Inside Retail

OCTOBER 24, 2024

Case study: Subo Products’ Black Friday win Subo, an Australian e-commerce retailer, struggled with shipping large volumes of orders until it turned to ShipStation’s automation tools in 2020. Enhancing customer experience through automation Automation goes beyond operational efficiency – it elevates the customer experience.

Drop-Shipping 264

Drop-Shipping Shipping Fulfillment Inventory Management 264

Retail TouchPoints

NOVEMBER 26, 2024

The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson.

Boutique 289

Boutique Apparel Customer Experience Shopping 289

Inside Retail

MARCH 26, 2025

The Australian arm of the Dutch-founded denim giant, established in 1989, collapsed into voluntary administration in early 2020 as the advent of covid engulfed the market. After a four-year hiatus, G-Star Raw is poised to re-establish its presence in Australia and New Zealand, emerging from a turbulent chapter in the market.

Returns 264

Returns Fashion Consumer Marketing 264

Retail TouchPoints

JANUARY 3, 2025

Its really essential to ensure that youre selling the product that matches what the customer is looking for. Combining Education and Customer Service Since its official launch in 2020, the Jointly app has notched half a million downloads, and monthly average user figures are in the tens of thousands , said Kooi.

Consumer 305

Consumer Management Store Operations Customer Experience 305

Retail TouchPoints

DECEMBER 11, 2024

In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting dark and empty alongside several other shuttered chains: Modells , Subway (although somehow the Kohls has survived). Amazon Fresh is clearly well-equipped for just those kinds of CX innovations.

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Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

DECEMBER 9, 2024

The trend is being fueled in part by the popularity of social media unboxing and haul trends, but also by an increased desire from consumers for experiences following the forced isolation of the COVID years. In fact, marketing agency Empower said its seen a 90% increase in consumer interest in the advent calendar category since 2020.

Shipping 272

Shipping Jewelry Consumer Wholesale 272

Retail TouchPoints

JANUARY 2, 2025

After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023. The brand also has been dealing with the repercussions of its efforts to beef up its direct-to-consumer (DTC) channel.

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Retail TouchPoints

DECEMBER 12, 2024

Enhanced customer experience: These unexpected partnerships can surprise and delight shoppers, creating a more engaging and memorable holiday shopping experience. She has helped propel Rokt’s partnerships forward over the last five years, building key relationships with brands such as Ulta, Wayfair, and Macys.

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Promotions Customer Experience Consumer Accessories 173

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Checkout Payment Services Customer Experience Supermarket 297

Retail TouchPoints

JANUARY 8, 2025

According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future.

Consumer 279

Consumer Shipping Supply Chain Management Returns 279

Retail TouchPoints

DECEMBER 22, 2021

A pilot of the technology started in late 2020, with the partners gathering feedback from participating passengers including details on the experience, cost and the desire to have autonomous deliveries in airports. The entire system uses a suite of cloud tools to control robots deployed throughout different areas of the airport.

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Store Operations Customer Experience Location ATS 312

Retail TouchPoints

MAY 29, 2024

Digital offers from the IPN, including personalized offers and rewards, will become available to Schnucks customers later this year. Through this partnership, Schnucks customers will have access to a wider range of digital coupons in our Schnucks Rewards program, creating more value for customers with every in-store or online shopping trip.”

Promotions 261

Promotions Customer Experience Marketing Shopping 261

Retail TouchPoints

DECEMBER 16, 2022

Organized retail crime has been on the rise since 2020 and costs retailers an average of $700,000 per $1 billion in sales, according to the National Retail Federation. Solutions up until now have typically involved locking up high-value merchandise, but Lowe’s new technology could allow the company to throw away its padlocks and shelf gates.

Point of Sale 355

Point of Sale Customer Experience ATS Store Operations 355

Retail TouchPoints

MARCH 2, 2023

Thomas has led the brand as President and CEO since February 2020, including through the spinoff of Saks Off 5th ’s ecommerce operations in June 2021. I am fortunate to have a best-in-class leadership team that will take SaksOff5th.com forward with a focus on customer experience.”

