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(Some of) the Technology that is Empowering the Customer Channel in Physical Retail

Retail Next

APRIL 1, 2021

Customers (or should I say “shoppers”) don’t look at different channels. Half shipped, half in store? Ship to store? TECH CONNECTS: HELPING BRIDGE THE JOURNEY (five places that improve the end-to-end experience). Again, Nordstrom with their new Nordstrom Live virtual shopping experiences. They are in control.

Visual Merchandising 40
Visual Merchandising Home Furnishings Shipping Fulfillment 40
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How Interior Define ‘Democratizes Customization’ with Digital Tech and Localized Sales

Retail TouchPoints

MAY 17, 2021

Customers meet virtually with a local design specialist who walks them through the process, just like they would in a physical store, while also helping them navigate the website and use a suite of digital tools including mood boards , space planning tools and an AR app that lets customers test out their creation in their room.

Shipping 152
Shipping Clienteling Planning Location 152
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