Retail TouchPoints

OCTOBER 13, 2021

Vuori has received a $400 million investment from SoftBank Vision Fund 2 that values the activewear brand at $4 billion just six years after its debut. The company has been profitable since 2017. The company plans to add more than 100 additional stores in the U.S.

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ATS Wholesale Apparel Shipping 264

Retail TouchPoints

DECEMBER 4, 2024

Over the past seven years, the brand’s VP of Marketing, Jeannie Shin, has witnessed and supported this evolution, especially as the brand built its direct-to-consumer (DTC) business online. Success is looking [at those metrics] within a specific mile radius from our store.

Wholesale 296

Wholesale Planning Accessories Marketing 296

Inside Retail

JANUARY 6, 2025

Amazon, the $2 trillion gorilla, arrived on our shores officially in December 2017, just in time for Christmas. Among Amazon shoppers in the UK, 70 per cent now shop there at least once a month, while 17 per cent use the online marketplace weekly. Amazon announced it posted over $3.1 billion in 2022.

Fulfillment 240

Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

MARCH 1, 2023

For example, when Kohl’s first piloted the launch of Amazon return kiosks in 2017, it saw new customers increase 9% at test locations compared to 1% increases at other stores. That partnership has since been expanded chainwide.

Returns 278

Returns ATS Kiosk Customer Experience 278

Retail TouchPoints

MARCH 8, 2023

Best Buy Health will work with Atrium Health to develop new hospital-at-home offerings, helping enable providers to deliver high-quality care while reducing emotional and financial burdens on patients and caregivers. Additionally, the retailer added the Best Buy Health Lively app on the Apple Watch in 2021.

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ATS Consumer Customer Experience Fulfillment 279

Retail TouchPoints

OCTOBER 12, 2021

Best Buy will expand its medtail capabilities with the acquisition of Current Health , a care-at-home technology platform. Best Buy has unparalleled physical reach, world-class supply chain logistics, and trusted support services — allowing us to provide a high-touch consumer experience, at scale.”.

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ATS Consumer Management Customer Experience 264

Retail TouchPoints

SEPTEMBER 10, 2020

For a long time, retail consumer data-gathering was a game rigged for big players. As a report from consulting firm Catalina showed, 90 of the top 100 consumer packaged goods companies lost market share to smaller brands in recent years. Many of these smaller brands are benefiting from changes in consumer panels. Not anymore.

Consumer 200

Consumer Marketing Grocer Shopping 200

Retail TouchPoints

JANUARY 25, 2021

These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. The pandemic-driven imperative for contactless experiences at home, at work and in stores is fueling the growth of the global voice and speech recognition market. The industry, valued at $5.2

Consumer 217

Consumer Shopping Kiosk Checkout 217

Retail TouchPoints

APRIL 1, 2025

Its also not a question to which many retailers could honestly answer yes, according to Matt Kaness, CEO, GoodwillFinds, who posed it during a session at Shoptalk last week. It’s how consumers connect with you. Kaness has worked at many brands that fit that bill throughout his 20 -year career in retail.

Consumer 162

Consumer Fashion Shopping Fulfillment 162

Retail TouchPoints

JULY 12, 2024

Back in May 2023 Costco said it would delay planned membership fee hikes, citing the impact of inflation on consumers. At the time it was the first fee increase at that warehouse retailer in nine years. Along with the fee hikes, Costco also is raising the maximum annual 2% cash back total from $1,000 to $1,250 per member.

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Planning Consumer ATS Customer Experience 162

Retail TouchPoints

MARCH 20, 2025

If you’ve never had someone dress you, you may not realize what an intimate thing it is, said Sarah Funderburk,VP of Styling and Client Support at Stitch Fix in an interview with Retail TouchPoints. Were always looking at how we can actually achieve this balance, and not overswing in any one direction.

Returns 279

Returns Fashion Shipping Shopping 279

Retail TouchPoints

AUGUST 27, 2021

His results-driven leadership style and passion for building consumer-centric global brands will be instrumental in maximizing the full potential of our three luxury fashion houses,” Idol said in a statement. Over the course of career, Schulman also has held various roles at Jimmy Choo, Yves Saint Laurent and Gucci. “I

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ATS Fashion Planning Management 264

Retail TouchPoints

FEBRUARY 14, 2023

Disruption — I hate that word; you don’t want to disrupt,” he said at an event hosted by retail management platform Trax in January 2023. “No Still, for many new brands hitting the market today, disruption of legacy norms, and brands, is the goal, And whether he likes it or not, Dubitsky is very good at it. Why do they suck?’ [His

Consumer 277

Consumer Marketing Promotions Wholesale 277

Retail Focus

FEBRUARY 19, 2025

The underwear brand, founded originally in Australia by entrepreneur Greg Taylor in 2017, is opening concessions in select John Lewis stores across the country, starting from 17th February 2025 following a successful period on the brands D2C. For more information on Step One, visit: [link].

