizing an automated returns solution makes it simple to turn them into a positive experience. Cheryl Williams, Return Rabbit. in 2019 to 14.9%

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Payment Services Advertising Returns Checkout 359

I Vend

JANUARY 6, 2023

The holiday season is a time for shopping and gift giving – and the New Year is the time for…returns and product return management for retail businesses. Shoppers return goods all year of course, but the post-holiday weeks see an increase in items coming back to stores. Read how our returns management system can help you.

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Mass Relators

APRIL 21, 2022

A vast majority of consumers, 85%, will do more in-store shopping in 2022 than last year, according to new research from ChaseDesign. Factors driving this return to physical locations include having the simple ability to choose products in person, seeing what’s new, and taking advantage of the store staff’s expertise. SYRACUSE, N.Y. –

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Returns Checkout Shopping Marketing 52

365 Retail

MARCH 1, 2022

Integrated Systems Europe is looking forward to welcoming visitors from around the world to ISE 2022 , taking place at Fira de Barcelona Gran Vía on 10-13 May. With confidence growing in international travel, the show is shaping up to be a vibrant return to live events since the start of the pandemic.

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Small Biz Trends

JULY 1, 2022

By placing counter displays near checkout counters, the chances of customers making impulse purchases increase dramatically. Best Counter Top Displays of 2022. This basic spring clip countertop stand is ideal for impulse purchases at the checkout counter. Return policy. Best Fire Smart TV of 2022. Buy on Amazon.

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Checkout Jewelry Shipping Returns 111

Retail TouchPoints

JUNE 1, 2022

But if you’re interested in what’s driving retail growth right now, in 2022, you’ve come to the right place. Shoppers are returning to stores, again. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” Checkout is moving to frictionless.

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Retail TouchPoints

APRIL 18, 2023

For example, YouTube creators carry significant weight — 93% of viewers say they don’t return a purchase that was informed by YouTube [5]. For those who are skeptical about the return of in-store shopping — skepticism be gone. Oct 6-10, 2022. And these creator relationships can extend into the physical world too.

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Merchant Services Payment Services Social Commerce Returns 247

Retail TouchPoints

APRIL 21, 2022

Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. The service will be invite-only for the duration of 2022.

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Fulfillment Merchant Services Shipping Checkout 250

Retail TouchPoints

OCTOBER 4, 2023

Social commerce channels are a boon for brands because they marry authentic connection with the convenience of native checkout features to create powerful shopping experiences. Combining password-less one-page checkouts with payment systems like PayPal Wallet or Apple Pay can make a significant difference in checkout conversion rates.

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Merchant Services Social Commerce Checkout Payment Services 255

VMS

NOVEMBER 30, 2022

W ITH THE WORLD adjusting to Covid a few years later as less of a threat and more a part of everyday life, retailers sought to return to business as usual. n 2022, inflation drove prices and interest rates higher. Starbucks workers organized at many locations in 2022. In 2022, everything reversed. Happy New Year.

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Retail Focus

MARCH 29, 2022

One of the ways in which retailers can more accurately monitor and therefore predict how consumer behaviour will change is having access to accurate data about what’s impacting the sale and return of their products. . Trying before buying’ will play a big part in contributing towards the growing volume of returns in 2022.

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Consumer Inventory Management Payment Services Returns 211

Retail TouchPoints

APRIL 5, 2022

Fast forward to 2022 and Schulman’s words show foresight into technologies that most consumers weren’t even aware of a mere eight years ago — cryptocurrency , digital wallets and peer-to-peer (P2P) digital payment services have transformed the way everyone from friends sharing a dinner to multi-national corporations move funds.

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Merchant Services Payment Services Checkout Consumer 348

Retail TouchPoints

OCTOBER 7, 2022

One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. The integration at The Independent launched in September 2022 with a set of participating brands including Weekday , ARKET , Panda , Facegym , Love Brand & Co. Part of this is educating readers on that “Buy Now” button and what it means.

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Merchant Services Checkout ATS Fulfillment 248

Retail TouchPoints

SEPTEMBER 16, 2022

14, 2022, California Attorney General Rob Bonta alleged that Amazon engaged in anticompetitive price blocking practices that increased product pricing for California customers. Attorney General Karl Racine in 2021, and dismissed in March 2022 , failed to establish any wrongdoing. In a complaint filed Sept. In the U.S.,

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Merchant Services Checkout Consumer Returns 208

Inside Retail

FEBRUARY 5, 2024

Embracing omnichannel behaviours: Following the post-pandemic surge in in-store shopping seen in 2022, last year marked a significant shift back to online spending. Elevated delivery expectations: Lower delivery costs, faster delivery times, and free returns became increasingly expected by consumers, influenced in part by the Amazon model.

