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Inside Accent Group’s new customer experience centre

Inside Retail

“We had to operate on overdrive,” Michelle Yanez-Olivares, Accent Group’s head of customer experience (CX), told Inside Retail. This new space will give us the ability to work collaboratively, be innovative, thrive as a team and bring all the Customer Experience ideas to life,” Yanez-Olivares said on LinkedIn last month.

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How businesses are leveraging GenAI to curate bespoke customer experiences

Inside Retail

At a time when consumers are conscious of spending, especially in the lead-up to the holiday period, offering more value through tailored customer experiences for free is key to getting consumers to purchase through certain retail channels.

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Welcome to the new customer experience

Inside Retail

Let’s look at five ways retailers are building a better customer journey to grow in the new normal: Cohesive customer experiences Artificial intelligence-powered personalisation Revolutionised loyalty programs Real-time omnichannel engagement Unified customer data. Creating cohesive customer experiences.

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Ubers Eats Enhances Customer Experience with Extended Ordering Hours, Live Tracking

Retail TouchPoints

The service launched in July 2020 and initially served select cities in Brazil, Chile, Colombia, Peru and Canada before expanding to parts of the U.S. Uber also boosted its delivery capabilities in July 2020 through the acquisition of Postmates for more than $2.6 Uber Eats has since entered partnerships with multiple major U.S.

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A Roadmap to Outsmart Bad Bots and Protect Customer Experiences This Holiday Season

Retail TouchPoints

These “Grinchbots” were responsible for the gaming console shortage in 2020 and early 2021. A Roadmap to a Bad Bot-Free Holiday Shopping Experience. By taking a few proactive steps, brands can deliver a world-class customer experience while managing the impact of malicious automated traffic.

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Top 2020 Retail Challenges and How To Future-Proof for 2021

Retail TouchPoints

This left smaller retailers searching for ways to boost online sales performance and customer experiences in the face of such stiff competition, especially for leveraging big-ticket retail events — Black Friday, Cyber Monday, Christmas — for securing much-needed revenue. According to IMF , the global economy contracted by 4.9%

Consumer 279
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How digital payments can help businesses lead in customer experience

Inside Retail

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Ultimately, the risk for businesses lies in missing out on the significant efficiency and customer experience benefits that digital businesses will offer,” concludes Yee.