Retail TouchPoints

OCTOBER 2, 2020

In his new role, he will assume additional responsibility for global store operations, global supply chain and outside sales and service. Richard McPhail, EVP and CFO will assume the additional responsibility for the company’s corporate strategy and strategic business development.

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Retail TouchPoints

MARCH 27, 2024

As CNBC ’s article “Future of Retail” predicts, brands are doubling down on customer experience. How you utilize tech to optimize your employee’s training experience will be in relation to brand survival. He originally joined Attensi in London in 2019 to help lead Attensi’s international growth.

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Retail TouchPoints

SEPTEMBER 12, 2022

Sundays was founded in November 2019 by Barbora Samieian, Noah Morse, Sara Samieian, and Moe Samieian Jr., all of whom are retail and design veterans with 20+ years of furniture industry experience. Owning the Entire Customer Experience. We love doing this for a few reasons,” Samieian said.

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Shopping Customer Experience Shipping Consumer 278

Retail TouchPoints

APRIL 20, 2022

“If you think about our price point and our categories, it’s not like you’re strolling by and then you suddenly decide to buy a few hundred dollars’ worth of pillows,” said Rich Fulop, Co-Founder and CEO at Brooklinen in a July 2019 interview with Retail TouchPoints. You come there because you were looking for the best pillows. ”

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Retail TouchPoints

FEBRUARY 3, 2021

Scott will remain executive chairwoman and majority owner of the business, continuing to lead design, customer experience and philanthropy efforts. In 2019, he was promoted to President and worked on several major initiatives, including accelerating omnichannel, expanding the brand’s retail footprint across the U.S.

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Wholesale Boutique Accessories Promotions 246

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Artificial intelligence (AI) is a critical component of successful digital and customer transformation. AI Leading The Transformation.

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Marketing Consumer Checkout Customer Experience 289

Retail TouchPoints

JULY 22, 2021

This has increased e-commerce’s share of global retail to 17% in 2020, up from 14% in 2019. According to a 2019 consumer behavior study, 74% of consumers turn to Amazon when they need to purchase a product. The overall consumer behavior has radically shifted, with people becoming cautious about how they are spending their money.

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Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

MARCH 28, 2023

Since beginning the partnership in 2019, Plastics for Change has collected 4.4 million pounds of plastic waste, equivalent to 100 million plastic bottles.

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Shopping Consumer Planning Marketing 275

Retail TouchPoints

MARCH 1, 2024

AI Directs the Most Effective Ads to the Most Likely Purchasers The AI element comes from solution provider Albert , which Natori, a family-owned and run business founded in 1977, has worked with since 2019.

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Department Stores Wholesale Finance Apparel 274

Retail TouchPoints

JULY 6, 2020

For more and more brands, data analysis drives the customer experience, and BEA winners exemplified that trend. In February 2019, e.l.f. stores, although the brand is sold widely by other retailers. “We Using Data To Determine Future Direction. Cosmetics shuttered its 22.

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Retail TouchPoints

OCTOBER 1, 2022

Sales rose from $13 billion in 2019 to $20 billion in 2020, and cannabis retailers’ status as essential businesses let them introduce new methods of selling to their customers. We also have an unmatched consumer experience in the store so that folks will select us.”.

Customer Experience 328

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Retail TouchPoints

SEPTEMBER 24, 2020

Party City is hiring 20,000 temporary workers for the holiday season — 80% of its 25,000 seasonal hires in 2019 — even though the retailer is drastically reducing the number of Halloween City pop-up stores it will open this year.

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Retail TouchPoints

NOVEMBER 3, 2023

Elizabeth Preis, Global Chief Marketing Officer (CMO) at Anthropologie, was alerted to the depth of people’s affection for Anthropologie when she joined the retailer in December 2019: “I was floored by the thousands of people who reached out when I updated my LinkedIn,” she said during last month’s Advertising Week New York in a session titled Cracking (..)

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Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta.

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Accessories Apparel Fashion Returns 290

Retail TouchPoints

FEBRUARY 9, 2022

“The popularity of payment methods such as digital wallets has increased greatly in recent years, with 27% of today’s consumers in the United States paying with a digital wallet, up from 22% in 2019,” said Andrew Edem, Global Head of Innovation at payment solution provider PPRO in comments supplied to Retail TouchPoints. “It’s

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Retail TouchPoints

SEPTEMBER 18, 2023

These new functionalities are in addition to Marty’s tasks of spotting potential floor hazards and spills in the 300 supermarkets where the robots operate. Stop & Shop parent company Ahold Delhaize debuted the robots, which are manufactured by Badger Technologies , in January 2019.

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Shopping Supermarket Store Operations Customer Experience 147

Retail TouchPoints

AUGUST 18, 2020

When Payless ShoeSource filed for bankruptcy protection in February 2019, the company began two months of liquidation sales for its portfolio of approximately 2,500 North American locations and wound down its e-Commerce operations.

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Planning Payment Services Brand Management Location 227

Retail TouchPoints

JANUARY 19, 2021

In 2019, retail shifts grew 9% between mid-October and Thanksgiving Day as more seasonal workers took to the store floor; in 2020, they grew just 2%. Through all the chaos, there is a undeniable bright spot: Four in five retailers believe that in-store safety restrictions (e.g., social distancing, occupancy limits, etc.)