Customer Experience 285

Customer Experience Promotions ATS Marketing 285

Retail TouchPoints

JANUARY 3, 2022

To remain competitive — and capture as many online dollars as possible — retailers are prioritizing the customer experience and refining the purchasing journey, improving mobile and app capabilities, adding BOPIS (buy online, pick up in-store) and curbside delivery options, enhancing product page listings and more.

Merchant Services 279

Merchant Services Shopping Customer Experience Accounting 279

Retail TouchPoints

MAY 1, 2025

When the expansion is complete, Amazon will be able to deliver 1 billion additional packages annually to customers living in 13,000 zip codes spanning 1.2 million square miles an area the size of Alaska, California and Texas combined.

Fulfillment 162

Fulfillment Planning Consumer Shopping 162

Retail TouchPoints

JUNE 2, 2022

The Mashgin system, branded as “Smart Checkout,” relies on AI-powered technology that can improve customer checkout time up to 400%. Circle K intends to use the self-checkout technology to enhance the customer experience, shorten lines and allow associates to prioritize assisting customers.

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Checkout Payment Services Customer Experience Location 328

Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. This results in siloed communication and a disjointed customer experience. Not to mention a more cohesive journey across multiple channels helps create more engaging, personalized experiences. The benefits of going omnichannel? Aberdeen Group ).

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Customer Retention Customer Experience Consumer Shopping 328

Retail TouchPoints

MARCH 7, 2025

Baradoy also led Lightrail – an API payment infrastructure for customer value – as CEO from 2016-2020. He is a former professional triathlete and was most recently a captain of Team Canada for the 2023 Multisport World Championships in Ibiza, Spain.

Payment Services 262

Payment Services Promotions Checkout Planning 262

Retail TouchPoints

SEPTEMBER 18, 2020

Within web sites and native mobile apps, there are now chatbots, live chats, product reviews, real-time feedback surveys and more — all creating new data points that must be properly managed and monitored to optimize the customer experience. This is what we call True Digital Customer Experience.

Consumer 340

Consumer Customer Experience Inventory Management Management 340

Retail TouchPoints

FEBRUARY 19, 2025

Loblaws anticipates similar investment levels over the next five years, leading to more than $10 billion to be invested by 2030, adding to the $8 billion+ Loblaws has already invested in its store network and supply chain since 2020.

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Planning Discount Store Supermarket Location 173

Inside Retail

MARCH 13, 2025

This means strengthening our digital capabilities, expanding our retail media network, enhancing our personalization tools and ensuring every customer experience is seamless and stress-free. IR : In what ways has the bridal industry changed since 2020, and how does it factor into the way the company operates today?

Customer Experience 130

Customer Experience Planning Marketing Promotions 130

Retail TouchPoints

AUGUST 3, 2021

for $350 million in November 2020, adding 161 stores that expanded its delivery network while also adding a brick-and-mortar presence. The Gopuff Business Insights practice looked at everything from its most popular items to its shoppers’ mental state in 2020 in its 2020 Consumer Year in Review. The company acquired BevMo!

Fulfillment 306

Fulfillment Customer Experience Management Marketing 306

Retail TouchPoints

AUGUST 12, 2021

Dija, founded in 2020, operates dozens of microfulfillment centers across major metropolitan centers including London, Paris, Madrid and Valencia, Spain. Together, we will continue to innovate and define the Instant Needs economy across Europe and bring the category to more customers in the region.”.

Planning 299

Planning Customer Experience Consumer Marketing 299

Retail TouchPoints

SEPTEMBER 27, 2024

Although Amazon has requested rights to sell Aerie merchandise, AEO has intentionally declined so Aerie can foster its own brand identity and customer experience,” the complaint states. The fitness brand created a “Dupe Swap” at its store in Los Angeles, turning a possible negative brand moment into an exciting customer experience.

Advertising 290

Advertising Customer Experience Finance Apparel 290

Retail TouchPoints

AUGUST 7, 2024

Reporting directly to Linnartz, Dausch led global brand, marketing, digital engagement and customer experience across all commerce channels. The appointment comes with Under Armour’s acquisition of Unless Collective , a zero-plastic regenerative fashion brand that Liedtke co-founded in 2020.

