Retail Gazette

APRIL 10, 2025

Customers can select the delivery option at checkout, with all customer service and communication remaining under the retailers branding. Deliveroo handles the delivery logistics, including rider management and order fulfillment, while the retailer maintains control over the customer experience.

Grocer 116

Grocer Supermarket Fulfillment Checkout 116

Retail TouchPoints

MARCH 25, 2025

A Connected Grocery Shopping Experience In February 2024 Hy-Vee began leveraging Instacarts Fulfillment-as-a-Service to integrate same-day delivery fulfillment capabilities into its owned and operated websites. Hy-Vee first partnered with Instacart for deliveries in 2018.

Advertising 147

Advertising Fulfillment Grocer Finance 147

Retail TouchPoints

NOVEMBER 25, 2024

We increased sales little by little from 2015 to 2018, and the demand was too much, so it was too much for me and my one employee. In fact, I’m still really good friends with the people who work at the stores that sell us. I visit them, and we text about what’s hot in the market, what new colorways they’re seeing.

Wholesale 275

Wholesale Advertising Sporting Goods Marketing 275

Inside Retail

JUNE 2, 2025

“John joins Officeworks at an exciting time, with the business focused on strengthening its omnichannel customer experience, transforming its technology offer and scaling its business-to-business operations,” said Rob Scott, MD of Wesfarmers. Officeworks, however, saw significantly lower growth, with sales rising 2.3

Customer Experience 222

Customer Experience ATS 222

Retail TouchPoints

APRIL 9, 2025

distribution center back in 2018, it has a lot of data to work with. These insights allow the team to understand where our customers are and where our customers are shopping, Dres said. And because the brand initially opened its first U.S.

Fashion 147

Fashion Location Accessories Apparel 147

Retail Focus

MAY 2, 2025

The brand-new store interior resembles a serene Mediterranean escape where thoughtful design meets tranquility creating a fully immersive customer experience. bloobloom was founded by Abbas and Fares Manai in 2018. For every purchase made, a pair of glasses is donated to one of the world’s 2.5

Customer Experience 148

Customer Experience Location Fashion Shopping 148

Retail TouchPoints

JUNE 10, 2025

She launched Gala Magriñá Design in 2018, a women-led NYC-based firm with global reach. In 2016, Magriñá’s embrace of meditation ignited her passion for holistic design, leading her to shift from temporary installations to permanent interiors.

Shopping 147

Shopping Visual Merchandising Consumer Returns 147

Inside Retail

APRIL 7, 2025

DiCicco joins LVMH from Apple, where he led global retail operations, including client experience and store architecture, since 2018. He previously held leadership roles at Sony Music and Coach and brings more than 12 years of experience across entertainment, fashion and retail in Asia.

Fashion 130

Fashion Customer Experience Marketing ATS 130

Retail Gazette

DECEMBER 8, 2024

Related Story Tesco, Asda and Waitrose among supermarkets selling Italian tomato pure of Chinese origin 03/12/2024 x 10:10 AM Waitrose had previously discontinued the free coffee offer in 2018, but it was reintroduced due to customer demand.

Department Stores 115

Department Stores Supermarket Customer Experience Location 115

Retail TouchPoints

JUNE 6, 2025

In 2018, 22 individuals, including importers, distributors and domestic shippers, were charged by U.S. Selling or purchasing counterfeit goods can result in heavy fines and even criminal charges in some countries. Also, counterfeiting operations are often linked to organized crime.

Fashion 130

Fashion Payment Services Consumer Marketing 130

A1 Retail

MAY 14, 2025

This commitment follows Meadowhalls best Easter Weekend since 2018, with Easter Sunday the busiest on record. This new space reflects our continued commitment to thoughtful design and meaningful customer experiences, partnering with Meadowhall on this exciting launch. percent compared to 2024.

ATS 66

ATS Accessories Fashion Customer Experience 66

Retail Gazette

JANUARY 5, 2025

The business has restructured its store estate twice in the last six years and has downsized its portfolio from 600 UK stores in 2018. We have recently invested over 3 million in our stores in Greater Manchester to trial new omni-channel initiatives to improve customer experience.

