Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout 276

Checkout Payment Services Supermarket Customer Experience 276

Retail TouchPoints

MARCH 3, 2022

We look forward to the continued rollout of self-checkout as part of our transformation strategy that includes technology investments to improve the customer experience.” These tech upgrades are part of the retailer’s three -year, $250 million growth plan announced in October 2020.

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Checkout Customer Experience Location Planning 245

Retail TouchPoints

APRIL 3, 2024

By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance. This reflects real-life customer experiences with your products and encourages others to engage with your brand on social media platforms.

Promotions 276

Promotions Customer Experience Point of Sale Accessories 276

Retail TouchPoints

JUNE 2, 2022

The Mashgin system, branded as “Smart Checkout,” relies on AI-powered technology that can improve customer checkout time up to 400%. Circle K intends to use the self-checkout technology to enhance the customer experience, shorten lines and allow associates to prioritize assisting customers.

Checkout 325

Checkout Payment Services Customer Experience Location 325

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business.

Merchant Services 257

Merchant Services Payment Services Point of Sale Checkout 257

Retail TouchPoints

MARCH 11, 2021

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. View the Point-of-Sale Software for High-Touch Retailers Buyers’ Guide to learn more about the report.

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Fulfillment Inventory Management Returns Point of Sale 310

Retail TouchPoints

JULY 8, 2021

The companies will jointly invest in new customer experiences, events, marketing and on-premise advertising at Westfield shopping centers across the country, with plans to take the partnership global in the coming months. million customers have set up an Afterpay Card to shop in person since the solution went live in fall 2020.

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Promotions Advertising Returns Customer Experience 264

I Vend

SEPTEMBER 23, 2020

September 23, 2020 – CitiXsys, developer of the enterprise retail management solution, iVend Retail, is being recognised for supporting the global retail community with a 2020 Tech Cares Award from TrustRadius. Our SaaS solutions empower retailers to provide exceptional customer experiences throughout the entire shopper journey.

Fulfillment 52

Fulfillment Point of Sale Management Promotions 52

Retail Next

FEBRUARY 28, 2020

To cover this idea in more detail, this article identifies five specific ways in which the in-store experience is shaping retail in 2020. Prioritizing Experience Over Inventory. Now, the most successful retail stores place more emphasis on the shopper experience – even if that comes at the expense of some inventory space.

Payment Services 52

Payment Services Customer Experience Point of Sale Shopping 52

Retail TouchPoints

MAY 23, 2022

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. Part of FTD’s growth plan is to expand from the approximately 2,000 florist member customers currently using the platform to at least 5,000 within the next two years.

Payment Services 262

Payment Services Customer Experience Fulfillment Point of Sale 262

Retail TouchPoints

APRIL 12, 2024

Back in 2020, Walgreens was sued in class action for improperly taxing protective face masks in Pennsylvania. While the damages to any one taxpayer are very small, the aggregate harm for applying tax incorrectly in many locations for multiple products for a long period of time can be substantial.

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Payment Services Checkout Shipping Point of Sale 205

Retail Focus

APRIL 4, 2024

Luxury brands aim to create a customer experience that is seamless and consistent across physical stores, online platforms, mobile apps, and social media. Luxury brands prioritise the customer experience in their digital transformation efforts.

Clienteling 148

Clienteling Supply Chain Management Customer Experience Consumer 148

Retail TouchPoints

APRIL 20, 2022

billion worldwide in 2020, and thanks to a 27.25% compound annual growth rate, the budding industry (no pun intended) is expected to reach $54.41 For approximately two decades, Cookies and Dr. “Our budtenders meet and walk with customers, populating their order on a tablet before heading to the cash desk for checkout.”

Marketing 354

Marketing Location Customer Experience Consumer 354

Inside Retail

JULY 1, 2021

Perhaps one of the biggest buzzwords of 2020 was ‘omnichannel’, as it became increasingly clear to retailers that they needed to offer customers more options on how and where they want to shop, whether it’s offering ship-from-store, click-and-collect, view instore inventory online or reserve-in-store.

