Retail TouchPoints

JANUARY 12, 2025

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021. In 2023, the retailer started using the app to help manage one of the industrys biggest grey market challenges: the sneaker craze.

Sporting Goods 275

Sporting Goods Drop-Shipping Shipping Checkout 275

Retail Gazette

NOVEMBER 28, 2024

Asda’s ongoing search to appoint a permanent CEO has so far yielded no results since Roger Burnley’s early departure in 2021 – despite the role offering a potential pay package of up to £10m. He was named as Tesco UK managing director in 2013 under CEO Philip Clarke.

Returns 116

Returns Supermarket Customer Experience Promotions 116

Retail TouchPoints

NOVEMBER 28, 2024

Younger generations, especially millennials, increasingly rely on their digital wallet alone, with 28% (up from 25% in 2022 and 22% in 2021) planning to pay for gift purchases in 2024 using digital wallets. Mobile wallets provide the convenience shoppers have come to expect. Retailers must optimize their platforms to capture this demographic.

Merchant Services 298

Merchant Services Payment Services Shopping Checkout 298

Retail TouchPoints

OCTOBER 22, 2024

Startups can use tools like customer relationship management (CRM) systems, social media engagement and direct messaging platforms to streamline interactions and address customer concerns promptly and personally. Operating a CX strategy that equips founders and team members to interact directly with users is critical.

Payment Services 264

Payment Services ATS Customer Experience Boutique 264

Retail TouchPoints

DECEMBER 3, 2024

based online resale platform ThredUp has divested its European business, Remix , in a management buyout led by Florin Filote, the General Manager of Remix.

Management 296

Management Marketing Planning 296

Retail TouchPoints

DECEMBER 9, 2024

.” Of course, theres always the chance that things can go wrong, especially when a high-priced product doesnt end up meeting customer expectations, as with the now infamous $825 Chanel calendar from 2021. Nitchey-Keppens persistence paid off, and after several years of pestering, Cheese Brothers tested out the idea in 2023.

Shipping 272

Shipping Jewelry Consumer Wholesale 272

Inside Retail

APRIL 3, 2025

This may very well be the perfect training for an e-commerce manager. I was fortunate that they trusted me with so much of the business and ended up giving me a new business that they had just acquired to manage and grow, and it really lit that fire for driving growth and change and from a customers point of view, she said.

Management 147

Management ATS Consumer Shopping 147

Retail Wire

MAY 27, 2025

Salesforce, a company known for its wide-ranging customer relationship management (CRM) software and recent purchase of Slack (in 2021, for $27.7 billion, according to CNBC ), is now set to make another major acquisition in a deal worth approximately $8 billion in equity value.

Management 130

Management Marketing ATS 130

Retail TouchPoints

JUNE 17, 2025

Lenders supporting the RSA and providing the new capital include Redwood Capital Management, Farallon Capital Management and Anchorage Capital Advisors. “We In May 2021 At Home sold itself to funds affiliated with Hellman & Friedman for $2.8 billion.

Home Furnishings 147

Home Furnishings ATS Finance Management 147

Retail TouchPoints

JULY 1, 2025

The company has been primarily owned by Elliott Management and Monarch Alternative Capital since its bankruptcy in 2018. The company had planned to go public in 2021, but scrapped those plans two years later. Now, bankers at Houlihan Lokey have been engaged to lead a search for potential buyers.

Payment Services 113

Payment Services Wholesale Accessories Planning 113

Retail TouchPoints

JUNE 6, 2025

The new service will launch at 100 stores in these markets, with the flights managed by Wing , a Google subsidiary; consumers can visit wing.com/walmart to be notified when drone delivery officially becomes available in their area. Walmart customers in Atlanta, Charlotte, N.C., Houston, Orlando and Tampa, Fla. Worth Metroplex.

Planning 130

Planning Management Consumer Shopping 130

Inside Retail

NOVEMBER 27, 2024

“This year it feels like Australian retailers have opted for a longer sales period starting their Black Friday promotions weeks before the day,” Locke Fitzpatrick, digital marketing manager at LSKD, told Inside Retail. “We Since 2021, LSKD has joined in on the “Black November” sales period, starting its discounting earlier each year.

Markdowns 241

Markdowns Promotions Advertising Department Stores 241

Retail TouchPoints

JULY 14, 2025

Snap Map is where millions of Snapchatters go to see what’s happening around them,” said Crystal Alexander, Senior Manager and Client Partner at Snap Inc. Additionally, American Eagle is launching the AE Jeans Try-on Haul Lens in the Snapchat Lens Carousel and in its Public Profile. in a statement.

