Retail TouchPoints

APRIL 26, 2024

One example of this is Uncle Ben’s, which was accused of promoting racial stereotypes with the depiction of an African-American man on its packaging, prompting parent company Mars to rebrand the rice company to Ben’s Original in 2020. Its staff takes pride in the ability to inform customers about various packaging options.

Consumer 162

Consumer Accounting Promotions Shipping 162

Retail TouchPoints

JANUARY 20, 2021

Shapaker shared recommendations for what retailers and sellers need to do in order to consolidate the gains made last year, and how the industry (mostly) dodged the “shipageddon” bullet that had been predicted for holiday 2020. Retail TouchPoints (RTP): We’ve seen tremendous overall ecommerce growth in 2020. In Q2 2020, boom, the U.S.

Fulfillment 264

Fulfillment Customer Experience Consumer Shipping 264

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer Experience 259

Customer Experience Shipping Location Promotions 259

Retail TouchPoints

AUGUST 9, 2022

Walmart already has removed shipping minimums and added six months of Spotify Premium access to its incentives, as well as offered perks unmatched by Prime like gas station discounts. The retailer acquired Vudu in 2010 and added shoppable ads in 2018, but ultimately sold the streaming service to Fandango in 2020.

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Shipping Customer Experience 237

Retail TouchPoints

AUGUST 8, 2022

There are numerous types of enrollment incentives, but the most common are discounts, free shipping and a gift with purchase. Free shipping is a table-stakes incentive; 85% of shoppers say that not having free shipping for online orders is a “deal-breaker.” Subscribe More, Save More to Increase Share of Customer Wallet.

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Promotions Merchant Services Shipping Consumer 253

Retail TouchPoints

MARCH 30, 2021

Lands’ End Marketplace had a soft launch in June 2020 to beta test the platform’s integrated systems. The retailer will leverage its website and drop shipping for order fulfillment to create a positive customer experience.

Drop-Shipping 209

Drop-Shipping Fulfillment Shipping Customer Experience 209

Retail TouchPoints

NOVEMBER 4, 2022

Global ecommerce sales are set to top $5 billion this year and parcel volumes are expected to swell to 175 million parcels shipped. For that reason, the consequences of a poor, complicated last-mile delivery experience can’t be underestimated. Good news for business overall, but a cause for concern for logistics managers. .

Shipping 275

Shipping Fulfillment Consumer Shopping 275

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. In 2020, 62% of consumers had made that kind of switch.

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Drop-Shipping Returns Shipping Consumer 276

Retail TouchPoints

APRIL 20, 2022

We love creating genuine interactions in our stores and look forward to bringing that experience across the country.” ” Brooklinen’s brick-and-mortar expansion was previously announced after the company raised $50 million in March 2020. At that time its stated goal was reaching the 30 -store mark by 2023. ”

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Planning Shipping Customer Experience Location 268

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

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Fulfillment Inventory Management Returns Point of Sale 310

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2

Supply Chain Management 250

Supply Chain Management Fulfillment Shipping Inventory Management 250

Retail TouchPoints

AUGUST 16, 2022

Walmart already has made several other moves to improve its membership service since its launch in September 2020 , including removing shipping minimums and adding six months of Spotify Premium access. Walmart+ also offers perks unmatched by Prime, such as gas station discounts and access to the InHome service.

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Shipping Planning Management Shopping 228

Retail TouchPoints

SEPTEMBER 2, 2020

In fact, alcohol was one of the fastest-growing categories in e-Commerce channels, according to Nielsen research : from the first week of March to June 27, 2020, online sales grew 309% over the same period year. Retail TouchPoints (RTP): What areas of the customer experience do you believe makes Vivino stand out?

Merchant Services 249

Merchant Services Shopping Customer Experience Shipping 249

Inside Retail

JULY 1, 2021

Perhaps one of the biggest buzzwords of 2020 was ‘omnichannel’, as it became increasingly clear to retailers that they needed to offer customers more options on how and where they want to shop, whether it’s offering ship-from-store, click-and-collect, view instore inventory online or reserve-in-store.

Shipping 182

Shipping Point of Sale Customer Experience Fulfillment 182

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

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Returns Drop-Shipping ATS Shipping 241

Inside Retail

FEBRUARY 11, 2024

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards. It also took home the award for outstanding growth.

Planning 264

Planning Drop-Shipping Customer Experience Wholesale 264

A1 Retail

AUGUST 16, 2021

The company needed to find a way to keep the engine running and satisfy customer demands even when its physical stores were closed. It also wanted to create better omnichannel customer experiences and offer customers subscription services and purchase perks that would encourage loyalty. Ship from store.

Customer Experience 52

Customer Experience Shopping Dead-Stock Payment Services 52

Retail TouchPoints

JUNE 2, 2021

The pandemic put pressure on every retailer’s website, but GNC faced a unique obstacle: the company had rolled out a revamped ecommerce site in January 2020, just in time for social distancing and lockdowns to cause a massive shift toward online ordering.

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Drop-Shipping Fulfillment Customer Experience Shipping 296

Retail TouchPoints

MARCH 21, 2024

Amazon ’s Prime membership has been paying dividends for the company for decades, and after Walmart followed suit with Walmart+ in 2020 , it was only a matter of time before Target entered the mix. Leveraging (and Raising the Profile of) Shipt As with its competitive predecessors , fast, free shipping is a cornerstone of Target Circle 360.

