2018 Customer Experience Inventory Management Management 
Independent Retailer
JULY 29, 2022
With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.
Inside Retail
FEBRUARY 8, 2024
Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. Over the last five years as CEO, King has been enacting his ‘customer-first plan’ which has re-established Myer as Australia’s 8th most trusted brand, according to Roy Morgan.
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Retail TouchPoints
JUNE 13, 2023
This shift toward unified commerce requires us to blur the lines between physical and digital retail and create a consistent and integrated customer experience across channels. Personalization: With the amount of choice available today, consumers expect personalized experiences tailored to their preferences and behaviors.
Retail TouchPoints
FEBRUARY 10, 2022
It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express. To the employees she worked with while undercover she was Marie, a former gift shop manager from Ohio whose quest for a new start was being recorded for a documentary.
Retail TouchPoints
AUGUST 14, 2023
In its report, Transforming Operations Management For A Digital World , McKinsey discusses a bank’s investment in digitization and the operational changes required to succeed. It explained that “building the portal wasn’t enough, nor was training branch associates to show customers how to use it.
Retail TouchPoints
JANUARY 20, 2022
For most stores with multiple locations, procurement has largely been a centralized process, with each location requesting and receiving inventory from the parent corporation, as needed. But supply chain disruptions resulting from the pandemic forced many store managers to go rogue and do whatever was needed to stay in business.
I Vend
MAY 9, 2022
For retailers who understand the pattern of how retail is changing, and have a retail strategy to address it, supplying locally made, grown or produced goods can be a powerful way to deliver a positive customer experience, increase loyalty and generate additional sales and revenue.
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