Promotions 147

Promotions Location Shopping Management 147

Inside Retail

NOVEMBER 11, 2024

We focus on efficiency by optimising our product selections, helping us manage costs while enhancing the shopping experience. billion in 2021 and is forecast to reach a market value of US$35.3 Most importantly, we aim to be experiential by incorporating interactive elements and partnerships that enrich the customer journey.”

Consumer 130

Consumer Marketing Customer Experience Management 130

Retail TouchPoints

JANUARY 30, 2025

But recently, a lesser-known division of Gordon Brothers found itself in the spotlight when the company sold the iconic British brand Laura Ashley to brand management firm Marquee. The deal was managed by Gordon Brothers Brand Division, which had spent the previous four years revitalizing Laura Ashley after its 2020 bankruptcy.

Brand Management 179

Brand Management Management Fashion Consumer 179

Inside Retail

JUNE 24, 2025

Omnia Brands is owned by ACTA Retail Management, which is owned by ACTA Capital Management, a boutique private-equity firm founded by Richard Facioni in 2021. The spokesperson for Best Markets said that Omnia Brands, the secured debt holder across the entities, had been notified of the voluntary administration.

Planning 130

Planning Boutique Apparel Marketing 130

Inside Retail

MAY 27, 2025

Blundy and Itaoui co-invested in Bras N Things in the buyback, before selling it to Hanes for $500 million in 2018 and co-invested in premium lingerie brand Honey Birdette, before selling it to Playboy for $443 million in 2021.

Boutique 165

Boutique Shipping Management Consumer 165

Inside Retail

JANUARY 14, 2025

Long holds 25 years of financial leadership, strategic development and management experience. Kevin Grant, a senior member of the finance team since 2021, has been promoted to CFO to replace Long. Prior to AKA, he was CFO of Samsclub.com and held leadership positions within Walmarts e-commerce division. per cent growth in US sales.

Finance 130

Finance Promotions Management Accessories 130

Retail Focus

DECEMBER 11, 2024

This takes total retailer investment at Derbion in new stores, refits and upsizes since 2021 to over 35m. Pictured by Shaun Fellows / Shine Pix Ltd The past year has seen retailers at Derbion invest over 5.87m into their stores to help enhance the customer experience. Derbion store and facilities photography 2024.

Store Layout 148

Store Layout Shopping Fashion Customer Experience 148

Inside Retail

MARCH 26, 2025

Daniel Kitay: Funday launched in April 2021, but the journey started well before that. IR : Did the company face an adjustment period after the most extreme restrictions began to be lifted and consumer sentiment stabilised around the end of 2021? Inside Retail : How did the idea for Funday come about and when did the company launch?

Specialty Store 130

Specialty Store Returns Payment Services Consumer 130

Inside Retail

JULY 15, 2025

While working in Amazon’s logistics operations back in 2021, Ohanessian felt there was something “lacking” with the company’s Amazon Go grocery stores. Ohanessian envisioned a retail space that could be easily installed, remotely managed and operate 24/7 without employees.

Payment Services 130

Payment Services Location Apparel Store Operations 130

Retail TouchPoints

JULY 11, 2025

Kechter has worked at a wide range of apparel and retail companies including Fabletics as Global Brand President, Banana Republic as Chief Business Officer and General Manager, Gap as SVP Global Omni Inventory Management, and Restoration Hardware as Chief Merchandising Manager, GM and EVP.

Inventory Management 147

Inventory Management Outdoor Wholesale Apparel 147

Retail TouchPoints

APRIL 28, 2025

The sale is expected to close within a few months. There are a number of similarities between the levers of growth for Etsy and Reverb, such as improving search and discovery, making selling and buying easier, and building a global brand and user community, said Etsy CEO Josh Silverman at the time of the Reverb acquisition back in 2019.

Payment Services 147

Payment Services Advertising Promotions Returns 147

Inside Retail

JUNE 5, 2025

According to the report, the estimated waste of unsold retail goods has risen by 17 per cent since 2021, reaching $2.9 From inventory headache to social value Retailers face mounting challenges managing aged inventory, returns overflow and waste, all while navigating growing ESG expectations. billion annually, with an additional $1.5

Returns 130

Returns Fashion Promotions Management 130

Inside Retail

NOVEMBER 24, 2024

We aim to gain more benefits in global channels, business operations, and supply-chain management, working towards enhancing competitiveness and evolving into a more visionary international brand,” he said. Reading the economic environment, however, Zhaoran said the company is now focused purely on perfume and beauty.