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Retail TouchPoints

DECEMBER 22, 2020

Since December 2019, we have diverted more than 100,000 tons of returned merchandise and enterprise assets from the landfill through our donation, product liquidation and numerous recycling programs,” wrote Fulcher. Additionally, Walmart is striving to make the entire return process more sustainable.

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Retail TouchPoints

JULY 17, 2020

Despite the pandemic-related store closings, The Paper Store, which operates in seven Northeastern states, has seen its online sales skyrocket. Although the company expects total revenues this year to fall to $133 million from $167 million in 2019, its e-Commerce sales are projected to more than triple , from $5.9

Consumer 225

Consumer Store Operations Customer Experience 225

Retail TouchPoints

JULY 8, 2020

Appearing at Retail TouchPoints ’ Retail Innovation Conference in 2019 , CIO Todd Treonze said the company was implementing “buy anything, get it anywhere (BAGA)” fulfillment — a long-time aspiration for omnichannel retailers that has yet to be realized by most.

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Retail TouchPoints

JANUARY 22, 2021

In 2019, for example, internet grocery purchases accounted for only about 3% of total sales, according to a Deutsche Bank Securities report. Between stores closing and severe declines in discretionary spending, the retail industry has been one of the hardest hit by the pandemic. And technology has everything to do with it.

Consumer 249

Consumer Telecommunications Fulfillment Customer Experience 249

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

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Promotions Management Employee Engagement Store Operations 52

Retail TouchPoints

SEPTEMBER 28, 2020

“The increased demand and need for retailers to scale their fulfillment and customer care workforce has led to us hiring approximately 20%. seasonal workers, up slightly from 95,000 in 2019, and FedEx is looking for 70,000 additional people, an increase of 27% over last year. UPS plans to bring on 100,000.

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Fulfillment Department Stores Shipping Planning 306

Retail TouchPoints

NOVEMBER 17, 2021

In China alone, livestreaming sales were estimated at $66 billion in 2019 and $160 billion in 2020, and are projected to reach $300 billion in 2021, according to Bryan Amaral, Founder and CEO of Clientricity. Livestreaming is a rapidly growing practice to help omnichannel brands create a deeper connection with consumers in online ecosystems.

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Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the northeast region.

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Promotions Employee Engagement Store Operations Management 52

Retail TouchPoints

JUNE 15, 2020

and Canada stores have been closed since March 18, the company enabled ship-from-store capabilities in approximately 85% of its U.S. stores in late April, more than doubling its daily shipping capacity. in Q1 compared to the same period in 2019. Even though approximately 95%. of the company’s U.S.

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Retail TouchPoints

MAY 21, 2021

People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”. Anderson expects supply chains to remain a key friction point for retail in the foreseeable future, and the data expertise that drives a great omnichannelm experience can also smooth bumps in inventory and sourcing.

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Retail TouchPoints

JULY 15, 2020

That didn’t change until March 2019, when Potomac River Running deployed Numa , an answering service enabled by artificial intelligence (AI). The service can respond to common questions such as store hours or whether certain brands are carried by the retailer. It was just causing problems,” he said. Applying AI To The Voicemail Void.

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Retail TouchPoints

JUNE 15, 2020

While total retail sales are not expected to climb back up to the 2019 level until 2022, brick-and-mortar retail could take up to five years to return to pre-pandemic sales levels. E-Commerce spending for April and May 2020 was more than $153 billion , 7% higher than the $142 billion spent in November and December 2019.

Consumer 173

Consumer Payment Services Returns Shopping 173

Retail TouchPoints

FEBRUARY 9, 2023

Detenber isn’t the retailer’s only recent hire as CEO Scott Williams, who took the helm in 2019, works to transform the business. In December 2022 the company also brought on its first-ever Chief Digital Officer , Aaron Bundschuh, who will work closely with Detenber to reshape the company’s digital experience.

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Consumer Marketing Specialty Retailers Shipping 237

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. over 2019 in spite of ubiquitous public health emergencies in the country.

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Retail TouchPoints

JULY 17, 2020

in 2014 to 40% in 2019. Even though discount products still make up the bulk of the category, the share of premium private label goods climbed from 15.7% over the past three years. Additionally, the percentage of consumers willing to pay the same or more for private labels over name-brand products rose from 34%.

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Theatro

JULY 16, 2020

In the post-pandemic era, curbside pickup has become a focal point for the retail industry, a new must-have offering a way to keep stores operating, protect employee and customer health while serving customers, and establish their reputation as a company that steps up in time of crisis. But at what cost?

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ATS Fulfillment Customer Experience Planning 52

Retail TouchPoints

JULY 15, 2022

Over a four-week period, Build-A-Bear turned its store locations into micro-fulfillment centers so it could maintain store operations, keep associates working and create a bright spot for consumers navigating uncertainty and stress.

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Retail TouchPoints

NOVEMBER 6, 2023

However, there is some good news for brick-and-mortar retail and malls: Coresight Research recently reported that foot traffic at top-tier malls was up 12% on average in 2022 compared to pre-pandemic 2019 levels, while traffic at lower-tier malls was up 10%.

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Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel. year-on-year.

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