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How AI-Driven Search and Personalization Boosted AOV 5.5% for Freedom Furniture

Retail TouchPoints

But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020. Not only are they leaders in AI technology, but they also understand retail and the importance of a seamless customer experience.

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Coresight Predicts Store Closures will Spike to 15,000 This Year

Retail TouchPoints

store closures totaled 7,325 , the highest number since 2020, when Coresight tracked almost 10,000 closures. Retailers need to embrace technologies like artificial intelligence to deliver a better customer experience and to optimize pricing to remain relevant and avoid ongoing closures. In 2024, U.S.

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Black Friday 2024: Why automation is critical for Australian retailers

Inside Retail

Case study: Subo Products’ Black Friday win Subo, an Australian e-commerce retailer, struggled with shipping large volumes of orders until it turned to ShipStation’s automation tools in 2020. Enhancing customer experience through automation Automation goes beyond operational efficiency – it elevates the customer experience.

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How G-Star is recalibrating its local strategy for a post-Covid retail landscape

Inside Retail

The Australian arm of the Dutch-founded denim giant, established in 1989, collapsed into voluntary administration in early 2020 as the advent of covid engulfed the market. After a four-year hiatus, G-Star Raw is poised to re-establish its presence in Australia and New Zealand, emerging from a turbulent chapter in the market.

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Has Amazon Finally Cracked the Code for Grocery Retailing?

Retail TouchPoints

In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting dark and empty alongside several other shuttered chains: Modells , Subway (although somehow the Kohls has survived). Amazon Fresh is clearly well-equipped for just those kinds of CX innovations.

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Hanna Andersson’s Secret Digital Sauce: Personal Shoppers and a Relentless Focus on the Customer

Retail TouchPoints

The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson.

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How Jointly Leverages AI and Journaling App Data to Fine-Tune Cannabis Product Recommendations

Retail TouchPoints

Its really essential to ensure that youre selling the product that matches what the customer is looking for. Combining Education and Customer Service Since its official launch in 2020, the Jointly app has notched half a million downloads, and monthly average user figures are in the tens of thousands , said Kooi.

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