Fashion 119

Fashion Customer Experience Shopping ATS 119

Small Biz Trends

JUNE 16, 2025

million 2019 126 million 2018 112.1 By integrating technology solutions, you can streamline operations and improve customer experiences, which are vital in today’s competitive landscape. user base reflects steady growth: Year Amazon Prime Users (U.S.) million 2023 174.9 million 2022 168.3 million 2021 161.7

Marketing 69

Marketing Payment Services Shipping Fulfillment 69

Retail Gazette

JULY 7, 2025

She joined the retailer from M&S in 2018, after spending almost 13 years under various food development and nutrition positions. Hughes is credited with transforming Sainsbury’s own-label and innovation strategy, including an expansion and restructure of its in-house food development teams at its Holborn head office.

Supermarket 71

Supermarket Grocer Store Operations Customer Experience 71

Retail TouchPoints

JANUARY 23, 2025

The volume of returns the company handles has increased 300X since 2018, and Fehr said he sees more growth on the horizon, especially given that most of the products Happy Returns processes are apparel, which leaves a whole world of products out there that Happy Returns hasnt tapped yet.

Returns 272

Returns Merchant Services Payment Services Drop-Shipping 272

Retail Gazette

JULY 7, 2025

She currently sits on Sainsbury’s operating board and leads store operations, digital strategy, customer experience, and technology platforms. Wilkinson, who informed the board of his decision to retire in February, has led Dunelm since 2018. Moriarty, who has spent 15 years at the supermarket giant, will take over on 1 October.

Supermarket 64

Supermarket Store Operations Customer Experience ATS 64

365 Retail

MARCH 14, 2025

One report suggests 1,646 branches were closed each year between 2018 and 2022. In the United States, banks have also been restructuring their physical footprint, with significant numbers of branch closures reported.

Payment Services 52

Payment Services Location Marketing Promotions 52

Retail Gazette

MARCH 7, 2025

The retail founder became a founding patron of the Trust’s Women Supporting Women in 2018 and later the #ChangeAGirlsLife campaign in 2020. “Its a bit easier now, as my children are all in their 20s and working. .

Fashion 59

Fashion Planning Customer Experience ATS 59

Inside Retail

JUNE 27, 2025

Newell’s insight speaks to the remarkable evolution Freedom has undergone since private equity firm Greenlit Brands took full ownership in 2018. Freedom’s road to renewal: 2018 : Greenlit Brands announces plans to restructure and divest its general merchandise businesses.

ATS 195

ATS Marketing Fashion Returns 195

365 Retail

JANUARY 30, 2025

Clare will take over on 2 May 2025, bringing 25 years of commercial property experience to the position. AS Watson Health & Beauty UK , the parent company of Superdrug and Savers , has appointed Clare Jennings as its new property director, following the retirement of Nigel Duxbury after 20 years in the role.

Beauty and Health 64

Beauty and Health Planning Promotions Shopping 64

Retail Prophet

APRIL 11, 2025

Sears filed for bankruptcy in 2018, and operates under a dozen stores today, down from thousands at its peak. Second, this singular focus on constraining expenses naturally leads to staffing cuts that in turn dramatically impact customer service levels, which further dampens sales.

Payment Services 40

Payment Services Department Stores Fashion Management 40

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO.

Customer Experience 304

Customer Experience Management Shopping Location 304

Hyken

FEBRUARY 25, 2025

There needs to be reasonable conditions, making an offer thats reasonable for the customer to understand and expect. But back in 2018, it announced a new policy due to customers abusing its generosity.By Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Experience 110

Customer Experience Marketing ATS 110

Retail TouchPoints

MARCH 5, 2021

To truly transform customer experience to meet the desires of consumers in this new digital economy, they must realize the full potential of two-way conversations. Previously, Ramerman was CEO and Co-founder of Vehicle, which was acquired by Sinch in 2018. This is where application programming interfaces (APIs) can help.

Customer Experience 299

Customer Experience Social Commerce Consumer Marketing 299

Retail TouchPoints

OCTOBER 14, 2021

Baratto has been with Under Armour since 2018 as Managing Director of the company’s Europe, Middle East and Africa (EMEA) region. Many major retailers have been adding C-level roles focused on boosting the customer experience and managing customer relations over the past several years.