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Shipping Point of Sale Customer Experience Fulfillment 182

Inside Retail

MARCH 6, 2023

In 2020, we relaunched the website, and that allowed us to accelerate during Covid-19. We also announced our partnership with Porsche in 2020. For us, that clientele side and customer experience is really key. We also like to offer our clients money-can’t-buy experiences to thank them for shopping with Tag Heuer.

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Boutique Wholesale Clienteling Point of Sale 264

Retail TouchPoints

JULY 21, 2020

“Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

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Fulfillment Payment Services Beauty and Health Checkout 224

Retail Minded

MARCH 10, 2022

Very few retail leaders would argue that the role of physical stores are the same as they were at the start of 2020. It is not simply a matter of digital vs. physical anymore but rather it’s about how a brand can leverage all avenues in which their business connects to customers to deliver that truly remarkable customer experience journey.

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Dead-Stock Fulfillment Payment Services Clienteling 98

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

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Planning Wholesale Customer Experience Store Operations 276

Retail TouchPoints

DECEMBER 23, 2021

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. Or it’s a harsh sounding story, with the continuous ringing and beeping of cash registers at point of sale.

Payment Services 278

Payment Services Location Customer Experience Consumer 278

Retail TouchPoints

APRIL 16, 2021

Even before 2020, brick-and-mortar retailers had been fighting a fierce battle against leading ecommerce players. First, they need to reimagine their baseline requirements, and then turn their attention to taking their customer experience to the next level. Re-thinking the in-person experience.

Consumer 221

Consumer Point of Sale Shopping Marketing 221

Retail TouchPoints

JULY 27, 2020

Earlier this year, we released a report, titled “The Best Vision is Insight,” outlining our predictions for the top retail trends of 2020. Faster checkouts can reduce long lines conditioned by social distancing, while the greater cleanliness associated with contactless appeals to consumers reluctant to touch anything at the point-of-sale.

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Retail Trends Payment Services ATS Checkout 190

Retail TouchPoints

JULY 12, 2022

The improvements were based on customer feedback, improved computer vision and sensor fusion technology and backend development and testing that included baking the carts in an oven and freezing them in a freezer to test their ability to withstand harsh weather conditions.

Payment Services 264

Payment Services Shopping Marketing Accounting 264

Retail TouchPoints

FEBRUARY 5, 2021

Holiday season 2020 has come to an end, so what now? Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty. Ultimately, planning for holiday season 2021 begins with the recap of holiday season 2020.

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Payment Services Returns Specialty Retailers Promotions 179

Retail TouchPoints

MAY 31, 2021

The COVID-19 pandemic has definitely made its mark on the retail industry, with more than 8,000 brick-and-mortar stores shutting down in 2020. Combined with point of sale systems and sales data, this can lead to improved merchandising, in-store displays and increased sales. Customer Demographics.

Store Layout 150

Store Layout Kiosk Point of Sale Advertising 150

Retail TouchPoints

JUNE 1, 2022

billion spent in March 2020, or about 10% of all grocery sales. . By March 2022, this had declined to $8.7 As shoppers are increasingly headed back to stores, online purchases will settle to some lower number, likely closer to the $6.5 Delivery to home is in decline.

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Checkout Location Shopping Consumer 298

Retail TouchPoints

JUNE 4, 2021

A Capgemini report , COVID-19 and the Age of the Contactless Customer Experience , noted that “the trend towards touchless interactions is reflected strongly in retail spending patterns over the course of the pandemic.” in April 2020, but online retailers saw an 8.4% increase in sales during the same period.

Payment Services 164

Payment Services Consumer Point of Sale Shopping 164

Star Miconics

NOVEMBER 22, 2023

Plus, CloudPRNT works with your iOS , Android , and Windows tablets and devices; perfect for mobile point-of-sale (mPOS) systems. Operational Efficiency : By directly linking your POS device with cloud servers, CloudPRNT reduces processing times and minimizes downtime, leading to a smoother customer experience.

