Retail TouchPoints

MARCH 27, 2024

As CNBC ’s article “Future of Retail” predicts, brands are doubling down on customer experience. How you utilize tech to optimize your employee’s training experience will be in relation to brand survival. Greg Hull is Managing Director, Retail & Hospitality, for Attensi in the U.S.

Customer Experience 227

Customer Experience Store Operations Management Consumer 227

Retail TouchPoints

JULY 22, 2021

This has increased e-commerce’s share of global retail to 17% in 2020, up from 14% in 2019. Key takeaway: Retailers need to manage the risks associated with social media and ensure they implement the best practices in their digital communications. As lockdowns became the new normal, consumers and retailers started going ‘digital’.

Payment Services 305

Payment Services Consumer Customer Experience Accounting 305

Retail TouchPoints

JANUARY 19, 2021

Nearly all retail store managers surveyed (96%) admitted their company faced hiring challenges, while one-third said it was more difficult to rehire, recruit and attract seasonal talent this year than last. These tools not only improve the employee experience, they positively impact the bottom line.

Management 166

Management Customer Experience Shopping Consumer 166

Retail TouchPoints

AUGUST 18, 2020

When Payless ShoeSource filed for bankruptcy protection in February 2019, the company began two months of liquidation sales for its portfolio of approximately 2,500 North American locations and wound down its e-Commerce operations.

Planning 198

Planning Payment Services Brand Management Location 198

Retail TouchPoints

JULY 6, 2020

For more and more brands, data analysis drives the customer experience, and BEA winners exemplified that trend. In February 2019, e.l.f. stores, although the brand is sold widely by other retailers. “We Using Data To Determine Future Direction. Cosmetics shuttered its 22.

Boutique 280

Boutique Customer Experience Location Accessories 280

Retail TouchPoints

OCTOBER 1, 2022

Sales rose from $13 billion in 2019 to $20 billion in 2020, and cannabis retailers’ status as essential businesses let them introduce new methods of selling to their customers. Cannabis retailers are managing the impacts of inflation, just like everyone else, including reduced customer visits and greater interest in promotions.

Customer Experience 307

Customer Experience Consumer Promotions Planning 307

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the northeast region.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Retail TouchPoints

SEPTEMBER 28, 2020

“Few consumers are interested in person-to-person contact, as the shift continues toward contactless environments,” said Sean Maharaj, Managing Director and logistics and supply chain expert at management consultancy AArete in an interview with Retail TouchPoints. UPS plans to bring on 100,000.

Fulfillment 303

Fulfillment Department Stores Shipping Planning 303

Retail TouchPoints

NOVEMBER 17, 2021

“Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel. “We We really want to give our customers the ability to shop where they want, how they want.

Consumer 300

Consumer Shopping Shipping Planning 300

Retail TouchPoints

JUNE 15, 2020

and Canada stores have been closed since March 18, the company enabled ship-from-store capabilities in approximately 85% of its U.S. stores in late April, more than doubling its daily shipping capacity. in Q1 compared to the same period in 2019. Even though approximately 95%. of the company’s U.S.

Location 149

Location Shipping Apparel Returns 149

Retail TouchPoints

JANUARY 22, 2021

In 2019, for example, internet grocery purchases accounted for only about 3% of total sales, according to a Deutsche Bank Securities report. Papa John’s and Pizza Hut, for example, hired between 20,000 to 30,000 new employees amid the pandemic: managers, shift leaders, cooks, call center agents and drivers.

Consumer 188

Consumer Telecommunications Fulfillment Customer Experience 188

Retail TouchPoints

JULY 15, 2020

That didn’t change until March 2019, when Potomac River Running deployed Numa , an answering service enabled by artificial intelligence (AI). The service can respond to common questions such as store hours or whether certain brands are carried by the retailer. It was just causing problems,” he said. Applying AI To The Voicemail Void.

Apparel 164

Apparel Management Shopping Store Operations 164

Retail TouchPoints

FEBRUARY 9, 2023

Detenber isn’t the retailer’s only recent hire as CEO Scott Williams, who took the helm in 2019, works to transform the business. In December 2022 the company also brought on its first-ever Chief Digital Officer , Aaron Bundschuh, who will work closely with Detenber to reshape the company’s digital experience.

Consumer 182

Consumer Marketing Specialty Retailers Shipping 182

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. over 2019 in spite of ubiquitous public health emergencies in the country.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

JULY 15, 2022

Over a four-week period, Build-A-Bear turned its store locations into micro-fulfillment centers so it could maintain store operations, keep associates working and create a bright spot for consumers navigating uncertainty and stress.

Fulfillment 287

Fulfillment Shipping Inventory Management Location 287

Retail TouchPoints

APRIL 15, 2024

“It’s a strategy we strongly believe in because customers love experiencing our products in person. We’re committed to bringing the Untuckit experience to everyone in America.” Technology has been critical to fueling and managing this growth, particularly solutions from Oracle NetSuite. “As

Wholesale 130

Wholesale Shipping Boutique Finance 130

Retail TouchPoints

JANUARY 21, 2021

Chewy acquired more customers than it did in all of 2019. Chewy CEO Sumit Singh noted that these new customers will continue to come to the brand “with inquiries, demands and elevated expectations [for which] we’ll have to gear up to ensure we’re meeting [them] through our innovation and our great service.”.

Beauty and Health 216

Beauty and Health Customer Experience Marketing Consumer 216

Retail TouchPoints

NOVEMBER 3, 2020

Retailers, particularly those in the apparel, footwear and soft goods verticals, have an opportunity to turn the lemons from COVID-19 into lemonade, according to Keith Jelinek and Richard Maicki, Managing Directors in the Performance Improvement Practice of Berkeley Research Group (BRG). Richard Maicki.

Drop-Shipping 183

Drop-Shipping Merchant Services Fulfillment Shipping 183

Retail TouchPoints

OCTOBER 7, 2020

Until last year, Hudson was working with “an amalgamation of ad hoc legacy technologies” across its operations, including finance, inventory and order management, logistics and point-of-sale, Martin-Consuegra explained. Our customers have changed, and their preferences have changed,” he said. “We

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214

Mass Relators

JUNE 22, 2022

He’s also a terrific inventor for customers, thinks big, has a thoughtful vision around how category management and ops can work well together, is a unifier, is highly curious, and is an avid learner. I think Doug will do great things for customers and employees alike, and I look forward to working with him in this leadership role.”

Fulfillment 52

Fulfillment Finance Consumer Store Operations 52

Mass Relators

JULY 11, 2022

He’s also a terrific inventor for customers, thinks big, has a thoughtful vision around how category management and ops can work well together, is a unifier, is highly curious, and is an avid learner. I think Doug will do great things for customers and employees alike, and I look forward to working with him in this leadership role.”.

Fulfillment 40

Fulfillment Finance Store Operations Consumer 40

A1 Retail

SEPTEMBER 13, 2021

Decathlon and PAL Robotics have launched a global partnership after PAL Robotics’ StockBot inventory tracking and data collection solution was selected for rollout across Decathlon stores in multiple countries, assisting the team and elevating in-store experience.

Customer Experience 52

Customer Experience Supermarket Apparel Store Operations 52