Retail TouchPoints

OCTOBER 2, 2020

As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment.

Promotions 163

Promotions Merchant Services Store Operations Advertising 163

Retail TouchPoints

DECEMBER 5, 2022

compared to 2019. “We Despite the transitory cost headwinds that continue to pressure our bottom line, our transformation work is driving improved results versus the pre-pandemic period as we make progress against our product, inventory management, supply chain and IT systems and infrastructure initiatives.”. Net sales were down 1.6%

Inventory Management 286

Inventory Management Shipping Management Marketing 286

Retail TouchPoints

MARCH 18, 2024

million nonfatal workplace violence incidents between 2015 and 2019. Now, as the retail consultant at Acuity Insurance, I work with retail customers – from large multilocation retailers to small mom-and-pop shops – to help manage risks like this. A 2022 U.S. government study found an annual average of 1.3

Planning 279

Planning Loss Prevention Management Location 279

Retail TouchPoints

NOVEMBER 30, 2021

Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019. The store will continue to be staffed with Sainsbury’s employees who will answer shopper questions, check IDs for alcohol purchases and restock shelves.

Checkout 270

Checkout Payment Services Supermarket Customer Experience 270

Retail TouchPoints

MARCH 5, 2021

Another key efficiency driver will be a reduction in store size to improve store-level productivity, said O’Sullivan on that call. Our real estate and store operations teams have done a lot of work in the past year on a 25,000-square-foot store prototype,” he said. “We

Planning 245

Planning Location Store Operations Accounting 245

Retail TouchPoints

MAY 11, 2021

L Brands expects each retailer to benefit from having its own distinct strategic and management focus, enabling each to follow operational and growth priorities based on their specific operating and financial models. Sales were up 15% compared to 2019, showing strong recovery from the pandemic and associated lockdowns.

Marketing 224

Marketing Planning Management Store Operations 224

Retail TouchPoints

FEBRUARY 22, 2021

Macellum Advisors GP , Ancora Holdings , Legion Partners Asset Management and 4010 Capital, together with their respective affiliates, are pushing the plan. Some of the complaints included: “Poor retail execution and strategy leading to stagnant sales and declining operating margins.” The investor group, which holds approximately 9.5%

Inventory Management 183

Inventory Management ATS Management Planning 183

Retail TouchPoints

JUNE 15, 2022

Its second effort began in 2011 and was successful enough to reach an 11- store footprint across the country, including a flagship location in Shanghai, but the retailer left China and several other countries in 2019 when it filed for bankruptcy. to manage Forever 21’s China operations.

Fast Fashion 240

Fast Fashion Advertising Fashion Location 240

Mass Relators

MARCH 31, 2024

In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. Vichidvongsa joined DG in 2008 and most recently served as vice president, divisional merchandise manager over DG’s health and beauty.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Retail TouchPoints

AUGUST 10, 2022

According to the Uptime Institute’s 2022 Outage Analysis, more than 60% of outages reported in the time covered resulted in at least $100,000 in total losses, up from 39% in 2019. Disaster avoidance software : Many stores that are part of larger retail chains operate without on-site IT support staff. Protect the Bottom Line.

Telecommunications 275

Telecommunications Management Location Marketing 275

Mass Relators

NOVEMBER 1, 2022

Owen, who has been with the company for nearly 30 years, assumed Dollar General’s chief operating officer role in August 2019 having previously held the roles of executive vice president, store operations from June 2015-August 2019 and senior vice president, store operations from August 2011-July 2014.

Store Operations 52

Store Operations Promotions Management Marketing 52

Retail TouchPoints

JANUARY 28, 2021

Chewy acquired more customers in the first half of 2020 than it did in all of 2019, and even brick-and-mortar pet retailers thrived — Petco filed for an IPO in November 2020 that ultimately valued the company at $6.4 The pet wellness industry has thrived in the past year as shoppers pampered their pets while sheltering at home.

Location 292

Location Management ATS Store Operations 292

Retail TouchPoints

JANUARY 21, 2021

Last June, the company sold 62 of its BI-LO and Harveys Supermarket stores to Food Lion , all of which will eventually carry the Food Lion banner. In fiscal 2019, Southeastern Grocers reported net sales of $8.3 billion , although when adjusted to remove stores sold or closed during that period, net sales for the year totaled $6.7

Grocer 211

Grocer Supermarket Management Store Operations 211

Retail TouchPoints

JUNE 7, 2022

Backing for the deal reportedly came from investment firm Vintage Capital Management LLC, which has a 12.3% Franchise Group has acquired several other struggling retailers in recent years, including Pet Supplies Plus in 2021 and The Vitamin Shoppe , Sears Hometown and Outlet Stores and Buddy’s Home Furnishings in 2019.