Drop-Shipping 264

Drop-Shipping Wholesale Customer Experience Shipping 264

Retail TouchPoints

APRIL 11, 2022

And by remaining committed to improving its customer experience, SmileDirectClub is turning SmileShop and teledentistry clients into repeat customers. million customers who’ve completed teeth straightening with us, and the [CPG line] helps us extend our relationship with them on the other side.”.

Customer Experience 278

Customer Experience Location Consumer Shopping 278

Inside Retail

APRIL 7, 2025

In 2020, he joined Louis Vuitton China and was named zone president of Mainland China in 2022. He previously held leadership roles at Sony Music and Coach and brings more than 12 years of experience across entertainment, fashion and retail in Asia. Meanwhile at Kenzo, Charlotte Coupe has been named CEO, effective May.

Fashion 130

Fashion Customer Experience Marketing ATS 130

Retail TouchPoints

MAY 24, 2022

billion into its supply chain , which were outlined when investors the Issa brothers and TDR Capital purchased a majority stake in the retailer from Walmart in October 2020. These investments align with the company’s intentions to strengthen its omnichannel strategy and a three-year plan to invest $1.3

Fulfillment 289

Fulfillment Supermarket Customer Experience Planning 289

Inside Retail

JULY 17, 2024

billion in 2020, according to The Business of Fashion VFC will offload Supreme at a significant discount due to declining sales and interest in streetwear. European eyewear giant EssilorLuxottica has purchased the streetwear brand Supreme from VF Corporation (VFC) for US$1.5 billion (A$2.2 Originally acquired by the company for $2.1

Apparel 277

Apparel Fashion Customer Experience ATS 277

Retail TouchPoints

JANUARY 12, 2022

According to the National Association of Convenience Stores (NACS) 2020 SOI Report, there are 150,274 C-stores in the U.S., During 2020, the industry also saw some of its largest mergers in addition to witnessing dozens of smaller chains exit the market because of changing industry conditions. Incentivize customer spend.

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Payment Services Wholesale Inventory Management Consumer 277

Retail TouchPoints

AUGUST 12, 2020

For its part, Walmart saw its e-Commerce sales soar by 74% in fiscal Q1 , which ended May 1, 2020, with the number of new customers using Walmart’s curbside pickup and home delivery increasing 4X since the start of stay-at-home orders. in 2020, up from 4.7% e-Commerce to 5.8%

Consumer 360

Consumer Location ATS Customer Experience 360

Retail TouchPoints

MARCH 11, 2021

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. The survey — a hybrid online and computer-aided telephonic interview (CATI) survey of 140+ U.S.

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Fulfillment Inventory Management Returns Point of Sale 321

Retail TouchPoints

MARCH 21, 2024

The most visible and extreme example of this was the explosion in online spending during the first year of the COVID-19 pandemic, which saw 66% of households increase their online spending and a massive $183 billion boost in online sales between March 2020 to February 2021.

Planning 258

Planning Customer Experience Management Promotions 258

Retail TouchPoints

JULY 18, 2022

Back in 2020, people started talking about the “audio renaissance.” In 2020, the global podcasting market was valued at $11.46 Crowdsourced Customer Experience will be Audio. There’s been a real renaissance in the customer experience. Testimonials have morphed to crowdsourced customer experiences.

Merchant Services 306

Merchant Services Customer Experience Advertising Consumer 306

Retail TouchPoints

JULY 9, 2024

Sharmeelee Bala Owned by Simon Property Group and Brookfield Asset Management since late 2020 , JCPenney is actively working to retake its place as a leading department store retailer, most notably with a $1 billion turnaround plan unveiled in September 2023. RTP: What about the many areas supporting the customer experience?

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Point of Sale Payment Services Customer Experience Department Stores 279

Retail TouchPoints

JUNE 28, 2023

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022.

Apparel 279

Apparel Promotions Customer Experience Marketing 279