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How to Deliver a Flawless In-Store Customer Experience

Independent Retailer

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

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Myer’s latest trading update is a testament to putting the customer first

Inside Retail

Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. Over the last five years as CEO, King has been enacting his ‘customer-first plan’ which has re-established Myer as Australia’s 8th most trusted brand, according to Roy Morgan.

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CIO Q&A: Lessons and Priorities from Aldo Group’s Companywide Digital Transformation

Retail TouchPoints

This shift toward unified commerce requires us to blur the lines between physical and digital retail and create a consistent and integrated customer experience across channels. Personalization: With the amount of choice available today, consumers expect personalized experiences tailored to their preferences and behaviors.

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Laying the Operational Foundation for Autonomous Stores

Retail TouchPoints

This change is necessary to provide the real-time data that powers the robots and automation tools that are central to retailers’ inventory management. Autonomous store is no longer just a theory or trend — since their inception in 2018, dozens of stores have been deployed around the world, with a vast majority in the past year alone.

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Does Procurement Play a Role in Retail Recovery?

Retail TouchPoints

However, instead of relying on individual store managers to navigate local purchases, corporate procurement teams can add value by organizing the effort, evaluating and sourcing local suppliers, negotiating best pricing and delivery options, and automating the process by using technology to simplify local inventory management.

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Vitamin Shoppe CEO Sharon Leite Went Undercover in Her Stores. Here’s What She Learned.

Retail TouchPoints

Since taking the helm of the nutrition and wellness retailer in 2018, Leite has introduced a broad range of initiatives aimed at reviving and growing the business. million on inventory management solutions; $1.2 We also launched a new system, Relex , for inventory management.

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Transforming Retail Awards – the Best Connected category Copy

Retail Insider

In 2018 GoInStore were once again in the shortlisted entries as it expanded its reach across a wide variety of brands. Sarah McVittie, co-founder of Dressipi, recieving her Award for Best Connected company in 2018. Things like that now look like standard features but were innovative just four years ago. Best in show 2017: Starbuck.