Home Furnishings 230

Home Furnishings Finance ATS Management 230

Retail TouchPoints

OCTOBER 4, 2021

compared to the same period in 2019, showing significant growth since its exited from bankruptcy in 2018. Claire’s is aiming for 35 net new standalone store locations and 180 net new store-in-store locations in fiscal 2021 through partnerships with 25 retailers globally, including Walmart and CVS.

Jewelry 269

Jewelry Accessories Accounting Location 269

Retail TouchPoints

MARCH 15, 2021

The companies have 900 branded stores and ecommerce sites in more than 25 countries across North America, Europe, Asia, Africa, Australia and the Middle East. Going forward, WHP will manage the global Tru Kids business and direct its strategic expansion.

Accounting 177

Accounting Fashion Management Consumer 177

Retail TouchPoints

FEBRUARY 10, 2022

“In our view, any directors that support such patently anti-shareholder maneuvers cannot be trusted to credibly evaluate potentially value-maximizing alternatives versus management’s perpetually ineffective plans,” said Macellum in a letter sent to shareholders.

Management 235

Management Planning Marketing Store Operations 235

Retail TouchPoints

JANUARY 25, 2021

The retailer’s new owners plan to continue operating its corporate offices and will keep its management team and nearly all employees on board, according to The Wall Street Journal. Francesca’s entered into a $110 million loan credit agreement with Tiger Finance in August 2019 to enable a turnaround without the need for bankruptcy.

Finance 247

Finance Accessories Location Planning 247

Retail TouchPoints

APRIL 12, 2022

in September 2019 and has since been followed by several more. Each concept has a smaller footprint than a Walmart Health location and focuses on services like preventative care and assistance with managing chronic conditions through omnichannel offerings. The first Walmart Health center opened in Dallas, Ga.

Location 269

Location Planning Management Marketing 269

Retail TouchPoints

APRIL 24, 2023

All 360 Bed Bath & Beyond and 120 BuyBuy Baby stores and websites will remain open as the retailer begins it efforts to close all of its retail locations. Tritton’s predecessor, Steven Temares, resigned in May 2019, also due to investor pressure , after the company’s share price dropped from $80 in January 2014 to $10 in December 2018.

Payment Services 255

Payment Services Finance Location Planning 255

Retail TouchPoints

AUGUST 18, 2020

When Payless ShoeSource filed for bankruptcy protection in February 2019, the company began two months of liquidation sales for its portfolio of approximately 2,500 North American locations and wound down its e-Commerce operations.

Planning 199

Planning Payment Services Brand Management Location 199

Retail TouchPoints

AUGUST 12, 2020

In January 2020, Stein Mart agreed to a buyout by an affiliate of private equity firm Kingswood Capital Management, but the deal was called off in April. The retailer had been struggling even before COVID-19 forced closures of its brick-and-mortar stores: for fiscal 2019, which ended Feb. billion , with comp sales dipping 1.4%

Department Stores 238

Department Stores Management Store Operations 238

Retail TouchPoints

JULY 31, 2020

Numerous social media posters wrote that Walmart plans to consolidate e-Commerce operations at its Bentonville, Arkansas, headquarters, but few workers were offered the option to relocate. Cuts In Operations Announced Earlier. Multiple sources say the restructuring plans were in place for several months and are not related to COVID-19.

Discount Store 234

Discount Store Store Operations Marketing Planning 234

Retail TouchPoints

JANUARY 5, 2021

There were fewer last-minute shoppers in 2020 compared to 2019,” said Hilding Anderson, Senior Director of Strategy & Consulting at Publicis Sapient in an interview with Retail TouchPoints. “ 3 shopping day in 2019. Retail sales grew 3% during the extended holiday season (Oct. 11 through Dec. 24, 2020), or 2.4% 1 through Dec.

Drop-Shipping 268

Drop-Shipping Merchant Services Returns Shipping 268

Mass Relators

MAY 31, 2023

Fox joined DG in 2019 as vice president, chief marketing officer, bringing more than 20 years of retail, agency and CPG marketing experience to the company. She will also lead the compliance team, and the newly created Center of Excellence which supports monitoring store-level compliance, data gathering and future field enhancement analysis.

