Retail TouchPoints

MARCH 19, 2024

Ulta Beauty isn’t the first retailer to take on the challenge of recycling these products’ containers and packaging, but with the chainwide expansion it’s certainly among the largest in terms of scope.

ATS 254

ATS Store Operations Customer Experience Fulfillment 254

Retail TouchPoints

MAY 23, 2022

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. Part of FTD’s growth plan is to expand from the approximately 2,000 florist member customers currently using the platform to at least 5,000 within the next two years.

Payment Services 245

Payment Services Customer Experience Fulfillment Point of Sale 245

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Ecommerce execution will lean more heavily on store-based fulfillment. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

Fulfillment 302

Fulfillment Department Stores Shipping Planning 302

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces.

Payment Services 259

Payment Services Fulfillment Location Shipping 259

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We put the customers at the center and really get to know them. It’s really a holistic approach,” she said. “We

Planning 259

Planning Wholesale Customer Experience Store Operations 259

Retail TouchPoints

FEBRUARY 27, 2024

Pet Supplies Plus and DoorDash will offer same-day delivery of pet products from all 720 of the retailer’s stores. Since launching the Pets vertical in 2020, DoorDash has more than 400,000 pet products available for on-demand delivery,” said Fuad Hannon, VP of New Verticals at DoorDash in a statement.

Supermarket 236

Supermarket Store Operations Customer Experience ATS 236

Retail TouchPoints

FEBRUARY 11, 2021

Bed Bath & Beyond outlined its three-year growth plan in October 2020. The technology refresh is being accompanied by a $250 million investment in the 450 of its stores that generate 60% of the company’s revenue.

Inventory Management 173

Inventory Management Space Planning Fulfillment Planning 173

Retail TouchPoints

NOVEMBER 29, 2023

The retailer, which has been shifting its store fleet to feature more small-format and outlet stores, had partnered with DoorDash rival Instacart for on-demand deliveries in November 2020 , a relationship that has continued.

Consumer 247

Consumer Shopping ATS Store Operations 247

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer Experience 249

Customer Experience Shipping Location Promotions 249

Retail TouchPoints

DECEMBER 14, 2020

The industry has come a long way from the scramble of March 2020, when essential retailers’ shelves were empty and non-essential retailers had to revamp their entire business models. You can create that blended experience, and I think this is where the advantage of having that real estate footprint is going to come into play.”.

Shopping 299

Shopping Merchant Services Fulfillment Returns 299

Retail TouchPoints

OCTOBER 13, 2023

TerraCycle has been working with other retailers on recycling programs to combat waste: Nordstrom debuted its beauty container recycling program in October 2020 , and Saks partnered with TerraCycle in November 2022.

Store Operations 240

Store Operations Customer Experience Fulfillment 240

Retail TouchPoints

OCTOBER 1, 2022

Sales rose from $13 billion in 2019 to $20 billion in 2020, and cannabis retailers’ status as essential businesses let them introduce new methods of selling to their customers. However, demand for multiple fulfillment options isn’t the only way cannabis sales are beginning to reflect the rest of retail.

Customer Experience 303

Customer Experience Consumer Promotions Planning 303

Retail TouchPoints

OCTOBER 24, 2023

CPG companies increasingly went the direct-to-consumer route to get closer to customers, but dealing with smaller orders and more returns complicated their logistics processes. By analyzing how newer service offerings impact operations across the entire business, leaders can gain unique insights and find and capture tremendous value.

Store Layout 263

Store Layout Consumer Customer Experience Returns 263

Retail TouchPoints

FEBRUARY 5, 2021

Holiday season 2020 has come to an end, so what now? Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty. Ultimately, planning for holiday season 2021 begins with the recap of holiday season 2020.

Payment Services 173

Payment Services Returns Specialty Retailers Promotions 173

Retail TouchPoints

APRIL 19, 2023

Since launching its first non-food partnership in 2020 and the introduction of its dedicated Kids and Baby category in 2021, Uber’s grocery, retail and new verticals business has grown to more than 100,000 merchant partners.

Accessories 236

Accessories Planning Consumer Shopping 236

Retail TouchPoints

NOVEMBER 9, 2021

Since the middle of 2020, several of the country’s largest retailers have taken steps to raise associates’ pay. Following are some of the most notable milestones on the road to higher wages: In June 2020 , Target implemented a $15 minimum wage; In January 2021 , Wayfair boosted its minimum wage to $15 per hour for all U.S.

Planning 286

Planning Marketing Store Operations ATS 286

Retail TouchPoints

FEBRUARY 2, 2023

Siman Group , which operates 15 large department stores across Central America, has deployed an item-level RFID solution that has raised its inventory accuracy levels from the 65% to 70% range up to 95%.

Department Stores 229

Department Stores Management Store Operations Customer Experience 229

Retail TouchPoints

SEPTEMBER 21, 2020

By the end of August 2020, Time to Vote announced that more than 700 companies had joined the group, and that the organization was widening its scope to address new obstacles presented by COVID-19. Nordstrom stores and operations centers will remain open on Nov.

Sporting Goods 258

Sporting Goods Department Stores Apparel Fulfillment 258

Retail TouchPoints

NOVEMBER 20, 2020

While Macy’s has had to close its store in the Cielo Vista Mall in El Paso, Texas, due to a surge in cases in the area, the retailer is continuing to use this and another shuttered location as dark store fulfillment centers. “We Macy’s Customer Acquisition Efforts Net Younger Shoppers. Of the 4 million.