Supply Chain Management 130

Supply Chain Management Consumer Marketing Boutique 130

Retail TouchPoints

MAY 7, 2025

Morgan founded Willow International in 2010 and merged with 10 Thousand Windows in 2021 to create the global nonprofit, EverFree, which provides direct services and scales survivor-led solutions to accelerate the end of trafficking.

Fast Fashion 250

Fast Fashion Fashion Accounting Consumer 250

Retail TouchPoints

JULY 23, 2025

In fact, Gen Xers (aged 45 to 60 ) have been in their peak spending years since 2021, and will continue as the world’s highest-spending cohort until 2033. and roughly twice the size of China’s total spending. This group of consumers will spend $15.2 trillion in 2025 alone. By 2035, their annual spend will peak at $23 trillion.

Consumer 147

Consumer Returns Marketing Management 147

365 Retail

MARCH 26, 2025

Execution and Risk Management Upon confirming the bullish engulfing pattern, the next step is to plan the entry and manage risk effectively. in June 2021, where a bullish engulfing pattern appeared on the weekly chart after a consolidation phase. Real-World Application Consider the example of Tesla Inc.

Marketing 52

Marketing Management Location Planning 52

Inside Retail

MARCH 10, 2025

Since entering the region in 2021, GMG has grown to more than 200 stores, with a target of reaching 400 within the next five years. To manage regulatory hurdles, GMG has established a regional headquarters in Kuala Lumpur and an operational office in Singapore.

Retail Marketing 130

Retail Marketing Marketing Planning Sporting Goods 130

Inside Retail

MAY 27, 2025

The complexity of AI whether it’s just helping in process optimisation, whether it’s delivering insights across management, or whether it’s actually engaging with customers is immense, she said. Nykaas public listing in 2021 brought with it the pressures of quarterly scrutiny, but also new freedom to scale with vision.

Fashion 130

Fashion Consumer Marketing Shopping 130

Retail Gazette

NOVEMBER 5, 2024

Ashley claimed last month that Boohoo “urgently needs to address the management of its business” after what he termed an “abysmal performance” and put himself forward as the solution to their problems.

ATS 114

ATS Fashion Department Stores Fast Fashion 114

Retail Gazette

FEBRUARY 5, 2025

Despite the northern rival being issued a weaker B1 rating, it recently saw full-year profit rise and its “strongest” quarter since 2021. It cautioned the supermarket could fall behind Morrisons. Asda was issued a ratings upgrade by Moody’s from B2 in April. “However, significant execution risks remain at this stage.”

Grocer 85

Grocer Supermarket Customer Experience Marketing 85

Inside Retail

FEBRUARY 19, 2025

Thanks to a new warehouse-management system and agile processes, Oz Hair & Beauty was able to keep up with the spike in orders from customers who could no longer visit a salon. The companys revenue grew 68 per cent, to $40 million, in the 12 months ended June 30, 2021, the Australian Financial Review reported.

Customer Experience 130

Customer Experience Marketing Location Planning 130

Retail Gazette

JULY 11, 2025

However, the grocery giant has spoken out against the accusations, claiming that it has invested over £500m in retail pay since 2021, including £80m during the current year. “Whilst there is nothing illegal in how Asda has approached pay, we would argue it has certainly been immoral,” she continued.

Supermarket 105

Supermarket Grocer Management Planning 105

Inside Retail

DECEMBER 8, 2024

While the ban aims to reduce the negative impact of social media use on children, the indirect ramifications on brands and retailers could pose a major problem, requiring marketing managers to rethink content strategies across the board. The gross merchandise value (GMV) generated by Australian social commerce was US$1.63 billion by 2029.

Social Commerce 130

Social Commerce Marketing Management Consumer 130

Retail Wire

MAY 19, 2025

Subway has lost about 7,600 stores, including over 1,000 in 2020, 2021, and 2018. Due to its management’s disregard for franchisees, in December 2024, there was conjecture that Subway may be “gobbled up” by a rival, Jersey Mike’s. In 2015, it reached a peak of almost 27,000 stores. making it the second largest.

Location 195

Location Shopping Management ATS 195

Retail Gazette

DECEMBER 22, 2024

Boohoo put the 43,963sq ft six-storey building at 10 Great Pulteney Street up for sale in August , just two years after acquiring it in 2021 for 72m. We will now utilise our in-house design studio and asset management team to ensure 10 Great Pulteney Street continues to provide high-quality workspace for our occupiers.

Fashion 119

Fashion Management Marketing ATS 119