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How Hot Topic and Lamps Plus Mastered Inventory Management and More

Retail TouchPoints

For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2%

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Breaking Barriers: How Brick-and-Mortar Retailers can Deliver Exceptional Customer Experiences

Retail TouchPoints

And if you’re a brick-and-mortar retailer that wants Sephora-sized success, here are three things you can do to deliver the type of exceptional in-store experiences your customers expect. For example, your sales data can tell you what day of the week and time of day stores see the heaviest foot traffic.

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14 Point of Sale Systems for Small Businesses in 2023

Small Biz Trends

A point-of-sale system is one of the best tools for small businesses looking to accept payments. Point-of-sale systems enable business owners to be more agile with their payment processing and forego using the cash drawer. What Is a Point of Sale POS System? Best Overall Point of Sale Systems.

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How Edge Computing Enables the Retail Store of the Future

Retail TouchPoints

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

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Retail – What’s causing tension in your customer experience?

Retail Pro

Powerful POS & retail management platform for better retail experiences ✓ Replenishment & inventory managementCustomer & employee management ✓ Available on iOS, Android, and Windows ✓ For mobile, laptop, and desktop devices ✓ Robust … Continue reading → The post Retail – What’s causing tension in your customer experience?

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How to use data to improve customer experience in retail

I Vend

iVend Point of Sale (POS) iVend are leading experts in retail point of sale. Read more A point of sale (POS) system is the nerve centre of any retail operation. Cloud point of sale can be accessed from anywhere, is automatically updated and doesn’t have to be replicated across every store.

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Tackling rising returns: how to improve efficiency while enhancing customer experience

Retail Gazette

Caroline Ellis, commercial director at ASC, advises on the key elements of an integrated returns journey, allowing retailers to protect their margins, while enhancing customer experience. Retailers need to be able to spot recurring issues, for example with product descriptions at the point of sale, or if there is a pattern of defects.