Exclusive Q&A: How JOANN Retains Customers by Merging Human- and Tech-Focused Store Strategies
Retail TouchPoints
OCTOBER 12, 2021
Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.
Let's personalize your content