Retail TouchPoints

NOVEMBER 4, 2022

To orchestrate all of these moving parts, companies must tackle complicated fulfillment and routing processes as well as navigate murky carrier partnerships to add capacity and flexibility when needed. Global ecommerce sales are set to top $5 billion this year and parcel volumes are expected to swell to 175 million parcels shipped.

Shipping 259

Shipping Fulfillment Consumer Shopping 259

Retail TouchPoints

JUNE 2, 2021

The pandemic put pressure on every retailer’s website, but GNC faced a unique obstacle: the company had rolled out a revamped ecommerce site in January 2020, just in time for social distancing and lockdowns to cause a massive shift toward online ordering.

Drop-Shipping 287

Drop-Shipping Fulfillment Customer Experience Shipping 287

Retail TouchPoints

MARCH 30, 2021

Lands’ End Marketplace had a soft launch in June 2020 to beta test the platform’s integrated systems. The retailer will leverage its website and drop shipping for order fulfillment to create a positive customer experience.

Drop-Shipping 196

Drop-Shipping Fulfillment Shipping Customer Experience 196

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2

Supply Chain Management 235

Supply Chain Management Fulfillment Shipping Inventory Management 235

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Ecommerce execution will lean more heavily on store-based fulfillment. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

Fulfillment 302

Fulfillment Department Stores Shipping Planning 302

Retail TouchPoints

JULY 25, 2022

BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Click-and-collect, a.k.a.

Fulfillment 191

Fulfillment Promotions Shipping Store Operations 191

Inside Retail

MARCH 7, 2024

Despite a slight dip in 2020, the global apparel market is set to grow to about US$2 trillion by 2028, from US$1.79 Consistency in branding, customer experience, and product offering ensures a cohesive and positive experience for our customer across all locations,” Santic said. trillion where it sits currently.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

SEPTEMBER 11, 2020

With this in mind, there are some key considerations to keep in mind as you begin initiating your Peak 2020 plan. Invaluable Customer Service. It’s critical that you have a scalable customer service operation in place that can effectively manage the spike in customer inquiries that is sure to come. The Brand Matters.

Fulfillment 195

Fulfillment Consumer Shipping Planning 195

Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. million members on top of the 74 million customers in the free program. CVS Pharmacy rebranded the paid portion of its loyalty program as ExtraCare Plus in January 2024, revealing that the paid program had 6.5

Checkout 179

Checkout Returns Shipping Promotions 179

Inside Retail

JULY 1, 2021

Perhaps one of the biggest buzzwords of 2020 was ‘omnichannel’, as it became increasingly clear to retailers that they needed to offer customers more options on how and where they want to shop, whether it’s offering ship-from-store, click-and-collect, view instore inventory online or reserve-in-store.

Shipping 182

Shipping Point of Sale Customer Experience Fulfillment 182

Retail TouchPoints

JULY 10, 2020

retailers in 2020, from the California Consumer Privacy Act (CCPA) to the United States-Mexico-Canada Agreement (USMCA) and the impact of Chinese tariffs, staying ahead can be the difference in hitting revenue goals. The 2020 shopper will likely not look anything like the shopper of 2030. With many new regulations facing U.S.

Merchant Services 152

Merchant Services Customer Experience Checkout Fulfillment 152

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer Experience 249

Customer Experience Shipping Location Promotions 249

Retail TouchPoints

APRIL 26, 2024

One example of this is Uncle Ben’s, which was accused of promoting racial stereotypes with the depiction of an African-American man on its packaging, prompting parent company Mars to rebrand the rice company to Ben’s Original in 2020. Its staff takes pride in the ability to inform customers about various packaging options.

Consumer 162

Consumer Accounting Promotions Shipping 162

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Inside Retail

APRIL 28, 2022

A fulfillment center in New York City voted to create Amazon’s first US union, a result the retailer is contesting. Amazon’s forecast shows hiking the price of its fast-shipping club Prime last quarter may not be enough to prop up its profit. The company’s expenses swelled as it offered higher pay to attract workers.

Operating Expenses 246

Operating Expenses Fulfillment Shipping Customer Experience 246

Retail Bound

JANUARY 25, 2023

Third-party logistics companies — that specialize in ecommerce order fulfillment — are a relatively new market in the massive $10 Trillion Logistics Industry ( source ). Historically, 3PLs were nothing more than a “middle man” — boxes would be shipped from Point A to Point B in order for retailers to keep store shelves stocked.

Shipping 52

Shipping Fulfillment Returns Customer Experience 52

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. In 2020, 62% of consumers had made that kind of switch.

Drop-Shipping 261

Drop-Shipping Returns Shipping Consumer 261

Retail TouchPoints

MARCH 17, 2021

Holiday 2020 was unlike any other for ecommerce growth. This massive increase put significant strains on the supply chain as well as shipping and delivery. For example, a retailer could offer additional rewards to a customer who is willing to wait three days for an order instead of two. from 2019, totaling $188.2

Drop-Shipping 152

Drop-Shipping Shipping Beauty and Health Fulfillment 152

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Prime Day and the Last Mile Will Shape Holiday 2020. and eBay offer opportunities for branded storefronts and content.

Payment Services 259

Payment Services Fulfillment Location Shipping 259

Inside Retail

MARCH 2, 2023

Retailers are constantly on the lookout for cutting edge technologies that improve efficiencies and productivity, streamline operations and improve the customer experience. In mid-2020, Officeworks transitioned to its Briggs Drive facility in Derrimut, Victoria.