Consumer 271

Consumer Promotions Customer Experience Management 271

Retail TouchPoints

APRIL 7, 2022

Mattress Firm has hired retail and technology veteran Mickey Mericle as its new Chief Marketing and Experience Officer. She will oversee the retailer’s marketing, advertising and customer experience initiatives as well as lead the development and execution of Mattress Firm’s brand strategy and develop a forward-thinking media strategy.

Marketing 306

Marketing Advertising Customer Experience Location 306

Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. Katz spent 33 years with Neiman Marcus, including eight as CEO, before retiring in 2018.

Customer Experience 278

Customer Experience Store Operations Fashion Planning 278

Retail TouchPoints

JULY 11, 2022

The new concept builds on the retailer’s BeautyIRL concept, which launched in 2018 and is now available at more than 50 locations. Through the Skin Care Centerspaces, which were developed in partnership with L’Oréal , CVS said it hopes to offer experiences formerly afforded only to those who shop prestige beauty retail.

Location 297

Location Beauty and Health ATS Customer Experience 297

Retail TouchPoints

JULY 8, 2024

annually between 2018 and 2021, with a total of 11.2 However, the average value of check payments has increased from $1,908 in 2018 to $2,340 in 2021, indicating that although people are writing fewer checks, they are using them for larger transactions — and therefore are less likely to use them for a weekly supermarket stock-up trip.

Payment Services 290

Payment Services Supermarket Checkout Marketing 290

Retail TouchPoints

OCTOBER 5, 2021

Gap has acquired Context-Based 4 Casting ( CB4 ) , a startup that uses AI and machine learning tools to transform retail operations, increase sales and improve the customer experience. Ulta acquired AI and augmented reality startups QM Scientific and GlamST in 2018.

Customer Experience 275

Customer Experience Consumer ATS 275

Retail TouchPoints

DECEMBER 27, 2022

Programmable Voice for Greater Customer Experience (CX). A voice AI solution can improve the customer experience when a customer dials in, as well as cut down on costs by interacting with the customer in real time and routing the call to a live person in the restaurant as necessary.

Customer Experience 321

Customer Experience Consumer Accounting Marketing 321

Retail TouchPoints

MARCH 29, 2024

The Home Depot has revamped and rebranded its retail media network, which first launched in 2018. Previously known as Retail Media+, the offering has been renamed Orange Apron Media.

Advertising 264

Advertising Customer Experience Planning Marketing 264

Retail TouchPoints

JANUARY 3, 2022

To remain competitive — and capture as many online dollars as possible — retailers are prioritizing the customer experience and refining the purchasing journey, improving mobile and app capabilities, adding BOPIS (buy online, pick up in-store) and curbside delivery options, enhancing product page listings and more.

Merchant Services 279

Merchant Services Shopping Customer Experience Accounting 279

Retail TouchPoints

MARCH 17, 2023

Suter joined Glossier in 2018 and has been behind much of Glossier’s brand and aesthetic work since, including a host of marketing campaigns and the brand’s recently opened SoHo flagship. She will also lead omnichannel integration, customer experience and strategy and overall business execution.

Marketing 264

Marketing Wholesale Promotions Customer Experience 264

Retail TouchPoints

JUNE 22, 2022

In 2018, he was appointed VP of Global Customer Fulfillment, and in 2019 began leading the company’s newly organized global delivery services, including global import and export, Amazon Logistics and last mile delivery services. Another company veteran, John Felton, will now lead the company’s operations.

Fulfillment 278

Fulfillment Finance Promotions Consumer 278

Inside Retail

SEPTEMBER 1, 2024

To understand those trends – and ultimately answer the question, what is the state of shipping – we surveyed thousands of consumers and retailers and analysed more than 200 million orders powered through Shippit from 2018 to 2024. In 2018, 81 per cent of retailers provided this benefit, but this figure has dropped to 70 per cent this year.

Shipping 278

Shipping Drop-Shipping Fulfillment Checkout 278

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 98

Customer Experience Shrinkage Checkout Inventory Management 98