Consumer 254

Consumer Shipping Planning ATS 254

Retail Focus

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

Markdowns 130

Markdowns Fulfillment Shipping Fashion 130

Inside Retail

JUNE 13, 2023

NL: It offers customers access to exclusive benefits, including personal shopper services, regular discounts and offers, as well as complimentary express shipping. How do you approach customer service at YNAP? Can you provide any concrete examples of how you go above and beyond to deliver a great customer experience?

Merchant Services 245

Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. million members on top of the 74 million customers in the free program. CVS Pharmacy rebranded the paid portion of its loyalty program as ExtraCare Plus in January 2024, revealing that the paid program had 6.5

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

APRIL 12, 2024

Back in 2020, Walgreens was sued in class action for improperly taxing protective face masks in Pennsylvania. A few years back, an attorney sued several wineries for allegedly not collecting sales tax on shipping charges in Illinois. Frontline customer service staff should have a reasonable understanding of sales tax.

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Payment Services Checkout Shipping Point of Sale 205

Retail Focus

JUNE 9, 2023

What this highlights is an opportunity for the retail industry that is waiting to be grabbed – combining physical stores and digital technology to provide enhanced or brand-new and innovative customer experiences. And, a brand that is leading the pack is Gymshark. over the previous two years.

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Drop-Shipping Customer Experience Apparel Shipping 130

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. The growth from April (2020) was exponential for overall revenue for the business and revenue from email.

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Wholesale Accounting Marketing Outdoor 248

Retail TouchPoints

JULY 10, 2020

retailers in 2020, from the California Consumer Privacy Act (CCPA) to the United States-Mexico-Canada Agreement (USMCA) and the impact of Chinese tariffs, staying ahead can be the difference in hitting revenue goals. The 2020 shopper will likely not look anything like the shopper of 2030. With many new regulations facing U.S.

Merchant Services 154

Merchant Services Customer Experience Checkout Fulfillment 154

Retail TouchPoints

APRIL 9, 2021

2020 has been an exceptionally turbulent year for all, with 2021 somewhat following suit. Even when steps were taken to reopen retail, it was with a vastly different outlook and a dramatically different model from what was needed before the 2020 pandemic hit. The Future of RFID and Retail. By using RFID, BOPIS 2.0

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Sporting Goods Returns Shopping Apparel 306

Inside Retail

APRIL 2, 2024

This follows the opening of its first brick-and-mortar store in 2020 when it “effortlessly” came upon an opportunity to open its Byron Bay concept flagship. I believe our customers came to Zulu & Zephyr for hope – hope for holidays, vacations, time with family, times to dress up and feel great.

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Fashion Boutique Customer Experience Shipping 130

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. and Canada stores have been closed since March 18, the company enabled ship-from-store capabilities in approximately 85% of its U.S. Even though approximately 95%. of the company’s U.S.

Location 150

Location Shipping Apparel Returns 150

Inside Retail

MARCH 7, 2024

Despite a slight dip in 2020, the global apparel market is set to grow to about US$2 trillion by 2028, from US$1.79 Consistency in branding, customer experience, and product offering ensures a cohesive and positive experience for our customer across all locations,” Santic said. trillion where it sits currently.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Inside Retail

MARCH 27, 2022

Peer-to-peer fashion rental platform Designerex is looking to raise fresh funds to help it scale in the US and other global markets as it experiences record growth post-Covid. Focus on customer experience. It has fast-tracked sustainability and circularity – especially within fashion.

Fashion 130

Fashion Fast Fashion Payment Services Shipping 130

Retail TouchPoints

JULY 30, 2020

Big Lots plans to implement ship-from-store capabilities from selected stores later in 2020. In 2019, Big Lots instituted buy online, pick up in-store in all 1,400 of its stores, and the retailer rolled out curbside pickup chainwide when the COVID-19 pandemic began.

Planning 210

Planning Shipping Shopping ATS 210

Retail TouchPoints

MARCH 17, 2021

Holiday 2020 was unlike any other for ecommerce growth. This massive increase put significant strains on the supply chain as well as shipping and delivery. For example, a retailer could offer additional rewards to a customer who is willing to wait three days for an order instead of two. from 2019, totaling $188.2

Drop-Shipping 154

Drop-Shipping Shipping Beauty and Health Fulfillment 154

Retail TouchPoints

FEBRUARY 23, 2024

Manufacturers can simplify the intricate task of cross-border transfers by employing customs brokers with knowledge of local regulations, making border crossing more compliant and efficient. For example, high-value shipments with a short ship time can use air, while rail transport can be used for long-distance freight.

Shipping 203

Shipping Planning Consumer Marketing 203

Retail TouchPoints

JANUARY 15, 2021

A low conversion rate means you probably need to go back to your product and cart pages and adjust the copy, user experience, pricing or finance options so people feel more compelled to click “buy.”. Total costs (marketing, packaging, shipping, fulfillment, storage, etc.) / # of orders = cost per order. are factored in.

Payment Services 150

Payment Services Promotions Shipping Planning 150

Retail TouchPoints

AUGUST 23, 2021

The turmoil also proved that mobile technology enables needed flexibility in times of disruption and drives superior customer experiences that make retailers more competitive. A lasting effect of the pandemic is that it’s increased customer demand for more options and raised expectations for more personalized experiences.

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Payment Services Location Customer Experience Management 264

Inside Retail

JULY 6, 2021

The unprecedented disruptions of 2020 unravelled retail assumptions and exemplified retailers’ resilience in the face of drastically changed customer demands. Indeed, 79 per cent of consumers say that the customer experience is as important as a brand’s products and services.

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Retail Trends Payment Services Promotions Returns 236