Consumer 148

Consumer Shopping ATS 148

Retail TouchPoints

APRIL 6, 2022

As the number of available online selling channels increases, maintaining consistent product details across all consumer touch points has become an increasingly complex task for sellers. Nordwind Capital, which initially invested in the company in 2017, will retain its majority stake after the transaction. .

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Management Consumer Marketing Shopping 287

Retail TouchPoints

SEPTEMBER 21, 2022

Instead, they’ll use sites and their own branded marketplaces or wallets to reach consumers. Consiglio spent seven years building businesses at AOL. experience spanned ecommerce and media business at Ticketmaster along with mobile app and B2B companies such as Viggle and Beatport respectively. Europe, and Asia.

Marketing 241

Marketing Consumer ATS 241

Retail TouchPoints

JULY 26, 2021

He played an instrumental role in the company’s retail restructuring last year as well as driving a number of initiatives to improve the GNC consumer experience. At Zappos, Mattson was General Manager of Merchandising Strategy, New Business Development and Women’s Fashion. ”

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Promotions Fashion Consumer Marketing 279

Retail TouchPoints

JANUARY 30, 2025

Carolyn DAngelo, Senior Managing Director of Brand Operations at Gordon Brothers and former President of Laura Ashley, said that Gordon Brothers brand management unit flies a bit under the radar, and the company is okay with that. They did very little, if any, licensing at all. I love watching them grow and watching the success.

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Brand Management Management Fashion Consumer 179

Retail TouchPoints

DECEMBER 7, 2021

Alibaba Group has reorganized its consumer and wholesale commerce divisions and named current Deputy CFO Toby Xu to succeed Maggie Wu as CFO in April 2022. Prior to his new role in the International division, Fan, who joined Alibaba in 2013, was President of Taobao and Tmall , two of Alibaba’s most successful consumer marketplaces.

Wholesale 277

Wholesale Consumer Marketing Planning 277

Retail TouchPoints

OCTOBER 1, 2022

Lee will replace former creative chief Riccardo Tisci , who was appointed to the role in March 2018 following his career with Givenchy from 2005 to 2017. Prior to his work with Bottega Veneta, Lee was the Director of Ready-to-Wear Design at Celine. His career has also included roles at Maison Margiela , Balenciaga and Donna Karan.

Fashion 319

Fashion Management Consumer ATS 319

Retail TouchPoints

MARCH 27, 2025

One area that may drastically improve consumers satisfaction with customer service: AI-powered bots that can act as a shoppers own personal concierge service. At the forefront of this evolution is the sophisticated deployment of AI-powered virtual agents. Peter Graf is the SVP of Strategy at Genesys.

Payment Services 147

Payment Services Shopping Returns Customer Experience 147

Retail TouchPoints

APRIL 25, 2023

Blonder brings 20 years’ experience in omnichannel DTC and digital marketing, most recently as President of Global Ecommerce at Wolverine Worldwide. With performance luxury strongly resonating with EMEA consumers, Streichenberger’s focus will include expanding the brand’s ecommerce and store footprint.

Planning 305

Planning Consumer Management Marketing 305

Retail TouchPoints

JUNE 24, 2024

The lawsuit, filed in 2017, alleged that Founder and then-CEO Kevin Plank knowingly or recklessly misrepresented facts regarding consumer demand for Under Armour’s products as well as the company’s financial and operating results, according to the Wall Street Journal. 16, 2015 and Nov.

Accounting 264

Accounting Payment Services Returns Planning 264

Retail TouchPoints

SEPTEMBER 28, 2021

Amazon acquired Whole Foods in 2017 and introduced a free two-hour delivery option in 2018 as it steadily expanded the grocer’s delivery footprint. However, grocery margins are tight, and retailers are limited in how many costs they can pass along to consumers: prices rose 3.7%

Shipping 306

Shipping Consumer Planning Marketing 306

Inside Retail

JUNE 17, 2025

Trying to find suppliers at every level of the production chain, choosing the most ecologically and socially oriented. It’s the brand’s in-depth understanding of production that has allowed it to be transparent with consumers over its nearly 20 years in business. We buy the PET directly from them at 3.5

Advertising 225

Advertising Fashion Marketing Shipping 225

Inside Retail

NOVEMBER 6, 2024

True Religion is just the latest in a wave of popular, Y2K-era fashion labels experiencing a revival at the moment. So, what is driving the renewed consumer interest in True Religion today? The first major turnaround tactic was taking a step back to realise who True Religion’s ideal consumer base is today.