Promotions 52

Promotions Store Operations Management Marketing 52

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. since the 2019 State of Marketing report. “It Last year the top priority was engaging customers in real time. Currently, only 35%.

Marketing 268

Marketing Consumer Checkout Customer Experience 268

Mass Relators

JUNE 19, 2023

During his tenure at DG, Deckard has held roles of increasing responsibility in store operations, asset protection, corporate process improvement, strategy and financial planning. Fox joined DG in 2019 as vice president and chief marketing officer.

Promotions 52

Promotions Store Operations Marketing Management 52

Retail TouchPoints

APRIL 14, 2021

Smith was most recently EVP, Chief Merchandising Officer at Tilly’s , a role she has held since 2019. Prior to that she held multiple positions at Nordstrom, culminating in the title of EVP, General Merchandise Manager of Women’s, Young Contemporary, Designer and Specialized Apparel. “We

Apparel 149

Apparel Management ATS Store Operations 149

Mass Relators

AUGUST 30, 2022

Zak Brining has been promoted to senior vice president of corporate store operations. In this role, Brining will continue overseeing store operations workforce management, communication and compliance, and store process improvement while adding responsibilities in store facilities management.

Promotions 52

Promotions Store Operations Management Accounting 52

Retail TouchPoints

MARCH 3, 2022

“We’ve decided to close our Amazon 4-star, Books, and Pop Up stores, and focus more on our Amazon Fresh , Whole Foods Market , Amazon Go , and Amazon Style stores and our Just Walk Out technology,” said Betsy Harden, Senior Public Relations Manager for Physical Retail at Amazon in a statement. “We

Location 215

Location Fashion Planning Shopping 215

Retail TouchPoints

MARCH 27, 2024

Greg Hull is Managing Director, Retail & Hospitality, for Attensi in the U.S. He originally joined Attensi in London in 2019 to help lead Attensi’s international growth. You create impact that has a ripple effect from the individual to the organization. I believe you build the brand by building the individual.

Customer Experience 234

Customer Experience Store Operations Management Consumer 234

Retail TouchPoints

JANUARY 19, 2021

Nearly all retail store managers surveyed (96%) admitted their company faced hiring challenges, while one-third said it was more difficult to rehire, recruit and attract seasonal talent this year than last. However, throughout the season, we have seen workforce technology emerge as a lifeline for store managers.

Management 167

Management Customer Experience Shopping Consumer 167

Retail TouchPoints

MAY 9, 2022

Through their long-term partnership, which reached a whole new level of value during the pandemic, Vans has reduced overall time spent documenting store concepts by 25%. More ongoing and collaborative processes help ensure brand consistency but also help the VM team determine if any updates need to be made for specific stores.

Visual Merchandising 259

Visual Merchandising Store Layout Boutique Apparel 259

Mass Relators

JULY 12, 2022

He will be succeeded by Jeff Owen, who has served as DG’s chief operating officer since 2019. Owen assumed Dollar General’s chief operating officer role in August 2019 having previously held the roles of executive vice president, store operations from 2015-2019 and senior vice president, store operations from 2011-2014.

Store Operations 52

Store Operations Management Planning Promotions 52

Retail TouchPoints

NOVEMBER 3, 2022

To combat this threat, midsize retailers would be wise to focus on the top three causes of loss, which account for more than 60% of all insured losses, according to QBE North America’s claims data for the accident years 2019-2022 as of this February. This information should be quickly reported to the store manager, risk manager and insurer.

Accounting 270

Accounting Returns Management Advertising 270

Retail TouchPoints

JULY 22, 2021

This has increased e-commerce’s share of global retail to 17% in 2020, up from 14% in 2019. Key takeaway: Retailers need to manage the risks associated with social media and ensure they implement the best practices in their digital communications. As lockdowns became the new normal, consumers and retailers started going ‘digital’.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

DECEMBER 7, 2020

Overall, the four days from Thanksgiving through Sunday were down -49% compared to 2019. Black Friday, on the other hand, hurt — with only half as much traffic as in 2019. There’s no way to dress that one up, except that shoppers have been telling us for months that they did not intend to go into stores on Black Friday.

Drop-Shipping 188

Drop-Shipping Shipping Store Operations Shopping 188