Retail TouchPoints

JUNE 14, 2021

Persaud, who has held the role of EVP, Retail since February 2020 , will now be responsible for orchestrating new in-store experiences and operations processes under the retailer’s RxEvolution strategy. Persaud has 25 years of retail experience across multiple channels at companies in both the U.S. and Canada.

Supply Chain Management 269

Supply Chain Management Store Operations Management Promotions 269

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout 276

Checkout Payment Services Supermarket Customer Experience 276

Retail TouchPoints

APRIL 3, 2024

The retailer will instead rely more heavily on its smart Amazon Dash Carts , which have been deployed at Fresh stores since 2020 as well as at Amazon subsidiary Whole Foods. The company already had moved the JWO unit out of its retail group and into its AWS cloud computing division.

Merchandise Store 270

Merchandise Store Checkout Supermarket Shopping 270

Retail TouchPoints

DECEMBER 16, 2022

Organized retail crime has been on the rise since 2020 and costs retailers an average of $700,000 per $1 billion in sales, according to the National Retail Federation. Solutions up until now have typically involved locking up high-value merchandise, but Lowe’s new technology could allow the company to throw away its padlocks and shelf gates.

Point of Sale 334

Point of Sale Customer Experience ATS Store Operations 334

Retail TouchPoints

MARCH 19, 2024

Ulta Beauty isn’t the first retailer to take on the challenge of recycling these products’ containers and packaging, but with the chainwide expansion it’s certainly among the largest in terms of scope.

ATS 271

ATS Store Operations Customer Experience Fulfillment 271

Retail Next

OCTOBER 5, 2020

With customers now becoming much more discerning when it comes to making purchases, the importance of a great customer experience is perhaps more important than ever. But let’s not let Christmas 2020 go down in history for all the wrong reasons.

Customer Experience 52

Customer Experience Consumer Returns Shopping 52

Retail TouchPoints

APRIL 3, 2024

By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance. This reflects real-life customer experiences with your products and encourages others to engage with your brand on social media platforms.

Promotions 276

Promotions Customer Experience Point of Sale Accessories 276

Retail TouchPoints

JUNE 16, 2023

Dunn originally departed from Walmart and Bonobos in 2020 but did not provide information about the reasons for his departure or his future plans. He will partner with Express CEO Tim Baxter and Bonobos President John Hutchinson to help drive the future of the brand.

Fashion 260

Fashion Customer Experience Planning Management 260

Retail TouchPoints

FEBRUARY 27, 2024

Pet Supplies Plus and DoorDash will offer same-day delivery of pet products from all 720 of the retailer’s stores. Since launching the Pets vertical in 2020, DoorDash has more than 400,000 pet products available for on-demand delivery,” said Fuad Hannon, VP of New Verticals at DoorDash in a statement.

Supermarket 251

Supermarket Store Operations Customer Experience ATS 251

Retail TouchPoints

APRIL 20, 2023

However, Amazon did say that through the pilot of ACX, it already has detected hundreds of matching accounts, where the same counterfeiter tried to create selling accounts on Amazon and at least one other store operator. “We We look forward to supporting this momentous effort with all of the tools that the IPR Center brings to bear.”

Accounting 257

Accounting Store Operations Shopping Customer Experience 257

Retail TouchPoints

OCTOBER 2, 2020

As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment. The Home Depot has named Edward “Ted” P. Decker as President and COO, effective Oct.

Promotions 164

Promotions Merchant Services Store Operations Advertising 164

Retail TouchPoints

MAY 23, 2022

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. Part of FTD’s growth plan is to expand from the approximately 2,000 florist member customers currently using the platform to at least 5,000 within the next two years.

Payment Services 262

Payment Services Customer Experience Fulfillment Point of Sale 262

Retail Next

FEBRUARY 28, 2020

A combination of advancing technology, the need to compete with online shopping, and modernized strategies has led to fundamental changes in stores of all kinds. To cover this idea in more detail, this article identifies five specific ways in which the in-store experience is shaping retail in 2020.

Payment Services 52

Payment Services Customer Experience Point of Sale Shopping 52

Retail TouchPoints

NOVEMBER 29, 2023

The retailer, which has been shifting its store fleet to feature more small-format and outlet stores, had partnered with DoorDash rival Instacart for on-demand deliveries in November 2020 , a relationship that has continued.

Consumer 259

Consumer Shopping ATS Store Operations 259

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer Experience 259

Customer Experience Shipping Location Promotions 259

Retail TouchPoints

DECEMBER 15, 2023

With vehicle routes limited to locations that the retailer controls, such as its DCs and stores, autonomous vehicles have to deal with fewer variables than they would for home deliveries. In fact, Walmart has worked with Gatik for autonomous deliveries from distribution centers to stores in Bentonville, Ark.

Marketing 252

Marketing Fulfillment Location Shopping 252

Retail TouchPoints

OCTOBER 13, 2023

TerraCycle has been working with other retailers on recycling programs to combat waste: Nordstrom debuted its beauty container recycling program in October 2020 , and Saks partnered with TerraCycle in November 2022.

Store Operations 257

Store Operations Customer Experience Fulfillment 257

Retail TouchPoints

OCTOBER 24, 2023

CPG companies increasingly went the direct-to-consumer route to get closer to customers, but dealing with smaller orders and more returns complicated their logistics processes. By analyzing how newer service offerings impact operations across the entire business, leaders can gain unique insights and find and capture tremendous value.

