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Second strike: Fitbit fined again for misrepresentation

Inside Retail

Fitness tracker Fitbit is facing an $11 million penalty in Australia after admitting it committed deceptive representations about consumers’ rights to a refund or replacement if the device sold was found faulty. The post Second strike: Fitbit fined again for misrepresentation appeared first on Inside Retail Australia.

Consumer 262
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Why beauty brand Fluff turns on its website just four times a year

Inside Retail

Melbourne-based beauty brand Fluff was founded in 2018 by Erika Geraerts, one of the original co-founders of Frank Body. The beauty refill model In 2018, in line with its launch of lip oils, Fluff introduced its refillable compacts as a way to reduce product waste and lower costs for consumers.

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Walmart Sues BJ’s Over Mobile Self-Checkout Technology

Retail TouchPoints

The suit alleges that the app infringes upon features of the Scan & Go technology introduced by Walmart subsidiary Sam’s Club in 2016 and adopted by Walmart in 2018. At the height of the pandemic in November 2020, Capgemini reported that 84% of consumers relied on touchless technology to avoid physical contact in stores.

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CVS Health Leverages Aetna Division to Launch Anytime, Anywhere Virtual Primary Care Visits

Retail TouchPoints

CVS Health has introduced Aetna Virtual Primary Care, connecting consumers with physicians and specialists anytime and anywhere. The option is available before, during and after visits and can help users find in-person clinics and contact local providers and testing facilities.

Location 279
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The Customer is Always Right: Why Programmable Voice is a Key Component of Digital Retail

Retail TouchPoints

Vonage’s latest global research shows voice calls are a top-two preferred communication channel by consumers when connecting with brands, and this is likely to increase in the coming year. In fact, 73% of consumers currently connect with businesses via voice calls, and one-third plan to do even more business through voice in the next year.

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Coles brings “Local” concept to Queensland

Inside Retail

The range which features gourmet cakes and pastries, artisan sourdough breads and brioche buns, as well as award-winning meats and premium ready-made meals, has been tailored to suit the needs of the “upperclass” consumer base in the area. Mortimer believes Coles will continue to grow both formats to cater to varying consumer needs. “On

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Three Ways Retailers Can Avoid Accessibility Lawsuits and Reach Even More Customers Online

Retail TouchPoints

The COVID-19 pandemic has only heightened the move away from the physical walk down store aisles to the seamless clicks of buttons and consumers’ reliance on the internet for retail purchases. The rate of ADA-based web and app lawsuits jumped by 177%, from 814 in 2017 to 2,258 in 2018, according to a Venture Beat analysis.

Consumer 299