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Point of Sale Consumer Promotions Customer Experience 98

365 Retail

SEPTEMBER 29, 2022

These are just some of the technical benefits of smart, networked CCTV deployment, but the business case really comes to life when you consider how smart cameras can drive actionable business intelligence, exceptional value, and enhanced customer experiences. . Paul Brooker, Enterprise Business Development & Acquisition Lead.

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Point of Sale Customer Experience Checkout Shopping 62

Wiser

SEPTEMBER 12, 2022

Once this has been determined, the ultimate role of the visual merchandiser is to design spaces that combine the unique selling points of the individual products and the overall brand aesthetic in a way that communicates the value of each item and the brand as a whole. Constantly Audit Your Points-of-Sale.

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Visual Merchandising Point of Sale Cross Merchandising Apparel 148

Nvidia

JANUARY 13, 2022

NVIDIA partners Everseen and Graymatics provide asset protection applications at the point of sale to reduce shrinkage and provide customers a faster self-checkout experience. Spacee is using computer vision and AI to help retailers handle these basic, repetitive tasks.

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Shrinkage Checkout Inventory Management Point of Sale 115

Retail TouchPoints

MAY 4, 2021

Powell and CEO Charlie Cole, both of whom started at the company in early 2020, are part of a “new team charged with giving the brand its groove back, and that requires tech investment,” Powell said in an interview with Retail TouchPoints.

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Drop-Shipping Shipping Fulfillment Point of Sale 213

Cisco Retail

NOVEMBER 23, 2021

From record business closings to record small business growth (the number of new businesses in 2020 was up 24.3 But Cisco understands the needs of small retailers and can help them quickly identify their most pressing needs to better accelerate digital transformation and improve customer experiences this holiday season.

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Payment Services Target Market Point of Sale Customer Experience 57

Cisco Retail

NOVEMBER 23, 2021

From record business closings to record small business growth (the number of new businesses in 2020 was up 24.3 But Cisco understands the needs of small retailers and can help them quickly identify their most pressing needs to better accelerate digital transformation and improve customer experiences this holiday season.

Payment Services 52

Payment Services Target Market Point of Sale Customer Experience 52

Inside Retail

JULY 17, 2022

Firstly, we have rapidly grown and developed a strong omni presence in Singapore with 15 points of sales, an ecommerce website and lastly a sports marketplace, supported by a regional warehouse in Johor Bahru. Secondly, Singapore is fast becoming known as a premier hotspot for business and technological innovation in Asia.

Payment Services 130

Payment Services Kiosk Checkout Fulfillment 130

Retail Minded

OCTOBER 4, 2022

The new list of the 50 fastest growing e-commerce brands of the past year reveals that the top 25 US ecommerce brands generated more than $341 million in revenue over a 12-month period (2020-2021). That is the foundation for the type of outstanding customer experiences which keep consumers coming back to your store.”.

Boutique 52

Boutique Apparel Beauty and Health Fashion 52

365 Retail

NOVEMBER 17, 2021

Nearly a quarter of consumers across the globe predict they will spend more on gifts in 2021, in contrast to their holiday spending in 2020. When asked about the rationale behind this projected increase, the top two reasons were to make up for missed holidays in 2020 (52%), followed by an improved financial situation (34%).

Payment Services 52

Payment Services Shopping Returns Fulfillment 52

M19 Retail

AUGUST 24, 2021

In 2020, Neil led the launch of ThryveAI to help retailers deliver a seamless, unified shopping experience across their digital and physical storefronts. ThryveAI was established in 2020 as an Mi9 Retail brand, and has become a leading provider of fulfillment and e-commerce solutions for retailers in the U.S. and abroad.

Fulfillment 40

Fulfillment Inventory Management Grocer Point of Sale 40