Fashion 130

Fashion Accessories Consumer Apparel 130

Inside Retail

APRIL 1, 2025

The market is projected to expand at a compound annual growth rate of 5.77 Just six years after launching as a direct-to-consumer (DTC) native brand, Lalo has accumulated over US$15.7 per cent from 2025 to 2030. One brand thriving in this competitive marketplace for childcare goods is Lalo.

Marketing 130

Marketing Consumer Management Shopping 130

Inside Retail

APRIL 3, 2025

The combination of data-driven insights into consumer behaviour and business performance, and human experience at the heart of decision-making, is endlessly fascinating for many people. She started her online retail career between musical theatre contracts at RY, an online beauty and hair-care site.

Management 147

Management ATS Consumer Shopping 147

Retail TouchPoints

JANUARY 31, 2023

The rise of club stores is likely being driven, at least in part, by record high inflation. Indeed, price was the top consumer need across all income brackets , including 66% of people making $50,000 to $74,999 and 53% making more than $200,000. Over the six-year history of the U.S.

Grocer 298

Grocer Wholesale Consumer Promotions 298

Retail TouchPoints

DECEMBER 4, 2023

This offer had valued Neiman Marcus at $3 billion , but the luxury retailer objected to the deal’s structure because a significant portion of the payout would not have been in cash, people familiar with the matter told WSJ.

Department Stores 278

Department Stores Discount Store Consumer ATS 278

Inside Retail

DECEMBER 3, 2024

According to data provided by Adobe Analytics, online Black Friday shopping in the US hit new heights in 2024, with consumers spending a record US$10.8 To put these numbers into perspective, that is more than double what US consumers spent online on Black Friday 2017, which drove US$5.03 billion online on Friday,​ up 10.2

Consumer 130

Consumer Shopping Marketing Retail Trends 130

Retail TouchPoints

NOVEMBER 18, 2022

This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017. Online search is the top source of gift inspiration, at 43% , followed by friends and family at 35% and within a store at 31%. An estimated 166.3 Total gift card spending is expected to reach $28.6

Shopping 289

Shopping Department Stores Planning Accounting 289

Retail TouchPoints

AUGUST 20, 2021

Walmart is taking a swipe at Best Buy with the rollout of its new Tech Services offering, which includes 24/7 remote support, device repair and setup services, both in stores and in homes. Walmart originally began testing the program in select stores by offering both consumer electronics and technology services to its customers.

Shipping 279

Shipping Consumer Store Operations Customer Experience 279

Retail TouchPoints

JULY 12, 2021

billion in fresh funding and is now valued at $37.6 Brick-and-mortar dominates the retail scene, with ecommerce projected to account for just 7% of sales this year, up from 3% in 2017. As we serve our consumers, we will focus on accelerating growth for millions of small and medium Indian businesses, including kiranas.

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Wholesale Social Commerce Fashion Consumer 309

Retail TouchPoints

JULY 1, 2021

Launched in Vienna in 2017, waterdrop operates 15 brick-and-mortar stores and serves 1 million+ customers across Europe. We look forward to introducing new consumers to our innovative products and building an enthusiastic local community.”. Waterdrop — a microdrink CPG brand — has debuted its first U.S. The brand expanded to the U.S.

Accessories 299

Accessories Location Consumer Shopping 299

Retail TouchPoints

MAY 6, 2022

“The direct-to-consumer experience connects the energy of the brand’s highly engaged ecommerce site and social community to a vibrant space to discover, shop and interact with Savage X Fenty,” the brand said in a press release. metro area. Now six new stores are in the works, destined for Chicago, Atlanta, Detroit, St.

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Retail Trends Location Planning Consumer 293

Inside Retail

APRIL 13, 2021

Korean clothing brand Acmé de la Vie (ADLV) is launching its first brick and mortar store in Australia this May at QV Melbourne, ahead of a local online store. ADLV co-founders Jinmo and Jaemo Goo launched the streetwear business in 2017, and opened its first store in Korea’s Gangnam district.

Fashion 262

Fashion Accessories Consumer ATS 262