Remove 2018 Remove Customer Experience Remove Inventory Management Remove Point of Sale
article thumbnail

How to Deliver a Flawless In-Store Customer Experience

Independent Retailer

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

article thumbnail

Laying the Operational Foundation for Autonomous Stores

Retail TouchPoints

This change is necessary to provide the real-time data that powers the robots and automation tools that are central to retailers’ inventory management. Autonomous store is no longer just a theory or trend — since their inception in 2018, dozens of stores have been deployed around the world, with a vast majority in the past year alone.

article thumbnail

Vitamin Shoppe CEO Sharon Leite Went Undercover in Her Stores. Here’s What She Learned.

Retail TouchPoints

Launched in 1977, The Vitamin Shoppe saw sales begin to decline in the early 2010’s due primarily to a lack of digital innovation. Since taking the helm of the nutrition and wellness retailer in 2018, Leite has introduced a broad range of initiatives aimed at reviving and growing the business.