Fulfillment 152

Fulfillment Accounting Location Shopping 152

Inside Retail

FEBRUARY 27, 2023

From 2020-22, retailers took the opportunity to accelerate their digital transformations. As economies across the world reopen and store foot traffic enjoys a healthy rebound, many retailers are turning their attention to what they should do next with the investments that were made during the pandemic.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. He joined the DG real estate and development team in 2020 and most recently served as vice president of real estate.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Retail TouchPoints

OCTOBER 19, 2020

“Adding a Same Day Delivery option is one of the ways we are adapting our 133-year-old company to meet the needs of our modern customers.”. Belk had launched a free contactless curbside pickup service earlier in 2020 that allows shoppers to place their order on Belk.com or the retailer’s mobile app and then pick it up at a store the same day.

Department Stores 276

Department Stores Shopping Merchandise Store Store Operations 276

Retail TouchPoints

MARCH 5, 2024

Amazon pioneered the paid loyalty program with Amazon Prime, which has been in operation for nearly 20 years and has more than 200 million members worldwide. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. He joined the DG real estate and development team in 2020 and most recently served as vice president of real estate.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Retail TouchPoints

MAY 12, 2021

As we continue to settle into the economic and psychological realities of COVID-19, businesses are evaluating what response tactics worked well in 2020 and where there’s room for improvement to ensure resilience going forward. Pre-pandemic, small store formats were on the rise as consumers favored local, more tailored products.

Shopping 213

Shopping Checkout Location Planning 213

Retail TouchPoints

JULY 17, 2020

Deloitte looked at seven trends in its The future is coming … but still one day at a time report, both in terms of where the industry stood at the start of 2020 and what it looks like midway through a turbulent year. Overall private label dollar sales were up 15% year-over-year during Q1 2020, surpassing national brand growth by 33%.

Retail Trends 131

Retail Trends Apparel Fulfillment Merchant Services 131

Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. So while the returns process should be as painless as possible for your customer, it is also an important touch point to create positive customer experiences and even harvest valuable information.

Returns 336

Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

JANUARY 22, 2021

In all, the company claims it has increased grocery delivery capacity by 160% in the second quarter of 2020. Between stores closing and severe declines in discretionary spending, the retail industry has been one of the hardest hit by the pandemic. And technology has everything to do with it.

Consumer 186

Consumer Telecommunications Fulfillment Customer Experience 186

Retail TouchPoints

FEBRUARY 11, 2021

Is that even possible coming out of a year like 2020? One futurist we know said, “2020 was so weird I didn’t even get a chance to be wrong.”. Traditionally, the brick-and-mortar store delivered a fairly static and conventional experience to the customer. But let’s be real here. But the post must go on.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

FEBRUARY 3, 2021

Looking only at the data for the first two months of 2020, you might have been tempted to declare — and not without good reason — that it was shaping up to be a banner year for brick-and-mortar retailers. In the last week of February, national in-store traffic was up 3.5% compared to the previous year.

Advertising 244

Advertising Marketing Spend Consumer Shopping 244

Retail TouchPoints

DECEMBER 22, 2020

Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. Customers without access to a printer at home can choose the “Drop off at FedEx” return method.

Returns 224

Returns Drop-Shipping ATS Shipping 224

Retail TouchPoints

JUNE 1, 2022

As shoppers are increasingly headed back to stores, online purchases will settle to some lower number, likely closer to the $6.5 billion spent in March 2020, or about 10% of all grocery sales. . By March 2022, this had declined to $8.7 Delivery to home is in decline.

Checkout 296

Checkout Location Shopping Consumer 296

Retail TouchPoints

AUGUST 10, 2020

According to CoStar data from Q1 2020, before JCPenney’s bankruptcy filing in May and its announcement of the pending closure of 242 stores , the retailer had a presence in 48% of all U.S. The article did not say how many locations were being discussed. malls, taking up 6% of mall square footage.

Department Stores 209

Department Stores Location Shipping Store Operations 209

Retail TouchPoints

JULY 20, 2020

The Groceries from Walmart service is currently available on the Yahoo Mail iOS app and desktop, with plans to add Android service later in 2020. Yahoo Mail users will get personalized grocery recommendations based on their Yahoo profiles. Yahoo is owned by Verizon Media.

Shopping 190

Shopping Checkout Consumer Location 190

Retail TouchPoints

NOVEMBER 17, 2021

In China alone, livestreaming sales were estimated at $66 billion in 2019 and $160 billion in 2020, and are projected to reach $300 billion in 2021, according to Bryan Amaral, Founder and CEO of Clientricity. Livestreaming is a rapidly growing practice to help omnichannel brands create a deeper connection with consumers in online ecosystems.

Consumer 297

Consumer Shopping Shipping Planning 297

Retail TouchPoints

DECEMBER 21, 2020

Through the 5 pm Christmas Eve deadline, shoppers can place online orders for store pickup and receive same-day deliveries at their homes via Shipt. Target is offering a wide range of items, including 2020’s most popular gifts as well as groceries, apparel, cleaning supplies and other essentials.

Sporting Goods 155

Sporting Goods Apparel Shopping ATS 155

Retail TouchPoints

AUGUST 5, 2020

Restaurants are almost back to full capacity, as we can see from this Retail Store Tours China video from Shanghai. . I’m speaking at China International Retail Innovation Summit 2020 from August 11-12 in Shanghai, a large retail conference. As of June, the country has opened all stores and restaurants.

Supermarket 257

Supermarket Returns Shopping Department Stores 257