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Shipping Fulfillment Returns Accounting 130

Retail TouchPoints

FEBRUARY 3, 2023

The new year is here; however, the market challenges of 2022 didn’t evaporate with the turning of the calendar. Have a simple checkout process. Powerful marketing initiatives and detailed product pages don’t mean anything if the buyer bails because the checkout process is too complicated.

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Merchant Services Payment Services Marketing Drop-Shipping 236

Mass Relators

OCTOBER 25, 2023

–   Zebra Technologies Corporation  has announced the findings of its 16 th Annual Global Shopper Study that confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors.

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Retail TouchPoints

FEBRUARY 7, 2024

For example, a grocery store may hand customers “scratch and save” cards at checkout, capturing customers’ attention through the thrill of winning free or discounted items that will guarantee their return to that store. Make it fun. She also co-chairs the VRARA’s Metaverse Committee and is a Women in Games Ambassador.

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Retail TouchPoints

DECEMBER 28, 2021

will surpass $1 trillion in 2022. If you don’t have checkout that’s really fast, if you don’t have great customer service just in case anything goes wrong and if your logistics and operations aren’t sound, then people are not going to be happy and/or they’ll just not shop with you again.

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Fulfillment Checkout Returns Consumer 263

Inside Retail

FEBRUARY 20, 2023

With activity tied to higher conversions, businesses should focus on improving engagement across the three most trafficked page types — product, category and checkout. Many brands are losing customers at the checkout page, especially on mobile devices: 19.7 per cent, and overall time per session dropped 7.5 per cent year-on-year.

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Checkout Customer Experience Consumer Returns 130

Retail TouchPoints

JUNE 21, 2022

Before the May 25, 2022 grand opening of Amazon Style — the retailer’s initial venture into fashion brick-and-mortar retail — some thought the Los Angeles space at the Americana at Brand would be dominated by technology and devoid of human interaction. Expanding Checkout Options Beyond In-Store Shopping. Photo courtesy of Amazon.

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Payment Services Checkout Fashion Jewelry 190

A1 Retail

MARCH 2, 2022

Integrated Systems Europe is looking forward to welcoming visitors from around the world to ISE 2022, taking place at Fira de Barcelona Gran Vía on 10-13 May. With confidence growing in international travel, the show is shaping up to be a vibrant return to live events since the start of the pandemic.

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Retail TouchPoints

AUGUST 1, 2022

Available to retailers that also sell on the Amazon Marketplace, the expanded seller offering will see Amazon associates pick up and deliver online orders from retailers’ stores to Prime members who select the option at checkout.

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Merchant Services Fulfillment Checkout Location 242

365 Retail

JANUARY 18, 2022

In 2022, retailers will leverage digital technology and data-drive innovations to tackle the continued challenges posed by COVID-19, and deliver exceptional customer experiences online, in-store and everywhere in between. In 2022, retailers will embark on some of their most significant transformations to date.

Customer Experience 52

Customer Experience Checkout Consumer Returns 52

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. Over the last 12 months (as of January 2022), the retailer brought in $6.2 Big Lots currently operates 1,431 stores across the U.S. billion in sales.

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Retail TouchPoints

JANUARY 20, 2023

Having the data is one thing; using it to target ads, provide ad analytics and demonstrate a return on ad spend (ROAS) is another. Brands of course direct spend to RMNs where they can show the strongest return on investment — hence, Amazon’s dominance. Amazon already does all that.

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Advertising Sporting Goods Boutique Returns 262

V Count

DECEMBER 10, 2021

As retailers and brands look to return to growth in 2022, they will need some help, and measuring retail foot traffic with retail analytics technologies can provide just that. The Best Retail Analytics Technologies to Analyze Foot Traffic in 2022. With the help of analytics, they can identify and cut out needless expenditures.

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Checkout Store Operations Management Promotions 52

Inside Retail

DECEMBER 14, 2022

One report claimed that social experiences will directly influence US$42 billion of e-commerce sales in Southeast Asia by the end of 2022. These messaging apps can incorporate product listings, checkouts, payment features and live chat options. The rise of TikTok Shop in 2022 has been phenomenal. A refresher.

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Social Commerce Marketing Checkout Wholesale 130