Fulfillment 130

Fulfillment Inventory Management Beauty and Health Management 130

A1 Retail

AUGUST 16, 2021

The company needed to find a way to keep the engine running and satisfy customer demands even when its physical stores were closed. It also wanted to create better omnichannel customer experiences and offer customers subscription services and purchase perks that would encourage loyalty. Ship from store.

Customer Experience 52

Customer Experience Shopping Dead-Stock Payment Services 52

Inside Retail

FEBRUARY 28, 2022

Whilst 2020 was about dealing with the outcomes of the acceleration of e-commerce and omnichannel, in 2021, retailers were trying to cope with a perfect storm of demand and supply issues, including international shipping uncertainty, loss of capacity, increased costs – even a lack of containers and pallets.

Fulfillment 130

Fulfillment Drop-Shipping Planning Management 130

Retail Minded

MARCH 10, 2022

Very few retail leaders would argue that the role of physical stores are the same as they were at the start of 2020. It is not simply a matter of digital vs. physical anymore but rather it’s about how a brand can leverage all avenues in which their business connects to customers to deliver that truly remarkable customer experience journey.

Dead-Stock 98

Dead-Stock Fulfillment Payment Services Clienteling 98

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 224

Returns Drop-Shipping ATS Shipping 224

Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. million members on top of the 74 million customers in the free program. CVS Pharmacy rebranded the paid portion of its loyalty program as ExtraCare Plus in January 2024, revealing that the paid program had 6.5

Planning 130

Planning Beauty and Health Payment Services Checkout 130

365 Retail

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

Markdowns 52

Markdowns Fulfillment Shipping Fashion 52

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We put the customers at the center and really get to know them. It’s really a holistic approach,” she said. “We

Planning 259

Planning Wholesale Customer Experience Store Operations 259

Retail TouchPoints

JANUARY 15, 2021

Cost per order: Your cost per order is an important metric because it tells you how much one order costs once advertising, packaging, shipping, etc. Total costs (marketing, packaging, shipping, fulfillment, storage, etc.) / # of orders = cost per order. Evaluating 2020 Metrics and Planning for 2021. are factored in.

Payment Services 149

Payment Services Promotions Shipping Planning 149

Retail TouchPoints

MAY 5, 2021

The COVID-induced ecommerce boom of 2020 saw online sales climb across almost all categories last year, including some unexpected ones. Of course, there are reasons why certain kinds of products haven’t been as quick to become ecommerce mainstays — mailing a live tree will never be as simple as shipping at T-shirt, for example.

Returns 274

Returns Consumer Marketing Comparison Shopping 274

365 Retail

SEPTEMBER 12, 2022

The show, held at London’s ExCeL, has a dedicated conference with sessions tailored to address the needs of retail professionals, covering marketing, growth, delivery, customer engagement, omnichannel innovation and fulfilment. Customer experience sits front and centre of a session by Ron Garrick.

ATS 70

ATS Customer Experience Fulfillment Shipping 70

Retail TouchPoints

JULY 30, 2020

Big Lots plans to implement ship-from-store capabilities from selected stores later in 2020. In 2019, Big Lots instituted buy online, pick up in-store in all 1,400 of its stores, and the retailer rolled out curbside pickup chainwide when the COVID-19 pandemic began.

Planning 205

Planning Shipping Shopping ATS 205

Retail TouchPoints

FEBRUARY 23, 2024

Manufacturers can simplify the intricate task of cross-border transfers by employing customs brokers with knowledge of local regulations, making border crossing more compliant and efficient. For example, high-value shipments with a short ship time can use air, while rail transport can be used for long-distance freight.

Shipping 188

Shipping Planning Consumer Marketing 188

Retail TouchPoints

AUGUST 9, 2023

The idea of transforming malls into “mixed use” gathering spots has become popular, but an aerial view of these complexes provides an interesting perspective on another potential evolutionary path for the mall: as a fulfillment center. “ All those back-of-house loading docks are just perfect for fulfillment.

Fulfillment 211

Fulfillment Shopping Shipping Consumer 211

Retail TouchPoints

AUGUST 24, 2020

in the first quarter of 2020. They have plenty of room to offer great discounts, and will be more confident about their shipping guarantees as well. Many retailers that have brick-and-mortar stores also can combine timely online discounts with curbside or (depending on the regional rules) in-store fulfillment.

Comparison Shopping 211

Comparison Shopping Drop-Shipping Fulfillment Planning 211

Retail TouchPoints

MAY 26, 2022

This year it has given the West Coast ports the opportunity to clear out the backlog of ships [waiting to unload their cargos]. Even though in 2022 we’re fortunate to have vaccines and realize that masking does work, and we have effective treatments for COVID-19, China is still stuck in 2020. While it took services about 1.5

Promotions 272

Promotions Supply Chain Management Consumer Shipping 272

Retail TouchPoints

AUGUST 10, 2020

According to CoStar data from Q1 2020, before JCPenney’s bankruptcy filing in May and its announcement of the pending closure of 242 stores , the retailer had a presence in 48% of all U.S. Amazon promises its Prime members free two-hour delivery in some zip codes and a two-day shipping guarantee nationwide.

Department Stores 209

Department Stores Location Shipping Store Operations 209

Retail TouchPoints

MARCH 6, 2023

To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. Overall time in transit was 22% faster in 2022 over 2021 — and 42% faster than in 2020.

Shipping 235

Shipping Fulfillment Wholesale Customer Experience 235