Store Layout 278

Store Layout Consumer Customer Experience Returns 278

Retail TouchPoints

FEBRUARY 22, 2021

The Columbus College of Art & Design (CCAD) is launching a new nine-part online lecture series, CCAD Knows Retail , featuring industry leaders sharing insights on everything from physical-world storytelling to solving the customer experience equation. All events are free, but registration is required. The series kicked off Feb.

Customer Experience 147

Customer Experience Consumer Marketing ATS 147

Retail TouchPoints

MAY 5, 2023

growth at Bloomingdale’s stores during the same period. Conversion rates also are “significantly above mall locations and customer experience scores on layout and neatness of the store, ease of the checkout process and availability of colleagues are 25 to 30 points higher,” Gennette said during the company’s Q4 2022 earnings call in March.

Department Stores 274

Department Stores Checkout Location Planning 274

Retail TouchPoints

JULY 28, 2020

Nominators will be asked how the associate demonstrates exceptional retail performance on the front line, is committed to delivering personalized customer experiences for clients or is achieving admirable results. Finalists will be announced October 6, and winners will be announced in a real-time virtual event on October 22, 2020.

Customer Experience 152

Customer Experience Management Store Operations 152

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. The sportswear company’s new “Own the Game” 5-year growth strategy was unveiled at its Investor and Media Day March 10. More than €1 billion ( $1.2

Planning 196

Planning Wholesale Sporting Goods Accounting 196

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

Planning 276

Planning Wholesale Customer Experience Store Operations 276

Retail TouchPoints

APRIL 20, 2022

We love creating genuine interactions in our stores and look forward to bringing that experience across the country.” ” Brooklinen’s brick-and-mortar expansion was previously announced after the company raised $50 million in March 2020. At that time its stated goal was reaching the 30 -store mark by 2023.

Planning 268

Planning Shipping Customer Experience Location 268

Retail TouchPoints

DECEMBER 20, 2023

The Federal Trade Commission (FTC) has prohibited Rite Aid from using facial recognition technology in its stores, claiming the retailer failed to implement reasonable security procedures and prevent harm to consumers.

Consumer 256

Consumer Store Operations Customer Experience ATS 256

Retail TouchPoints

JULY 22, 2021

This has increased e-commerce’s share of global retail to 17% in 2020, up from 14% in 2019. At the end of the day, only one certainty remains; the retail industry needs to keep improving its customer experience to stay in the game. . Indeed, Statista predicts ecommerce revenue to reach $563.4 million by 2025, up from $431.6

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

Supply Chain Management 250

Supply Chain Management Fulfillment Shipping Inventory Management 250

Retail TouchPoints

APRIL 19, 2023

Since launching its first non-food partnership in 2020 and the introduction of its dedicated Kids and Baby category in 2021, Uber’s grocery, retail and new verticals business has grown to more than 100,000 merchant partners.

Accessories 254

Accessories Planning Consumer Shopping 254

Retail TouchPoints

FEBRUARY 2, 2023

Siman Group , which operates 15 large department stores across Central America, has deployed an item-level RFID solution that has raised its inventory accuracy levels from the 65% to 70% range up to 95%.

Department Stores 247

Department Stores Management Store Operations Customer Experience 247

Retail TouchPoints

NOVEMBER 9, 2021

Since the middle of 2020, several of the country’s largest retailers have taken steps to raise associates’ pay. Following are some of the most notable milestones on the road to higher wages: In June 2020 , Target implemented a $15 minimum wage; In January 2021 , Wayfair boosted its minimum wage to $15 per hour for all U.S.

Planning 295

Planning Marketing Store Operations ATS 295

Retail TouchPoints

SEPTEMBER 30, 2020

The women’s apparel and fashion accessories retailer plans to open additional store locations in markets across the country through the rest of 2020 and into early 2021. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

Accessories 290

Accessories Apparel Fashion Returns 290

Retail TouchPoints

SEPTEMBER 3, 2020

The Retail Innovation Conference has added a multitude of seasoned retail executives and changemakers to the agenda for its first-ever online experience. Sessions will span across six tracks and feature executive leaders who are helping their businesses accelerate innovation.

Customer Experience 164

Customer Experience Marketing Management Store Operations 164

Retail TouchPoints

OCTOBER 1, 2022

Sales rose from $13 billion in 2019 to $20 billion in 2020, and cannabis retailers’ status as essential businesses let them introduce new methods of selling to their customers. We also have an unmatched consumer experience in the store so that folks will select us.”.

Customer Experience 318

Customer Experience Consumer Promotions Planning 318

Inside Retail

SEPTEMBER 20, 2023

The company operates KFC, Pizza Hut, Taco Bell and partners with Lavazza to develop coffee shop concepts too. From 2020 to the first half of 2023, the company added 4402 new stores in China and raked in an operating profit of $3.6 The current store count stands at 13,602, with total revenues at $5.6

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Inside Retail

SEPTEMBER 20, 2023

The company operates KFC, Pizza Hut, Taco Bell and partners with Lavazza to develop coffee shop concepts too. From 2020 to the first half of 2023, the company added 4,402 new stores in China, and raked in an operating profit of $3.6 The current store count stands at 13,602, with total revenues at $5.6

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces.

Payment Services 271

Payment Services Fulfillment Location Shipping 271

Retail TouchPoints

JULY 21, 2020

“Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

Fulfillment 224

Fulfillment Payment Services Beauty and Health Checkout 224